• Moderno Collections

Moderno Collections

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Overview

Moderno Collections has a rating of 1.9 stars from 66 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Moderno Collections most frequently mention customer service, ipad case, and next purchase problems. Moderno Collections ranks 27th among Mobile Accessories sites.

  • Service
    23
  • Value
    23
  • Shipping
    22
  • Returns
    18
  • Quality
    19
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1

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2,952 reviews

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How would you rate Moderno Collections?
Top Positive Review

“Great Customer service and product!”

mark p.
12/10/20

I have been looking for a great leather case for my iPad online and thankfully my friend referred me to this store. Not only the product is great but the customer service as well, as they help me with regards to my wrong ordered item and processed an exchange!

Top Critical Review

“Take my money, wait a week, tell me the items out of stock.”

Aiden P.
1/25/21

Perhaps the worst online shopping experience I've been through. From go they made the process difficult. I ordered one item (a laptop case). Day one to five: no shipping info. I shoot them an email asking about an eta (totally understandable that it's taking a while thanks to rona) and get a "we'll keep you informed" response. Almost two weeks go by from me giving them my money and finally an update: the item you ordered is out of stock. Cool, I gave up two days ago and got the charge reversed by my bank since the customer service reps must be at the very end of a long and convoluted info chain. Save some time and shop elsewhere.

Reviews (66)

Rating

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Other

Thumbnail of user cecik
1 review
1 helpful vote
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May 6th, 2021

Got the wrong size cover. I need to return and get a refund, they refuse to give a refund instead they want to give me a gift card for next purchase. There will be no next purchase therefore I'm out of my money spend with them. I will report to with PayPal and try to get my money back, almost 40.00 USD.

Tip for consumers:
They do not refund your money. Instead they give you a gift card for next purchase. I don’t wish to purchase or use them ANYMORE.

Products used:
iPad cover

Service
Value
Shipping
Returns
Quality
Thumbnail of user jacquelynk45
1 review
0 helpful votes
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February 19th, 2022
Verified purchase

I purchased 3 in 1 charger for my new devices. The charger didn't work from minute one. They wanted video proof. I sent it. They then proceeded to give me further instructions to use a different charger than the one provided. To me that's a defective device, and should be given a full refund. Instead they give me shananigans to prevent return. Just bad business

Thumbnail of user matthewn280
1 review
5 helpful votes
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November 12th, 2020

Do you not buy anything from this company. Sent me the wrong item and would not even send me a shipping label to return the wrong item. I provided proof that I ordered a cover for iPad mini and curved a cover for iPad Pro. No offer of a discount for the inconvenience of having to return the wrong product and would not send the correct product until I returned the wrong item. As if this was not bad enough, the case is pretty bad quality. Not worth $40 at all. Complete joke. Stay far away.

Thumbnail of user rd295
1 review
0 helpful votes
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December 21st, 2021

This leather I-Pad case appeared to be reasonable quality and looked really nice when I received it last year. However, I soon realized it was not up to the same quality as the leather case I had previously bought from a different company. Within a couple of months the leather edging started stripping off. I contacted Moderno who would neither give me a replacement or a refund. The pictures below are the case at one year old. This case has been used gently and definitely not abused in any way, clearly it cannot stand up to normal use. I would never buy from this company again. Save your money go elsewhere, don't waste your money on a Moderna I-Pad case like I did!

Tip for consumers:
The pictures may look good, but poor quality products with zero customer service.

Products used:
Leather IPad cover

Service
Value
Returns
Quality
Thumbnail of user timothyw394
2 reviews
4 helpful votes
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December 14th, 2020

This company needs to be avoided at all costs. I ordered a phone case and after one month still had no tracking information. They assured me the item was sent from the US and not from China. After one month the US Postal Service is still awaiting the item. Do not purchase from this company unless you are prepared to wait a LONG time for your product.

