Modanisa

The product prices in Canada are literally 4 times more expensive than if you were ordering the same products to a Turkish address (I've lived in both countries and used to order from their site). I paid $23 in shipping to Canada! And the return fee is on me, which I've yet to find out how much it is. All that to get one skirt, I pretty much wasted $50+ just in shipping and returns. They seem to think that people living in the west are picking dollar bills from trees.
The quality of the skirt wasn't even good. This will be my last time ordering from this website due to those reasons. Customer lost forever.

I placed an order with them over a month.
My order stock in the transit. Tried to send emails, no reply. The only way is the live chat. Which is useless as it is only same person every time and not helping at all. All he says we are monitoring your case. No one care. No response. Took my money and no order.

They took my money and they didn't send my package. It has been over a month, almost two months, that I've been wasting my time. I even have the proof that they didn't send it. The only thing you get from them when you ask about your package is "we're sorry" or "we're working on it".

They send us wrong color skirt, when asked for refund or item replacement, only offering only coupon of same value, with no shipping cost. On there web site they are saying free returns and refund, which is completely wrong.

The pictures don't match the item and the quality was horrible and then to return the items they expect you to pay and no refund on your return price that's out of pocket. Customer service was not helpful very short and on to the next customer type of attitude. I will never shop here again and will WARN anyone against it as well.

Worst service ever! I received a defective product with nails in it and badly injured my foot while trying it. They didn't even apologize and it took them 3 weeks agree to give me a refund, but insead they used my card info without authorization to deduct the price of the product from my account all over again. When I checked with them they denied that, until I had to contact my bank to deal with them and they helped me get back my money.
Be careful, such a deceitful company, and storing your credit card info is unsafe.

Their fabrics on their clothes are the worst.When they say that their item is cotton it is not.Modanisa gives the worst quality of items,with the worst cuts and the strings are hanging all over their clothes.A little better are Nacchos tunics for women,but nothing to impress you neither,they also have defects in the way they are cut too.

I ordered a combo of tunic and pants from Modanisa for a special occasion. I was excited to receive the suit because I absolutely loved everything about it, especially the color. When I received it, the color was nothing like in the picture. According to Modanisa my only option is to return the clothing. But by returning I'll lose money as the refund doesn't cover the shipping and the cost of clothing. I really just wanted to have it in the right color. I am so disappointed that I don't think I will be ordering anymore. It's too bad, because I've bought most of my clothing from Modanisa.

I've only started shopping with Modanisa last month and I've already bought around 10 dresses. The prices, quality and customer service are beyond satisfactory. Hearing peoples complaint honestly blows my mind. Anyways id definitely recommend it 100%

The worst thing about shopping from modanisa in Canada is that you have to pay 50% of the entire order price as duty to the postman. Don't even think about returning an item or it will cost you a fortune without getting your money back.
I like the styles and I have ordered a lot from this website but the sizes are sometimes off, specially underwear, tops and blouses sizes are not standardized... you may get lucky sometimes and receive the right fit. Shoes and bags, stay away from them. Dresses and trousers are fine. I have attached the picture of two tops that are both tagged as M but one of them is actually small or xsmall.

I ordered three dresses, which did not fit me. I sent these back using royal mail tracking. I got a refund for one item (minus the £5 "admin" charge). I have been trying to chase up about the two remaining items, but been hitting dead ends. They claim to have received only one item out of three. Every time I call customer services I am told that someone more senior will investigate and call me back. This company is not to be trusted. I have lost my money for two items I paid for. Which were not cheap. Very disappointed and will advise you to avoid at all cost!

I live in Canada and the taxes and import costs are almost 50% of the value of your package. Also I bought a dress for $80 and unfortunately it did not look like anything in the picture so wanted to return but the shipping cost was $90. Other than these two issues everything else is pretty great.

