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Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
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About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Reviews Summary

Modlily has a rating of 4.5 stars from 7,978 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
811
value
466
shipping
476
returns
382
quality
447
This company responds to reviews on average within 5 days
New York
1 review
6 helpful votes
Follow Gabby G.
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The pictures and display are BBM nothing of what you get! The product took a month to get here and was complete garbage. I feel lime i bout the lowest of the low sweatshop dress ever. Nothing like it is described and looks.

Date of experience: March 29, 2016
Japan
1 review
0 helpful votes
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Love it
July 25, 2016

I love this dress. It arrived today. I immediately pulled it out and tried it on. I purchased the X LG after reading the reviews. -Soft and very comfortable. The length is perfect! The material is thicker than t-shirt material. It is a great value for the money. I am going to purchase another one in a different color. Very cute! I highly recommend it.

Date of experience: June 23, 2016
Missouri
1 review
0 helpful votes
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Long wait
April 23, 2023

When items arrive I am generally happy with them. But sometimes it takes
Two - three months to receive shipments. I don't know why it takes so long. Sometimes I
Receive an item I ordered only days ago, but way longer for other items.

Date of experience: March 24, 2023
South Dakota
1 review
0 helpful votes
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Modily swimsuit
April 12, 2023

My swimsuit is as pretty as it looked in the ad. I'm sure it will fit but due to a shoulder injury, haven't been able to try it on. I look forward to wearing it in the pool when I start physical therapy.

Date of experience: April 12, 2023
Texas
1 review
31 helpful votes
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I ordered a bathing suit which did not fit me, I tried the bottoms on for a few seconds enough to realize it doesnt fit, then I immediately put it back in the bag and returned the suit. They marked it as good condition, which is not right, it was brand new never wore it. Also didnt get a full refund they kept shipping and handling charges, so they make money, whether you are satisfied with the item or not. Crooks! They lost my business.

Date of experience: July 29, 2020
Canada
1 review
0 helpful votes
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Love the tops
November 12, 2021

Love 2 of the 3 tops I ordered. They are all the same size but one was a little too tight. Took a little longer than I expected, but believe that was due to customs. All in all service and product was good.

Date of experience: November 12, 2021
New York
1 review
0 helpful votes
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Amazing
August 17, 2017

I was amazed from the first time I saw that dress, which was the fourth item I bought at Modlily. The delivery was very friendly. It took less than a month, so I didn't have to wait so much. It fits very well, as I hoped! Modlily offers a very good service, so keep buying there.

Date of experience: August 17, 2017
GB
1 review
1 helpful vote
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I was dubious about shopping with this site, but I loved the swimsuit so much I decided to risk it. It was exactly as pictured, fits well and looks great. I love it, and it was so different to what I can find in the shops! Only downside, it did take nearly 3 weeks to arrive.

Date of experience: June 15, 2017
Washington
1 review
0 helpful votes
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Ordered: 11/18; Put in delivery system: 12/17; arrived 1/6.
Tried to use the "communication" page and it never worked in numerous attempts. Liked the product when it arrived but reluctant to use you company again.

Date of experience: January 11, 2023
California
1 review
0 helpful votes
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Way too small
April 5, 2017

I ordered the blouse in Large. It is so small that I think it is smaller than a medium. I can't even get it over my head. The fabric is very thin, would need a camisole under it. The print is pretty, but that doesn't matter since I can't wear it. The blouse was shipped from China.

Date of experience: April 5, 2017
AE
1 review
0 helpful votes
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Amazing experience so far!
May 19, 2022

So far I have ordered a few items... they have been easy to order, arrived in an efficient time, the sizes are perfect fits for the size selected, the quality of clothes are great, the price of items is really good and there are so many options and great styles to choose from. It has been a great experience so far and I am happy to say I will order more and more in the future... thank you!

Date of experience: May 19, 2022
New York
1 review
0 helpful votes
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Summer shop
June 5, 2024

Very happy with first order of swim suits and summer dress. Just placed my second order for tops and other colors for summer dresses. Very comfortable and fits to size.

Date of experience: June 5, 2024
Japan
1 review
0 helpful votes
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Wow!
July 13, 2017

O-M-G! I love, love this shirt! This is my favorite color green. It's like a Kelly green! Top is so flirty and sexy! I ordered the medium... I'm a size 4-6 and wear a 36D bra if that helps with sizing. I can't wait to wear this on my cruise! Order one from Modlily and you won't regret it!

Date of experience: July 13, 2017
Florida
1 review
1 helpful vote
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Ordered a bathing suit 2 times bigger than I normally wear. I have a big bust so I thought I was being safe. WRONG! I don't think even if I would have gone up 5sizes it would have fit. If you are not shaped like a little boy there clothes won't fit. I was going to return it and then found out how much it would cost to send it back to China... I would lose money and They would get to resell the item. So lesson learned. I'll stick with Amazon. They stand behind what they sell and don't charge you to return a product. One other little note... they say free shipping, however, if you look at the shipping label and see what they put for value of the merchandise it is half of what I paid so I guess I paid for the "free shipping". Never again!

Date of experience: August 1, 2017
Sofia M. Modlily Rep
over a year old

Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.

North Carolina
1 review
0 helpful votes
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Sunshine is a pleasure to work with.
August 2, 2022

I had ordered 3 tops back n June and could not find my order in my files and since I had not received them, I thought something had happened in cyberspace! Sunshine found the order and told me I should see my tops in a couple of days. They arrived yesterday. I haven't opened them yet because I am sick with a kidney stone.

Date of experience: August 2, 2022
Canada
1 review
0 helpful votes
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Satisfied customer
May 16, 2022

I bought several tops, a bathing suit, pull on shorts, dress and bottoms 4 different orders and i was very pleased with the quality and the fit. I also chatted with staff and found them to be very professional and helpful with answering my questions.

Date of experience: May 16, 2022
Colorado
2 reviews
1 helpful vote
Follow Dalen S.
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Do not order anything from Modlily.com They sent me all the wrong sizes and when I asked for an exchange/return/refund they told me to sell them online. They refuse to give me a refund/exhange/return. Customer service is terrible and they flat out told me that the customer should have to pay the return shipping and restocking fee, even if the company made the mistake of sending out the wrong color, size, or item.

Now, they're telling me I can return the item but they still refuse to pay return shipping (to China) and I will only get 60% back what I paid due to a restocking fee. How do you expect the customer to pay for your mistakes? Awful company and terrible business practices.

Date of experience: May 12, 2016
Sofia M. Modlily Rep
over a year old

Hi Dalen,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,

Canada
1 review
0 helpful votes
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Great service
March 14, 2023

After completing my order I decided to change the size on one of the items I sent a message the next day and they changed it for me. I was impressed by how fast my order came in and the product was of good quality.

Date of experience: March 14, 2023
Virginia
1 review
0 helpful votes
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Professional
August 24, 2022

Maya was very professional in helping me open an account, however I had to end our chat abruptly.
I will be contacting your chat line as soon as I can so that I can place my order... hoping to get Maya on the chat line!

Date of experience: August 24, 2022
GB
1 review
1 helpful vote
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Just DO NOT go there!
March 16, 2017

Easier to travel to Mars than return items. Quality not as portrayed visually on their site. They want up to three photo's of the "Model" wearing the clothes that don not fit. But try and upload those photo's - not possible.

Date of experience: March 16, 2017