Thumbnail of user rawanj5
1 review
0 helpful votes
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November 11th, 2022

Be advised, these products are terrible quality and do not last. Customer service is a joke. They try to resolve the issue by giving you a discount on the next product but what good does that do if the product is terrible. You will

Service
Value
Shipping
Returns
Quality
Thumbnail of user nicolel1446
1 review
0 helpful votes
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June 11th, 2022

I purchased 2 iphone cases. Within a month, one of the case started peeling. I got a new one, same color and model. Within a month that one started peeling as well. When I reached out to their customer service team, the agent was very unprofessional and started trolling me. I suggest they take a look at how they outsource their customer service. I am disappointed in how my complaint was handled and ultimately, won't be purchasing or recommending them to others.

Products used:
Phone case

Service
Value
Shipping
Returns
Quality
Thumbnail of user georgannaa
2 reviews
4 helpful votes
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October 27th, 2020

Ordered leather iPad cover wrong size arrived (don't think it was what I ordered but of course I have no proof). Arrived with no invoice, company info or return address. After searching for typical order information gave up until I got email for feedback. Found customer service info thru links on email but according to them I was beyond the 30-day return period. No way for me to know since again no invoice, etc. it was however within the time limit or close. No way for them. I still don't know how far off I was, but I know it was days at the most. Now have a case for an iPad I don't own and am out $40. Don't bother.

Thumbnail of user hayleyt44
1 review
0 helpful votes
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February 10th, 2022

I ordered this as a gift for my husband for Christmas. I was so happy because it shipped in two days. The product arrived and was broken. I emailed in to let you guys know and sent a video and then they said they would ship a new one. It never came.it's now January 11th and my husband doesn't have a Christmas gift because it arrived broken and the replacement never showed up.

Products used:
None cause they arrived broken

Thumbnail of user joel788
1 review
2 helpful votes
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January 13th, 2021

Do not order from this fake company! I ordered a IPad case from this company and they never sent me the product. The were quick to take the money off my card. I sent an email to the company the next day because I wanted to change the color. I did not get a response but after a week of trying to contact them the order on there website says that the order is still being packed. There is no contact number to talk to anyone. I lost 40 bucks. If you like giving people free money or better yet if you don't mind this company steeling from you then make a selection on there website and order something. If I ever one day get the IPad case I will update this. I have purchased another one from another website

Service
Value
Shipping
Returns
Quality
Thumbnail of user sophiaa86
1 review
1 helpful vote
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December 28th, 2020

Save your time, money and frustration and do not order from them. I ordered 2 items from them - an ipad case and a screen cover. Only the screen cover arrived. I have contacted them 6 times now as to where my case is and have not had any response. They are an absolute scam.

Thumbnail of user angelog68
1 review
1 helpful vote
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May 4th, 2021

I bought an iPad cover from Moderna and it lasted less than 70 days. Leather on the fold has already cracked and torn. Similar to another reviewer, they advised me that their warranty is only valid for 30 days. They did offer me a 40% discount if I was willing to replace it. Update. The Moderno representative wrote and reversed their decision. My money was refunded. Nice to see a company with integrity!

Service
Value
Shipping
Returns
Quality
Thumbnail of user ericad149
2 reviews
1 helpful vote
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December 22nd, 2020

I ordered an item on 12/3/20 hoping to have it in time for Christmas, but when I hadn't heard anything for weeks, I emailed on 12/17/20 inquiring about my order, then miraculously it was "ready" to be shipped. Now I won't receive this in time, and when I inquired about why it took so long to ship I kept getting robo answers, no apology whatsoever. There is no excuse unless you are simply just a terrible business, to delay shipping a non custom item, that was probably made in China anyway for 3 weeks! I realize the post is held up tight now, but seriously 3 weeks just to put it in the mail! All of my other orders I placed after this one are here in my house right now. I wish I had read these reviews first, I would of never bought from them. I would highly recommend to never do business with this company. Stay away unless you want some grief in your life!

Thumbnail of user quinna21
1 review
6 helpful votes
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October 18th, 2020

I ordered a case for my MacBook pro, 13" 2012-2015 series. I received a case that was meant for a 17" laptop. Inches too wide and deep. Clearly wrong. I contacted customer service. They insisted I send pictures to "prove" it was wrong, and "prove" I had a 13" macbook. I sent the pictures. No response in days. No way to contact this company.

