Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Modlily has a rating of 4.5 stars from 7,978 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.
The pictures and display are BBM nothing of what you get! The product took a month to get here and was complete garbage. I feel lime i bout the lowest of the low sweatshop dress ever. Nothing like it is described and looks.
I love this dress. It arrived today. I immediately pulled it out and tried it on. I purchased the X LG after reading the reviews. -Soft and very comfortable. The length is perfect! The material is thicker than t-shirt material. It is a great value for the money. I am going to purchase another one in a different color. Very cute! I highly recommend it.
When items arrive I am generally happy with them. But sometimes it takes
Two - three months to receive shipments. I don't know why it takes so long. Sometimes I
Receive an item I ordered only days ago, but way longer for other items.
My swimsuit is as pretty as it looked in the ad. I'm sure it will fit but due to a shoulder injury, haven't been able to try it on. I look forward to wearing it in the pool when I start physical therapy.
I ordered a bathing suit which did not fit me, I tried the bottoms on for a few seconds enough to realize it doesnt fit, then I immediately put it back in the bag and returned the suit. They marked it as good condition, which is not right, it was brand new never wore it. Also didnt get a full refund they kept shipping and handling charges, so they make money, whether you are satisfied with the item or not. Crooks! They lost my business.
Love 2 of the 3 tops I ordered. They are all the same size but one was a little too tight. Took a little longer than I expected, but believe that was due to customs. All in all service and product was good.
I was amazed from the first time I saw that dress, which was the fourth item I bought at Modlily. The delivery was very friendly. It took less than a month, so I didn't have to wait so much. It fits very well, as I hoped! Modlily offers a very good service, so keep buying there.
I was dubious about shopping with this site, but I loved the swimsuit so much I decided to risk it. It was exactly as pictured, fits well and looks great. I love it, and it was so different to what I can find in the shops! Only downside, it did take nearly 3 weeks to arrive.
Ordered: 11/18; Put in delivery system: 12/17; arrived 1/6.
Tried to use the "communication" page and it never worked in numerous attempts. Liked the product when it arrived but reluctant to use you company again.
I ordered the blouse in Large. It is so small that I think it is smaller than a medium. I can't even get it over my head. The fabric is very thin, would need a camisole under it. The print is pretty, but that doesn't matter since I can't wear it. The blouse was shipped from China.
So far I have ordered a few items... they have been easy to order, arrived in an efficient time, the sizes are perfect fits for the size selected, the quality of clothes are great, the price of items is really good and there are so many options and great styles to choose from. It has been a great experience so far and I am happy to say I will order more and more in the future... thank you!
Very happy with first order of swim suits and summer dress. Just placed my second order for tops and other colors for summer dresses. Very comfortable and fits to size.
O-M-G! I love, love this shirt! This is my favorite color green. It's like a Kelly green! Top is so flirty and sexy! I ordered the medium... I'm a size 4-6 and wear a 36D bra if that helps with sizing. I can't wait to wear this on my cruise! Order one from Modlily and you won't regret it!
Ordered a bathing suit 2 times bigger than I normally wear. I have a big bust so I thought I was being safe. WRONG! I don't think even if I would have gone up 5sizes it would have fit. If you are not shaped like a little boy there clothes won't fit. I was going to return it and then found out how much it would cost to send it back to China... I would lose money and They would get to resell the item. So lesson learned. I'll stick with Amazon. They stand behind what they sell and don't charge you to return a product. One other little note... they say free shipping, however, if you look at the shipping label and see what they put for value of the merchandise it is half of what I paid so I guess I paid for the "free shipping". Never again!
I had ordered 3 tops back n June and could not find my order in my files and since I had not received them, I thought something had happened in cyberspace! Sunshine found the order and told me I should see my tops in a couple of days. They arrived yesterday. I haven't opened them yet because I am sick with a kidney stone.
I bought several tops, a bathing suit, pull on shorts, dress and bottoms 4 different orders and i was very pleased with the quality and the fit. I also chatted with staff and found them to be very professional and helpful with answering my questions.
Do not order anything from Modlily.com They sent me all the wrong sizes and when I asked for an exchange/return/refund they told me to sell them online. They refuse to give me a refund/exhange/return. Customer service is terrible and they flat out told me that the customer should have to pay the return shipping and restocking fee, even if the company made the mistake of sending out the wrong color, size, or item.
Now, they're telling me I can return the item but they still refuse to pay return shipping (to China) and I will only get 60% back what I paid due to a restocking fee. How do you expect the customer to pay for your mistakes? Awful company and terrible business practices.
Hi Dalen,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,
After completing my order I decided to change the size on one of the items I sent a message the next day and they changed it for me. I was impressed by how fast my order came in and the product was of good quality.
Maya was very professional in helping me open an account, however I had to end our chat abruptly.
I will be contacting your chat line as soon as I can so that I can place my order... hoping to get Maya on the chat line!
Easier to travel to Mars than return items. Quality not as portrayed visually on their site. They want up to three photo's of the "Model" wearing the clothes that don not fit. But try and upload those photo's - not possible.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Dear customer, Thank you for your question. Our website has swimwear that allows you to choose different sizes for tops and bottoms. You can click on this link to view it, go to the product detail page, and choose the size you want. https://www.modlily.com/swimwear-suits.html We are online 24 * 7 hours, and emails and tickets are also replied within 24 hours, you can click this link to get more ways to contact us, https://www.modlily.com/contact-modlily-com-a7.html Best regards Modlily
Answer: You probably received same aweful material that I did but different color and design! My top was advertised as 95% cotton. Modlily LIED. I received a unbelievably ugly top in polyester. I wouldnt give it away to my worst enemy. I ordered through Paypal who has a new division solely dedicated to Modlily returns and complaints! Paypal will get my money back and I will be posting all over the interner to warn people of these chinese thieves!
Answer: This can't be a safe site if they are ripping people off I don't understand why they aren't brought up on felony charges
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.