Modanisa

This is all i got since June 5th "A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status--including the scheduled delivery date--will be updated." I called few times to inquire about my order, and they keep telling me your shipping will arrive in two days... still waiting. WORST CUSTOMER SERVICE EVER. I don't think i will ever shop with them...

I selected many items from the website, from dresses to scarfs. The prices was converted from US to Australian $ the website says shipping free for orders over $90 AUS I chose my items and was ready to submit when I was surprised buy the increased cost of each item! I went back to basket and the cost was in AUS dollars not US then they added $27 shipping cost and changed the free shipping to $120. I thought it OK as my order was just $116, selected more items that came up to $176 again submit to pay and I was shocked to see my items increased in price and still charging me shipping, went back again to the website to see the free shipping was minimum $200! You guys are absolutely a joke! Waste of time scamers! That what made me come here to see customer reviews and for me to warn others! I'd rather buy from SHIEN with excellent service and honest prices without hiding costs.

I have shopped at Modanisa twice already and had a good experience. HOWEVER, I had recently purchased and my order has not arrived yet, the estimated time of delivery was 10th July and I have even emailed the support team but have had no response from them. I just want to know when my order will arrive my order number is *******

I am so disappointed, I have never received my order and Modanisa never refunded me my money.
Please do not order from these liars, if there is any problem they will NEVER solve it.
If I have the chance to go to Turkey I will clearly sue them!

I have purchased from mondanisa first time but i have very very bad experience with them l am very disappointed with their services I will never buy any thing from mondanisa website. I will not recommend to anyone in this world. I am extremely upset with their customers services and products and qualivty my order number is this *******

Today I recieved my first purchase from modanisa, I'm amazed with the super shipping speed and the dress quality is just amazing. Al hamdulilah I'm happy and satisfied and inshalah will shop with them again

I have a great experience with Modanisa. I live in the USA and it is hard to find Hijabi outfits. All the stuff I ordered from Modanisa came as I expected it is just you have to be a familiar with online shopping to get the good deals.

The first time i ordered from Modanisa was 8 months ago and i'm absolutely in love with it! Since then i bought 12 dresses, 10 hijab, and a jeans. They are all perfect with high quality materials, also it fits me perfectly. Shipping is so fast, i sometimes received my order 4 days after i placed it ( I live in Jordan). Everyone is amazed that i bought such quality clothes online! Super fast, super affordable, and THE BEST QUALITY CLOTHES!

I placed my order on 12 th April.
I received no email to say my order had been placed.
When i went to the website to check the status of my order it said itbhad bwen shipped and i should receive my order by 17th April.
Today is 19th April. No package
I tried calling the telephone numbers on their website... they dont work!
Also emailed many many times, no reply!
It looking more and more like Modanisa is a scam.!

I would rate MODANISA MINUS FEW HUNDREDS if it was avail to select!
I ordered few garments from them, one of which was damaged! The rest were super mini sizes! Their sizing guide is absolutely ridiculous! Makes u wonder who their client base are! Tiny creatures or humans!
Anyways, wen I returned the garment I requested a refund. Modanisa only refunded part payment n REFUSED TO PAY FOR THE DAMAGED GARMENT THAT THEY SHIPPED OUT TO ME! I contacted them on various occasion but MODANISA IGNORED MY EMAILS N DID NOT RESPOND TO ANY OF MY ENQUIRIES!
As of today they still have an outstanding balance of £27 that they owe to me!
It's been bout 4 months now!
DON'T WASTE UR MONEY N GIVE TO THIEVES!
A SERVICE THAT ONLY COLLECTS MONEY BUT FAILS GREATLY WITH CUSTOMER SERVICES!
RUBBISH!

I ordered clothes from there website modanisa but they never delivered by clohtes and i tried emailing them but they never answer back but on my tracking number it shows its delievered altho it is not. I want to get in touch with one of the customer representative. I hate this webiste i want my refund.

My wife ordered 32-33 items on July 21st and we paid about $ 500, but we got nothing on September 4th today. I contacted customer service several times - about 10 times - they told me "We will get back to you as soon as possible or the investigation is ongoing" but it has been around 46 days since my order, I could not get any relevant and satisfactory information from them. ABSOLUTELY, IF YOU DON'T WANT TO PAY MONEY FOR NOTHING, PLEASE STAY AWAY FROM THIS COMPANY. Do not believe customer service even if they left some comments under your review, they normally have all of your information and you have contacted them several times. This is just a trick...