Thumbnail of user jadero
1 review
0 helpful votes
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July 30th, 2022
Verified purchase

I ordered an iPad case on April 27th. The promised delivery time was 7 days. USPS made the first delivery attempt on May 14th (17 days after order placement) and 17th when I was out working. After that USPS considered my house vacant and return the product to the sender (tracking number 9261 2903 1283 3913 3078 24, remove the spaces). The product is now on its way back to Moderno, but they refuse to refund my card. In other words, they have my money and I have nothing.

Tip for consumers:
Don't buy.

Products used:
I have never received the product.

Thumbnail of user williame1063
1 review
0 helpful votes
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September 18th, 2021

Moderno promotes itself as a premium brand, but my charger failed in less than a year. You may as well purchase a cheap alternative since they are likely to last as long as Moderno. It was great while it worked, but it was a lot of money for ten months of charging. Not worth the money.

Products used:
iPhone charger

Service
Value
Shipping
Returns
Quality
Thumbnail of user colinb267
1 review
0 helpful votes
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May 1st, 2021

Less than six months after I got the case it fell apart. The edges of the case are not leather they are plastic and pealed away within months. The spine of the case completely deteriorated with in a few month. The case does not stand up well on its own. It is very poor quality. The price and color choice are what motivated me to buy the case but I regret it now. I called customer service and even sent pictures and they were not willing to do anything. I have no idea how this company stays in business. I regret buying such a poor quality product. Do not fall the pictures and description and pricing. This is not a quality product and you will regret the purchase

Products used:
Ipad case

Service
Value
Shipping
Returns
Quality
Thumbnail of user lorie312
1 review
0 helpful votes
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November 13th, 2022
Verified purchase

These are my favorite watch bands, and I like how it fits my wrist. I gave it four out of five stars because I wasn't emailed when my item was being shipped. I emailed with a question, and no one responded.

Tip for consumers:
They don't seem to respond to questions about orders.

Products used:
Elastic Apple watch band in elderberry.

Service
Value
Shipping
Quality
Thumbnail of user mikehehenkamp
1 review
0 helpful votes
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July 17th, 2023

I ordered an orange watch band for my Apple Watch Ultra on June 21,2023. When I didn't receive it after two weeks I tried to cancel my order. They couldn't because they said that it was already shipped. Today they told me it was delivered on July 13. It was not. USPS tracking tells me it's still in transit. Their tracking app 17Track says: delivered on July 13 in Houston TX. I live in Seattle, WA!

Products used:
Apple Watch Ultra Watch Band

Service
Value
Shipping
Thumbnail of user arunprakashn
3 reviews
0 helpful votes
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January 1st, 2023

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Thumbnail of user josephe890
1 review
0 helpful votes
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November 3rd, 2022
Verified purchase

Placed order a week ago and still not shipped. After following up to ask what happened, was told that there was a warehouse issue and they weren't sure when my order would ship.
3 days later and still no update. Update…a week later and no update

Tip for consumers:
Be sure to confirm items are actually in stock and able to be shipped

Products used:
None - never delivered

Service
Shipping
Thumbnail of user williamm3164
1 review
0 helpful votes
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September 27th, 2021
Verified purchase

I purchased this cover for my iPad Air 4th Gen, one of the main reasons I bought this cover was for the "Auto sleep/wake function" this does not work on my cover, Very Disappointed. I would not recommend this product, if you are looking for this functionality.

Thumbnail of user oliverq20
4 reviews
0 helpful votes
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August 1st, 2022

Very fast processing of the order and delivery to the pickup point. More than once I buy in this store. Also encountered with the warranty service. So far, all went on five.

Thumbnail of user kennethh1349
4 reviews
0 helpful votes
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July 21st, 2022

Excellent online store, quality, description, prices, at the highest level, I buy more than the first time, fast shipping, anyone who has doubts, I recommend everyone!

Thumbnail of user ryans930
1 review
2 helpful votes
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December 17th, 2020

I just have to wonder how honest they are. I ordered two iPad cases, still haven't received them. They say the have been in transit for 3 weeks, come on.
To anyone reading this, shop elsewhere.

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Natnael A.

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