About the Business
Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Modlily has a rating of 4.5 stars from 7,971 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.
I took a chance and ordered. I was so completely happy I did! They were running a sale and I was able to score two bathing suits super cheap! The material is so soft and they fit great! It is often hard to me to find swimwear I feel comfortable in and I'm very particular. But these are perfect.
Your items are absolute garbage! My gosh, you ought to feel ashamed selling this crap! The sweater I purchased was nothing like the picture shown. The tankini's I purchased are garbage. I will never shop your site again. People beware! Save your money. Sending items back is a ridiculous hassle and you have to pay to send it back! NOT SATISFIED!
It took 2 1/2 months for my item to arrive with the help of pay pal which is ridiculous! Once I received the gift I ordered as a Christmas gift 2 1/2 months later, it is not as advertised. I do not recommend ordering from this company.
I ordered 2 swimsuits. I then felt uneasy about the over-seas purchase and then researched this company. Once i read all the negative reviews i tried to cancel my order within 48 hours. They would NOT let me despite their stated policy. I had the hardest time getting a hold of them to further dispute and cancel my order. Unfortunatley, I had to accept the order, when it arrived, the sizing was way off the quality was fair but what do you expect for the price?!?! Again, i tried to contact them and by the time i finally reached someone they said it was too late. I eventually just donated the unworn item. I'd rate them a star higher but for a company to not honor their stated policy is bull$xxx!
I placed my order to receive by Christmas. It gave a delivery date by Dec19th and no later than the 22nd. So I went ahead and placed my order I needed it for Christmas as 1 of the items was to be worn for Christmas. So I didn't receive it till second week of Jan. On top of that going by their sizing chart I ordered the size that it said I would need. Well all the items were too big. Not going to go through the hassle of returning them so going to try to sell them. Very unhappy with the company. Warning also products come from China which they should have mentioned this cause the shipping takes longer. I will not shop there again.
I wish I could buy all the pretty dress here. Lol. I love the clothes, oh my! Such a good quality and service. Without a doubt, they are the best in the business for women's clothes. I Love it and will definitely buy more hopefully soon. Thanks.
My order came and 1 out of the two swimsuits was tight around the armpits and upper bust area but both were the same size. Not sure about that but I was very pleased with the one that did fit good. The other I will re-gift. I wished the shipping was quicker as it certainly is not as quick as some other shipping companies..
Everything looks so nice on your web site. I heard great things about Modlily clothes/ bathing suits and I am anxious to receive my order!
As a new customer of Modlily, I could not be happier with my purchases! The quality is good, the service was prompt, and the price was very reasonable. I am wearing one of the tops today, and I have received many compliments. I will definitely be a return customer.
I was very hesitant to order online however I really liked the look of the swimwear so went ahead and placed my order. Other than the fact that it took over 2 weeks to receive my order I was very satisfied with the product. They were worth the wait!
I really love shopping at this site and I'm a loyal customer at Modlily. All of their products are first-rate quality and the price is great. Generally speaking, shopping online with Modlily saves me time and money with the great selection of products at reasonable prices. Thanks a lot.
This was my first order with Modlily, I ordered a lovely trendy bathing suit. I was nervous but fortunately it was a perfect fit! I used the size chart shown with the suit. It did take three weeks to be delivered which was fine as I was not in a hurry.
I will not be ordering from Modlily again. It wasn't the worst experience, but the items were not as advertised. One top is a completely different color. One is a weird, cheap material. The black one is pretty much okay.
It took time to come but honestly it's worth it. I received my package in very good condition and I just love what I received. The fits are amazing and so is the quality. I ordered swimming set and they are amazing. Next time I will order different stuff.
It was a pleasure dealing with customer service. I had mistakenly ordered an item twice and checked out. After speaking with customer service, this was corrected immediately and my refund was in my account in just a few days. I was very satisfied and look forward to my order arriving. *****
I am really impressed with Modlily. They even emailed me to confirm my address as I was shipping to a different address then my billing address. They took the time to confirm that it was actually me and that this is address was correct. Sunshine was a great help. I have also received my order quickly, even with the verification.
I'm in the middle of returning some suits that didn't fit, it's 11:00pm, and I had a question about the return shipping process. As fast as I could type the questions into the chat, Thea responded with helpful information. Hooray for Thea! I wish every company had someone as eager to help as Thea!
I ordered on March 10th. I got my preshipment notification. As of March 23rd, nothing has happened on my order. I have reached out several times. Even giving a chance to say if the virus has created delays, just tell me! Each time the CS has said don't worry it has shipped.
Well I'm not happy!
My order did not update on the tracking and was not delivered on the delivery date. I contacted Modlily to get the status of my order. They researched and got back to me the next day. I received my order 5 days later. They were in contact with me during that time to let me know the status. Great updates.
Sleeves were different from pics and was way longer. It took FOREVER to come! I threw it away and I wish they would stop emailing me. When I click the unsubscribe button it doesnt work. I would not shop here again nor will I recommend them
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Esther R.,
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Thank you for your time.