This is the worst website I've ever seen in my entire life they add the custom fees after you got your order I will never purchase again from this modanisa

Be aware of this company, they are thieves, please take care of your money. They took from me 503 dollars and 498, without a purchasing any thing from them

They have great customer service. I was complaining that my clothes were late, they called me right away and handled it very well.
Also it has been one of the websites I keep ordering from.

Shocked and disappointed,
I returned some items in one package for almost 63$, but i only got refunded 2$?. Is this how you do customer service?
I will never deal with this company again.
Shame!

My wife has ordered from this site few times. Their items never arrive on time, customer service is so terrible. As others mentioned, the color in the photos don't match the real item; actual item is much much darker than what is shown in photo, instead of milky off white color, the actual color is brown. One of the dresses arm diameter is too small and very tight as it gets close to the shoulder! Total garbage. When we tried to do a return on those items for (Total manufacturing defect, and false advertisement), the shipping label stated that a $12.9 will be deducted from paid price for shipping! We contacted customer (not so much) service, it took them 2 weeks to reply! Finally (not so much) customer service told us it is Modanisa's policy to charge for shipping on returned items, even if it is a manufacturing defect! DO NOT BUY FROM THIS PLACE! I will be reporting them to consumer report.

If Modanisa cares to do something about it, don't just scam people and reply to this post by "give us your contact information...", here is the order number and issue number: order # *******, case # *******.

Sorry to say after giving the site another chance had the same awful experience regarding refunds. It is now nearly 2 months with endless emails and phone calls but no refund. The emails state the same thing over and over again telling me the item is with customs which I find confusing as I followed their guidelines.
The reason why I chose to use the site again was for two reasons the fact that they have a large selection of modest clothing and lastly to give them a other chance.
The problem with this company is that it is really easy to order from the site but anything to do with returns is a nightmare. Their customer service is not at all helpful with limited English, I have provided them proof of return.
Please make sure you have a look at the products closely and also get your sizes practically perfect as their sizing is not accurate. I would honesty stay away from this site ordering from them is a gamble and God forbid you should return something. I would rather pay more on another site and know that there are proper things in place.

Don't bother if you live in out of Turkey as you wont be able to ship the goods back to them. I ordered 3 coat and 3 of them supposed to be same size while only 1 was the expected size. Besides you CANNOT CHANGE once you PLACED AN ORDER FROM THEM as their respond is "they ship directly from warehouse thus they cant change anything!" Never ever again, i cant waste more money there. GET YOUR items from SHEIN better business practice i believe! DO you know also they don't allow me to put my review on their website at all as their business to be not affected!

Ohh I forgot to mention as you can see my order size is 5XL and 54 which is approximately same, and they came as Medium size not even XL. Lol. Thankfully i can relief myself as 1 of the coats fit! Which has horrible quality scratchy elastic fabric on the wrists!

I have ordered from modanisa twice. The clothes I received is of very good quality and good fit, though perhaps slightly smaller than expected (the sleeves especially are pretty tight) the measurements on the website with each garment give a good reference to choose a correct size. Overall, I am happy with all the items. The fabrics are of very good quality.

However, II believe that Modanisa really needs to up their customer service to European standards. I have just received an order confirmation email stating that I should open the order IMMEDIATELY upon receiving and if not correct then to return it to the delivery man straight away. This is just ridiculous, who will be opening parcels right in front of a delivery man? I also have friends who received wrong items in their order and the customer service they received was appalling (different answers from different people, non-responses) In the end she gave up and lost all money because there was no way to get a reasonable response from them.

Modanisa, you are making great clothes, keep the quality up but improve your customer service.

I didn't receive my order and FedEx say order delivered but nobody sign on the paper...I contacted the customer service of modanisa but they don't want to do anything.I losses my money for nothing..

They are pretty smart with that checking out and making it seem like an error happened when nothing was going wrong and then when it said if you use this amount of money or more than you get free shipping but then when I went on the basket section and scrolled down the price was very high and I only put 2 cheap clothing items in the basket, but I just was like they're a "good" they know what they're doing and so I continued with the whole purchasing process and then it starts telling me there was an error and something to check with my bank and so I went back and substituted those 2 items with 1 item that was very cheap and I checked if it would let me this time and it still said the same thing and I was like how much money is in this credit card and never blamed the company thinking I was doing something wrong. NEVER BUY FROM THIS $#*!TY COMPANY.

Such a great experience just got my order it took one week the send me tracking number right the way material soo well and size definitely I will order again
Love it thank you modainsa keep going