Modanisa

It is awful customer service is very bad. They put defected product instead of new one. You pay everything but they deceive you. I didn't have good experience unfortunately.

I'v been buying from modanisa since 2015 in total 11 orders, the first order came fast and every thing was amazing as described, second order was missing a pant for tracking suit it took me 3 months to be able to get a pre payed shipping label and have my money back.
In 2016 I made 8 orders all of them was perfect sizes, colors and fabrics as I imagined but only one order in 2017 was a problem because I needed exchange 2 items and here again comes the suffering from customer service they told me to return the items on my own which going to coast me $109 for 2items worth $56 which is crazy. Trying to reach them couple of times but no use.

So I have mixed opinion here.
I have no problem with colors or fabric or sizes specially that the website is easy comparing to others, they have everything listed in the item description the measurement, available colors and sizes and which kind of fabric so I just take my time reading the details and decide. My only problem is the "customer services " they have no flexibility at all. Besides they have no authority to solve any problem basically they tells you their policy but not able to take any action to help customer. Here in USA we used to dealing with companies that able to make customers happy no matter what. Like Amazon.

Really hate it and don't recommend it to anyone ordered 11 items and returned them because I ordered 2 skirts and 2 dresses same size different colors 1 dress was smaller than the other so as the skirts, the items were smelly material were not good, after I returned the items they lost them and they didn't refund my money over 300 USD gone just like In the blink of an eye

Bad customer service they have one answer, there is nothing we can do for you and plus the shipping costs I paid 50$for the courier sooooo bad do never ever deal with them

I placed an order of 3 dresses totaling $50.13 on 05/01, on 05/05 I received an text message from the company saying they can not ship me my items and that the order has been canceled and they will refund my money. OK, great, they must be out of stock. I receive refund 3 days later of $16.99 for ONE DRESS, they still owe me $33.14 for the other 2 dresses but no one is responding to any of my emails or calls. Now I am out of money and Eid presents because I foolishly trusted that this would be a legitimate company. PLEASE STAY AWAY FROM THEM!

Never had issues ordering from Modanisa until my recent order where the company did NOT ship two of the items I paid for. I reached out and told them I didn't receive two of the suits and they said that in their system it shows it was sent and delivered and asked me to send a photo. A photo of what? The items I did NOT receive. They STOLE my money and did not send me the items I paid for. So disappointed in this so called Islamic company that STEALS from customers money and doesn't send them items they paid for. SHAME ON YOU!

I have ordered 5 products online from Modanisa (paid the prices+shipping). One of the product was defected due to bad fabric quality. I checked their return policy of defected items and I have done everything as they said. But they never get back to me. After that, I decided to pay for the shipping back by myself. They responded quickly when I told them I will pay myself for the return and they sent my the returning labels. I paid the shipping to return the defected item. According to the tracking from the DHL, Modanisa has received their defected item on 17th January 2018. They did not notify me by email or refunded my money back. I paid to much to receive and to return this defected item and they did not refund me to this date,
I would not buy from them again. If you do not want to waste your money avoid this greedy retailer.
Update:
Today Modanisa emailed me that they have not received the PRODUCTS Despite the DHL tracking that shows they have already received it on 17th Jan. I am really speechless!

If you need to verify this check the details of my order: *******.

I bought 3 dresses and I just wore once and they got ribbed and stitching comes off when I contacted them they said they can not help me. Poor customer service and poor quality of clothes.

The posted guarantee shipment for eid and lied now thousand of people will not get their items for eid in time. As a Muslim retailer they should know how important new items for eid is.

This company is a scam! This is a warning to all Canadian customers, DON'T BUY MODANISA CLOTHES! The quality of the items is very poor, the fabrics are horrible and above all, you have to pay the return shipping fee if you don't like the product! What is this? In other words, you're stuck with anything you buy, wether you like it or not, what a waste of money!

I made an order and it never arrived, I sent them the proofs and they just told me excuses saying they sent me a mail because they got a wrong address but is not true, then they said that they going to talk to the delivery company but they didn't and nothing change... it's happened a month ago and I didn't receive my refund, every time I tried to communicate with them they said they can't do anything because the don't have the package yet, DONT WASTE YOUR MONEY

I ordered a classy looking bag and received a very cheap looking, very poor quality bag which i cant even use outside. Very bad. Experience never buying anything from here.

I was very excited with Islamic clothing since I've been looking for style/taste for my liking and found this website. Unfortunately I'm frustrated by their online payment method keeps saying that either my bank don't' approve the transaction or incorrect information. I'm so surprised this is the very first and only problem I've encountered with online payments that I have no problems with prior to this website, I even ordered from Islamic fashion site in India only a week ago no problems but their fashion style isn't what I was looking for and Modanisa has more offer to what I've been looking for that met my taste/style. I was told that there were technical problems and try again later and I've tried again, only to be denied with check your correct email address and I'm like huh? Then I tried to reset password only denied saying password change failed. Really?
As for USA address, Modanisa asked for county* that we don't use, we uses state* so I don't know if that's the technical problem.

Sadly my birthday is close and i wanted to buy from here however the multitude of negative reviews from here is too overbearing if all these people say that they charge too much for shipping that's a problem. Don't say 48 hrs if u know its not coming in 48 hours, and the fact that they charge extra shipping based on your country AFTER you done paid their shipping is too much. After i pay online i shouldn't have to HUNT someone down for my package nor should I get a response saying I owe ANY more money to customs or whoever... YOU pay customs not me that YOUR job as the company that is so pathetic.

