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Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
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About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Reviews Summary

Modlily has a rating of 4.5 stars from 7,978 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
811
value
466
shipping
476
returns
382
quality
447
This company responds to reviews on average within 5 days
Michigan
1 review
6 helpful votes
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What a disappointment
January 5, 2017

Don't bother thinking you are getting great clothes for a great price. You aren't and you won't. I paid extra shipping costs in order to get my items before I left for a trip. Didn't happen. And when I finally got the order, not a single thing fit. Apparently their sizing chart isn't compatible with normal US sizes. At this point I am attempting to return my order and I am not expecting a good experience. I should have heeded all of the negative comments on the internet and Facebook.

Date of experience: January 5, 2017
New Jersey
1 review
14 helpful votes
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AWFUL
June 2, 2020

It took over a month for my order to get to me. Customer service number is non-existent and when you write an email they answer only a week later. Quality of the t shirts are ordered are just awful, I think you can honestly get better at a dollar store, definitely was not worth $50. On top of everything, one of the shirts I ordered was not the one I got. I did not want to waste my time with the returns. Do not buy here, run run run!

Date of experience: June 2, 2020
New Jersey
1 review
0 helpful votes
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Worth the wait
May 17, 2022

Ordered 5 tops in early April. Waited and waited for delivery. Company responded every time and gave an honest explanation. Finally received order about a month and half after ordering. Everything was a perfect and just as lovely as advertised.

Date of experience: May 17, 2022
Illinois
2 reviews
4 helpful votes
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Unethical Company
January 4, 2017

Sizes are inaccurate and workmanship is poor. Pictures are deceiving. Company gives you the run around. You pay return shipping to China AND they charge 40% to recover their shipping. This, you get only 69% (theoretically). NEVER buy from them.

Date of experience: January 4, 2017
Kansas
1 review
0 helpful votes
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The clothes I received were beautiful but I would have to be 7 foot tall to wear them. The shirts went down to my knees. Not sure why they are made like this. Other than that, The clothes looked great.

Date of experience: February 22, 2022
California
2 reviews
0 helpful votes
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Reliable service
June 16, 2017

I'm busy working full time and raising kids- so I don't have time to shop. I buy most of my clothes here.The discounts are great, clothing is of high quality and offers selection and if it doesn't fit, returns aren't a problem.

Date of experience: June 15, 2017
GB
1 review
0 helpful votes
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Holiday Shopping
March 23, 2023

I don't usually purchase on line but the 2 tops l liked were pretty so l took a chance.
I couldn't be more happier the quality is excellent, and look exactly as advertised l ordered XL but should of come down a size arrived quickly too.

Date of experience: March 23, 2023
Rhode Island
1 review
0 helpful votes
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Modlily.com has so many amazing deals.The dress I purchased is exactly what I thought it would be. Super nice fabric and feels comfortable. I followed the sizing chart and am very pleased with the product. Packing, return process and track process is also good. I love shopping with them!

Date of experience: July 5, 2017
Pennsylvania
2 reviews
1 helpful vote
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Late Delivery of My Items
April 11, 2023

The rep was very nice and reassuring that I would soon be receiving my items, however, they are late and I don't even know where in the world they are, because the tracking info does not state this fact. This is discouraging myself from purchasing further items from Modlily.

Date of experience: April 11, 2023
Colorado
1 review
0 helpful votes
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Great Experience!
February 24, 2023

I ordered 2 size L swimsuits from Modlily in mid February. I've ordered from this company with success many times in the past. They always deliver quality products on time. This time was no exception. My swimsuits were delivered in 10 days. They fit perfectly, and I love them.

Date of experience: February 24, 2023
New York
1 review
0 helpful votes
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Beautiful dresses
September 30, 2021

Yes, I have received my order, and the dresses are as expected they are beautiful and my wife is very happy. But the shipping time was a horrible, I just hope that next time it's much better. Thanks, for everything..

Date of experience: September 30, 2021
California
2 reviews
9 helpful votes
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Big mix up, resolved
August 21, 2022

I purchased a XXL Bathing suit top in June 2022. It was way too big. So I returned it in June. The CS rep helped with the label, and said there would be no charge. I mistook it for meaning no charge for an exchange for a size Large as well.
I finally contacted Modlily in August by e mail, regarding my exchange. "May" answered each correspondence within 24hours. I greatly appreciated her diligence to get this issue resolved. I received my bathing suit top yesterday. I really like it.

Date of experience: August 21, 2022
Canada
1 review
0 helpful votes
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Pleasantly surprised!
May 31, 2023

I was very apprehensive to place my order. But I thought it was coming from China. I thought to myself. Oh God here we go another skill. But I received my bathing suit in less than two weeks from order and they were exactly as described. The quality of them for the price is outstanding I would recommend buying from them.

Date of experience: May 31, 2023
Michigan
1 review
3 helpful votes
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Surprisingly delightful
February 17, 2023

For an old gal who likes to go for a swim, I'm happy to report that the feminine bathing suits that cover my middle are a delight. Haven't tried them in the water yet. I wear a black sports bra underneath for more support and it goes well with the suits I purchased. Especially like the spandex shorts (the longer ones that go down the thigh) which will be great for cycling. Delivery was quick.

Date of experience: February 17, 2023
Illinois
1 review
0 helpful votes
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Great shirt
May 29, 2024

When I was shopping you did not offer the brown and black shirt with the ring on the chest part.
While it looked OK i really did not like it because it looked like FLAMES. Luckily I gave it to someone who happened to like FLAMES. I then ordered the brown and black shirt.

Date of experience: May 29, 2024
Pennsylvania
1 review
0 helpful votes
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Argh!
May 1, 2017

Ordered a swim suit on April 1,2017 to take on my cruise on April 17. Never knew it was coming from china. Thought 2 weeks time was enough to get it before my trip. Just got back today, May 1, and still no suit, although I did receive email saying it was in Shanghai on the 14th and is now in USA as of 4/29. Are they for real? Curious to if and what I get, lol

Date of experience: May 1, 2017
Sofia M. Modlily Rep
over a year old

Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.

California
1 review
0 helpful votes
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I'm definitely going to continue shopping there!
August 27, 2016

Modlily.com is a great online clothes store. I've ordered many things so far and I've loved all of them. Customer service is great and the delivery has always been prompt and on time. The last item I purchased was a gorgeous floral dress for summer. The print on the fabric is stunning and the quality of the item is amazing considering the price I paid. I'm definitely going to continue shopping there!

Date of experience: July 26, 2016
Tennessee
4 reviews
6 helpful votes
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I ordered two tops 11/26 And I have not received them or had any communication from Modlily since I ordered them. My bank account shows the money for the tops has been taken out of my checking account. If I don't hear something soon, I will report this to both my bank and Facebook which is where I saw the add. Thank you

Date of experience: December 27, 2017
Sofia M. Modlily Rep
over a year old

Dear Carole A.
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.

Canada
1 review
2 helpful votes
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The company does not tell you that everything comes from China and takes 2 months to get here and the quality of the clothes is terrible... you get what you pay for... bought a bathing suit and it was ok received 2.5 months later... now just waiting on a dress and that will take 2 months I am sure. Beware of this company!

Date of experience: June 12, 2016
New York
1 review
0 helpful votes
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Beautiful Site
July 6, 2017

I get the majority of my clothes from Modlily. The clothing is cheap, cute, and fine quality. All the products I got were just what I ordered and just the right fit. Love to shop there, never had a problem with the site, great customer service.

Date of experience: July 6, 2017