Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Modlily has a rating of 4.5 stars from 7,978 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.
It took time to come but honestly it's worth it. I received my package in very good condition and I just love what I received. The fits are amazing and so is the quality. I ordered swimming set and they are amazing. Next time I will order different stuff.
It was a pleasure dealing with customer service. I had mistakenly ordered an item twice and checked out. After speaking with customer service, this was corrected immediately and my refund was in my account in just a few days. I was very satisfied and look forward to my order arriving. *****
I am really impressed with Modlily. They even emailed me to confirm my address as I was shipping to a different address then my billing address. They took the time to confirm that it was actually me and that this is address was correct. Sunshine was a great help. I have also received my order quickly, even with the verification.
I'm in the middle of returning some suits that didn't fit, it's 11:00pm, and I had a question about the return shipping process. As fast as I could type the questions into the chat, Thea responded with helpful information. Hooray for Thea! I wish every company had someone as eager to help as Thea!
I ordered on March 10th. I got my preshipment notification. As of March 23rd, nothing has happened on my order. I have reached out several times. Even giving a chance to say if the virus has created delays, just tell me! Each time the CS has said don't worry it has shipped.
Well I'm not happy!
My order did not update on the tracking and was not delivered on the delivery date. I contacted Modlily to get the status of my order. They researched and got back to me the next day. I received my order 5 days later. They were in contact with me during that time to let me know the status. Great updates.
Sleeves were different from pics and was way longer. It took FOREVER to come! I threw it away and I wish they would stop emailing me. When I click the unsubscribe button it doesnt work. I would not shop here again nor will I recommend them
Had several tankinis in mind but ended up with this real and black one. Received it very quickly and was very satisfied when I opened the package! It fits well and the pattern is even prettier in person! Would order another one again!
My swimsuit arrived early, which was great. The price wasn't too bad and I like the way the swimsuit looks and fits. The only problem is there are seems in the cups that make ridges you can see and it doesn't look good.
I ordered this in a size Medium which is the size I normally get for tops especially sweatshirts and this fits really well for how I like it. I will definitely be ordering more. Fabric is thinner but soft. Will update on how it holds up in the wash after I wash it a few times.
Modlily.com is a five-star online fashion store in my heart. I love shopping at this online fashion site, there's so much to choose from, including dresses, tops, swimwear, jumpsuits and bottoms. They have everything I want or need in and you will also love this site.
This company is crap... I will spread the word to everybody and you will eventually have nobody ordering from you... You are a deceiving company that is CRAP... the seams are not put together right and the sizes are all wrong... Just look at all your reviews and those that are good probably come from the US company. Or you have a few that knows... so your rating is - *******
You are nothing but a bunch of freaking scammers! I have a dispute through paypal with you! You tell me not to bother returning the item because of your error, so I donated it. Now, you deleted your post about not having to return the item and now you say you want it back! You are a buch of $#*!ing scammers!
This is the worst company I have ever done business with! It took several weeks to receive merchandise, and it wasn't what was shown in the pictures. It also did not fit according to their size chart. The website does not disclose that their merchandise is made in China, so the quality is not there. You also need to be aware that there are no refunds! So if you are not satisfied with your purchase you are going to lose your money! The customer service is also terrible! This company is a total scam! This business doesn't even deserve one star!
I mistakenly thought I was shorted one of the pieces that I ordered. I created a ticket. Customer service responded quickly. And then when I embarrassingly realized my mistake, I contacted them and admitted the error was on my part, not ModLily's. CS was very gracious. This was my first time buying from ModLily. I am very pleased with my purchases (swimsuit sets, top and dress) and their service.
Ordered a swimsuit in early Feb. That order was canceled as unavailable so I ordered a second suit. I finally received it mid March. I was surprised at how long it took to ship. Other than long delivery time the item is great.
They gave a three week window for delivery which started three weeks after my order. Four weeks after the last day of their delivery window, I asked them to cancel my order. They said it had just arrived in the US and should deliver it soon. I told them we no longer wanted the items and to just cancel. They offered and I mistakenly accepted their offer of a 50% refund. I did get the refund but a month later still no merchandise. Now a few weeks later I'm still trying to get the rest of my money back.
I ordered a dress from modlily on a Sunday, got the confirmation mail immediately and my parcel was delivered on Wednesday. Shipping was unexpectedly quick. It was the first time I bought clothes from modlily, but it won't be the last time. Plus the dress was just the perfect size and perfect quality. I can only recommend this site to my friends and others
I absolutely love this top! It is feminine, elegant, and goes with everything I own. I bought it in white, black, and green! I can wear it alone, under a vest or sweater and with great jewelry it looks fabulous! Thank you!
I ordered 2 dresses and for the most part they were what I wanted. The only issue was the material was not what I expected however, I've had them for a year and they have lasted so this site is worth trying.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Dear customer, Thank you for your question. Our website has swimwear that allows you to choose different sizes for tops and bottoms. You can click on this link to view it, go to the product detail page, and choose the size you want. https://www.modlily.com/swimwear-suits.html We are online 24 * 7 hours, and emails and tickets are also replied within 24 hours, you can click this link to get more ways to contact us, https://www.modlily.com/contact-modlily-com-a7.html Best regards Modlily
Answer: You probably received same aweful material that I did but different color and design! My top was advertised as 95% cotton. Modlily LIED. I received a unbelievably ugly top in polyester. I wouldnt give it away to my worst enemy. I ordered through Paypal who has a new division solely dedicated to Modlily returns and complaints! Paypal will get my money back and I will be posting all over the interner to warn people of these chinese thieves!
Answer: This can't be a safe site if they are ripping people off I don't understand why they aren't brought up on felony charges
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.