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Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
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About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Reviews Summary

Modlily has a rating of 4.5 stars from 7,978 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
811
value
466
shipping
476
returns
382
quality
447
This company responds to reviews on average within 5 days
Canada
1 review
0 helpful votes
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Great service
May 31, 2022

It took time to come but honestly it's worth it. I received my package in very good condition and I just love what I received. The fits are amazing and so is the quality. I ordered swimming set and they are amazing. Next time I will order different stuff.

Date of experience: May 31, 2022
Michigan
1 review
0 helpful votes
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Very Satisfied
April 3, 2022

It was a pleasure dealing with customer service. I had mistakenly ordered an item twice and checked out. After speaking with customer service, this was corrected immediately and my refund was in my account in just a few days. I was very satisfied and look forward to my order arriving. *****

Date of experience: April 3, 2022
Canada
1 review
0 helpful votes
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Excellent Service
November 25, 2021

I am really impressed with Modlily. They even emailed me to confirm my address as I was shipping to a different address then my billing address. They took the time to confirm that it was actually me and that this is address was correct. Sunshine was a great help. I have also received my order quickly, even with the verification.

Date of experience: November 25, 2021
Virginia
1 review
0 helpful votes
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Thea is really, really helpful. And fast.
July 13, 2022

I'm in the middle of returning some suits that didn't fit, it's 11:00pm, and I had a question about the return shipping process. As fast as I could type the questions into the chat, Thea responded with helpful information. Hooray for Thea! I wish every company had someone as eager to help as Thea!

Date of experience: July 13, 2022
Florida
2 reviews
4 helpful votes
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Never again!
March 23, 2020

I ordered on March 10th. I got my preshipment notification. As of March 23rd, nothing has happened on my order. I have reached out several times. Even giving a chance to say if the virus has created delays, just tell me! Each time the CS has said don't worry it has shipped.

Well I'm not happy!

Date of experience: March 23, 2020
Texas
2 reviews
1 helpful vote
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Shipment review
January 17, 2022

My order did not update on the tracking and was not delivered on the delivery date. I contacted Modlily to get the status of my order. They researched and got back to me the next day. I received my order 5 days later. They were in contact with me during that time to let me know the status. Great updates.

Date of experience: January 17, 2022
Washington
1 review
7 helpful votes
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Sleeves were different from pics and was way longer. It took FOREVER to come! I threw it away and I wish they would stop emailing me. When I click the unsubscribe button it doesnt work. I would not shop here again nor will I recommend them

Date of experience: May 16, 2018
Arizona
2 reviews
0 helpful votes
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Great tankini
April 27, 2023

Had several tankinis in mind but ended up with this real and black one. Received it very quickly and was very satisfied when I opened the package! It fits well and the pattern is even prettier in person! Would order another one again!

Date of experience: April 27, 2023
New York
1 review
0 helpful votes
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Love Almost Everything
April 4, 2023

My swimsuit arrived early, which was great. The price wasn't too bad and I like the way the swimsuit looks and fits. The only problem is there are seems in the cups that make ridges you can see and it doesn't look good.

Date of experience: April 4, 2023
Georgia
1 review
0 helpful votes
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I ordered this in a size Medium which is the size I normally get for tops especially sweatshirts and this fits really well for how I like it. I will definitely be ordering more. Fabric is thinner but soft. Will update on how it holds up in the wash after I wash it a few times.

Date of experience: November 9, 2017
Belgium
1 review
0 helpful votes
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Modlily.com is a five-star online fashion store in my heart. I love shopping at this online fashion site, there's so much to choose from, including dresses, tops, swimwear, jumpsuits and bottoms. They have everything I want or need in and you will also love this site.

Date of experience: June 7, 2017
Iowa
1 review
3 helpful votes
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This company is crap... I will spread the word to everybody and you will eventually have nobody ordering from you... You are a deceiving company that is CRAP... the seams are not put together right and the sizes are all wrong... Just look at all your reviews and those that are good probably come from the US company. Or you have a few that knows... so your rating is - *******

Date of experience: February 21, 2017
New Jersey
1 review
1 helpful vote
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You are nothing but a bunch of freaking scammers! I have a dispute through paypal with you! You tell me not to bother returning the item because of your error, so I donated it. Now, you deleted your post about not having to return the item and now you say you want it back! You are a buch of $#*!ing scammers!

Date of experience: February 16, 2017
Texas
1 review
3 helpful votes
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This is the worst company I have ever done business with! It took several weeks to receive merchandise, and it wasn't what was shown in the pictures. It also did not fit according to their size chart. The website does not disclose that their merchandise is made in China, so the quality is not there. You also need to be aware that there are no refunds! So if you are not satisfied with your purchase you are going to lose your money! The customer service is also terrible! This company is a total scam! This business doesn't even deserve one star!

Date of experience: July 3, 2016
Pennsylvania
1 review
0 helpful votes
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Excellent Customer Service
May 31, 2022

I mistakenly thought I was shorted one of the pieces that I ordered. I created a ticket. Customer service responded quickly. And then when I embarrassingly realized my mistake, I contacted them and admitted the error was on my part, not ModLily's. CS was very gracious. This was my first time buying from ModLily. I am very pleased with my purchases (swimsuit sets, top and dress) and their service.

Date of experience: May 31, 2022
Canada
1 review
0 helpful votes
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Swing suit
March 14, 2022

Ordered a swimsuit in early Feb. That order was canceled as unavailable so I ordered a second suit. I finally received it mid March. I was surprised at how long it took to ship. Other than long delivery time the item is great.

Date of experience: March 14, 2022
California
1 review
4 helpful votes
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Incredibly slow delivery
September 12, 2020

They gave a three week window for delivery which started three weeks after my order. Four weeks after the last day of their delivery window, I asked them to cancel my order. They said it had just arrived in the US and should deliver it soon. I told them we no longer wanted the items and to just cancel. They offered and I mistakenly accepted their offer of a 50% refund. I did get the refund but a month later still no merchandise. Now a few weeks later I'm still trying to get the rest of my money back.

Date of experience: September 12, 2020
GB
1 review
0 helpful votes
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Perfect size and perfect quality
July 19, 2016

I ordered a dress from modlily on a Sunday, got the confirmation mail immediately and my parcel was delivered on Wednesday. Shipping was unexpectedly quick. It was the first time I bought clothes from modlily, but it won't be the last time. Plus the dress was just the perfect size and perfect quality. I can only recommend this site to my friends and others

Date of experience: July 19, 2016
California
1 review
0 helpful votes
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I absolutely love this top!
August 6, 2016

I absolutely love this top! It is feminine, elegant, and goes with everything I own. I bought it in white, black, and green! I can wear it alone, under a vest or sweater and with great jewelry it looks fabulous! Thank you!

Date of experience: July 5, 2016
New York
3 reviews
14 helpful votes
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Worth trying
January 7, 2016

I ordered 2 dresses and for the most part they were what I wanted. The only issue was the material was not what I expected however, I've had them for a year and they have lasted so this site is worth trying.

Date of experience: January 7, 2016