Purchased from this website and the size was wrong although I followed their size chart and ordered 2 sizes than my usual size, returned the item and sent it back by recorded post and paid for the delivery (most big and trusted companies support a free return policy, but unfortunately not Modanisa) I contacted the customer service via email few times to inform of the return item and to request the refund, few weeks so far not even respecting their customers by replying to the emails. I advice everyone who thinks to purchase items from this company to think twice, otherwise you would not get back your money.

I am so utterly disappointed with the service provided by modanisa. 3 times in a row, they sent me the wrong order, and when I tried contacting them they kept saying 'your product matches the order' and then 'case closed'. I've never dealt with such terrible service in my life. I will definitely not be purchasing from modanisa ever again. I ended up having to pay for something I hadn't even ordered.

I made sure to read all the fine details of their return policy before I made my order, I noticed that they mention that you are responsible for shipping costs but I figured it would be the standard 10$ not 220$! Which is more than the cost of the dress! I sent multiple emails and the solution they had for me was to cancel my complaint!
They should have prepaid shipping labels for returns like all the other online companies. Such a scam considering you never know sizing with them either!

It has been a terrible experience of Shopping with modanisa. I had ordered 3 dresses from Modanisa and none of them arrived. Since then I am contacting them for my refund but everytime they say that they are investigating with the shipping company. Now I am afraid that, I might not get the money back.

I have been told my parcel has been delivered to another address.
Tracking company shows "Manifest not received" I have said just give me a refund as I give up and cannot be bothered with this trouble. But they are not doing this either.

I will be taking legal actions very soon if this is not sorted ASAP.
Order number *******
Date of purchase 10/11/2018

Since my previous review they have now changed the return procedure it's really easy and quick you automatically receive a return label and stick it to your package. They deduce around 10 euros for shipping fees but it's ok as long as I can send stuff back when I'm not pleased with the purchase.
So overall Im really pleased with my shopping on Modanisa.

What else can I say! Modanisa has disappointed me big time! First bought evening dress it was a little ok! So I was traveling for 3 months. N I bought clothes of 3000 euro. That was the biggest mistake in my life to make shopping online this useless Modanisa! Spent a lot of money to shop all came nothing but trash the fabric is not quality at all the colors r so much different from what u see
Very poor customer service. They don't respect customer.
I wanted to return for sizes. The told me I have to pay for the shipping. Which is almost the same amount I pay money I paid for the clothes
Here I'm! Modanisa have really made me look like a fool

My total was 74 but they billed my 90 as they save the order in USD and then they convert it to CAD at a different rate. Basically liars. Clothes were basically ugly. Colors were not as shown in picture. Very very cheap material. Chinese website have better quality clothes. This is the last time I am buying from them.

I have purchased two dresses online from Modanisa in November and the cargo Company FedEx driver delivered my package to some wrong address. The picture on fedex proof of delivery is not my door. I reached out to Modanisa explaining my issue and today is December 31, they still haven't resolved my issues. I have been checking my status with them almost every other day and they have been very incompetent. I reached out to FedEx and they mentioned that Modanisa needed to file a case since they did a direct business with them. My credit card company has billed me already and I have been going through a nightmare with how Modanisa has been handling my situations.The only way I can reach out to them is through chat and each time is a random person. I just want to let my word out that, you will have to go through the worst nightmare with Modanisa if your package gets misplaced or lost

Bad customer service
No help
No refund program
They tell us 48 hours of shipping but i ordered since 2 weeks and i haven't receive my items yet. It's just a scam. Customer service don't give you the right answer and take time to answer also
I discourage everybody to order from Modanisa.

I brought 2 outfits from this company and my friend messaged me so they would fit me.
However when they were received by myself and I tried them on they absolutely drowned me in size and length.
I returned both out fits back even though I had to try and get a return form myself as no paperwork what so ever in parcel.

The cost of both outfits were £82 which is a lot of money and it's been over 3 weeks and have not received a penny.

I have emailed and even got a lady to call me for her to say every time I don't speak English and hang up very good customer care.
All I want is my money I'm owed back as they have received them by no I know.