I had been excited to try out a new company with modest fashion but I was seriously disappointed with the quality of the items I had received (including the smell of cigarette smoke in all of my items!) and the experience I had with trying to return my items. When I first opened my package, I immediately could see the low quality of the fabric and stitching — however, I did know that it was cheap prices and could have been a possibility. What was unpleasantly surprising was the smell of cigarette smoke in each article of clothing. Due to this (and especially because that smell is hard to get out), I wanted to return my items. I used their Easy Return Center and had multiple pages with errors. Then, I could not access my return form or shipping label. I tried reaching out to customer service on Whatsapp without luck and only received auto-generated responses that claimed there was no return shipping info for the order number that I gave. I tried to call their customer service number but was never able to reach them. Now I am stuck with items I do not want, can't return them, and can't get a refund. I definitely will not be shopping with them again and will be telling my friends to avoid their company.

I have stopped buying from modanisa few years ago after they refused to refund or resend me 6 items I never received. It's like you calling your customers liers

I've been buying clothes from this website for a while now. I live in Australia, there are not a variety of options available for Islamic wear so this website was a god send. Everything was fine until they removed their own currency, TL, from their website. I was informed by one of their workers after inquiry that I would have to buy from that point from the 3 currencies that were offered USD, GBP and EURO. They're a company based in Turkey but I can't but from their own bloody currency!
For example:
I bought a 9 items which should have amounted to 300 TL
Had to buy it in $219.75 USD, which converted to AUD cost me $309
$219.75 USD converted to TL equals to 611.07 Turkish Lira...
They're abusing overseas buyers! This is despicable!
They pocketed an extra 300 TL for doing nothing! Us overseas buyers are paying double for what the people in Turkey would be paying. How is this fair?
This site SHOULD be only charging for shipping costs and nothing more!
Won't be buying from here ever again.
A disgruntled customer

I have ordered from Modanisa a couple of times - its a bit hit and miss. Some garments fit well, others have terrible fittings and will have to be returned if you're not prepared to pay for them to be altered. The customer service is not great - don't expect UK standards, I ordered 3 dresses on the basis of an offer of buy two dresses and get the third for £1. In reality, I only really wanted one particular dress but ordered another one to take the benefit of the offer. However, when my order arrived there were only two dresses and the one that I really wanted was not included. I e-mailed Modanisa to query this but received no answer. I then telephoned them and was advised that the missing dress was faulty when received by them so they did not include this in the order but applied the discount pro rata. There was no explanation of this in the invoice which was sent to me or any option to choose a replacement dress. Also, one of the dresses received was a terrible fit - I'm a normal size 8 but the upper part of this dress was ridiculously tight and not what I would class as 'modest' at all. I contacted Modanisa again to see if I could order another two dresses to replace the dress which was missing from my order and the unsuitable dress on the basis of the original offer but was told that this campaign no longer applied - not particularly satisfying given that I only ordered the dresses on the basis of the original offer.

Very confused by all of the bad reviews, I can see how people may have bought low-quality items or made mistakes with sizing, as the website could be a little bit clearer, but I think a bit of common sense is also needed when buying online. I chose my items very carefully, matching up measurements and considering the cut, fabric etc over a period of a few days before buying. I was very pleased with my two orders, which both arrived within a week of ordering, everything accounted for and good quality material (albeit with some loose threads which needed to be snipped off), and no extra taxes or delivery costs were charged (I live in europe). I made a small order first to gauge the quality of the items/ reliability and was pleased with that, so then went on to make a larger order.
Looking at other people's comments I would also just like to mention that I don't think you can reasonably expect Modanisa to take responsibility for extra taxes or charges because surely it is the responsibility of the buyer (who is buying from abroad!) to look into this before buying? I know it can be frustrating and perhaps Modanisa could mention on their site to look at what you may be charged depending on your country before you buy, in fact i'm sure this must already be in their FAQ!

Mashallah a great website for affordable islamic clothing, just use a bit of common sense and consider what you buy carefully and inshallah you'll be fine.

This is my second purchase from Modanisa. I am happy with the quality of the products I ordered, the sizing and fit, customer service and on-time hassle-free delivery. Thank you once again, Modanisa!

The items I ordered arrived on time but two of the sweaters are sewn in a way that no one any size can use because the underarm area is too tight to move. I have contacted them several times by phone, the customer service reps are polite but nothing gets done, they keep asking me to take pictures of the item several times, I'm not sure the reason for that; to waste my time, test my patience or get fed up of the process and just decide to keep the items. I would never purchase from modanisa website again.
Last phone call with a sales rep named Sahila, she put me on hold to talk to a manager about my case, then told me that the manager will research the case and get back to me, and that never happened, I just received another email asking me to take pictures of the items again in different angels which doesn't really make any sense to me since I'm not claiming the items are torn or dirty, THEY ARE SEWN THE WRONG WAY!
Mona Dakrouri

First time and last time Ordering from this online clothing store. I ordered few items from them and
I was excited about them so much, unfortunately when I received them the material was poor and size was wrong so I had to send them back pay the shipping and wait for my refund, it's been almost 3 months now and I didn't receive anything yet. I contacted them so many times via WhatsApp and they keep sending me a refund receipt and telling me we processed your refund and you will
Have to check with your bank. My bank doesn't see any refund coming from this company and I'm
Here waiting for my money that I'm not sure I will receive.
BE AWARE AND MAKE SURE IF YOU RECEIVED YOUR ORDER AND SOMETHING WENT WRONG IT WILL TAKE YOU MONTHS TO GET YOUR MONEY BACK THAT'S IF YOU GET IT.

I ordered scarves from them, and the quality was high. HOWEVER, the colors I got are NOT even close the cloros that are on the pictures. So DISAPPOINTING. And you also have to pay for the expensive return shipping, which is supposed to be FREE. It looks like their return policy was made on purpose to not let anyone's return their items! NEVER AGAIN!