Sitejabber Website Reviews and Complaints
business logo of Modlily

Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
Write a Review

About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
How would you rate Modlily?
grey star
grey star
grey star
grey star
grey star

Reviews Summary

Modlily has a rating of 4.5 stars from 7,963 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
811
value
466
shipping
476
returns
382
quality
447
This company responds to reviews on average within 5 days
Michigan
1 review
0 helpful votes
Follow Delphine P.
Unfollow Delphine P.
Send Message
Share Review
Report Review

I just started shopping on Modlily and am loving it. My daughter loved her new top and I enjoyed the price. I needed to return a bathing suit and they made it easy. Will be shopping here again very soon

Date of experience: July 19, 2017
Rebecca D.
Florida
1 review
0 helpful votes
Follow Rebecca D.
Unfollow Rebecca D.
Send Message
Share Review
Report Review

Product is carp.
April 11, 2017

I order a shirt XL. When I received it was so very poorly cut that there is no room for shoulders and arms. Very disappointed. Now, while preparing for breast surgery I have to jump through hoops to return it.

Date of experience: April 11, 2017
Michigan
1 review
3 helpful votes
Follow Annette P.
Unfollow Annette P.
Send Message
Share Review
Report Review

Buyer beware!
April 12, 2017

I placed my order over a month ago, they took payment 3/16/2017 still no tracking number and no reply to my Email as to when I can expect delivery. Very disappointed and would't recommend ModLily to anyone at this point.

Date of experience: April 12, 2017
China
1 review
0 helpful votes
Follow Lisa K.
Unfollow Lisa K.
Send Message
Share Review
Report Review

I have never had a bad experience with modlily. Shopping with them both online and in physical stores has always been positive. They can be a little expensive, but they sell good stuff and they frequently have some amazing sales!

Date of experience: April 18, 2017
1 review
0 helpful votes
Follow Masha Z.
Unfollow Masha Z.
Send Message
Share Review
Report Review

Exactly like the picture. I ordered large because it was said cut big. You coukd also get a cute little belt to go with it around the waist area if necessary. You could wear with tights and boots in the cold or simple sandals. Enjoy it!

Date of experience: September 5, 2017
Canada
1 review
0 helpful votes
Follow Doran X.
Unfollow Doran X.
Send Message
Share Review
Report Review

Great Quality & True to size.
March 1, 2023

Beautiful Quality but unfortunately I ordered a size larger (just in case) and it is too big. I am exchanging the product, I guess I will see how easy or difficult that will be soon.
Will do another review soon.

Date of experience: March 1, 2023
Michigan
1 review
6 helpful votes
Follow paula c.
Unfollow paula c.
Send Message
Share Review
Report Review

What a disappointment
January 5, 2017

Don't bother thinking you are getting great clothes for a great price. You aren't and you won't. I paid extra shipping costs in order to get my items before I left for a trip. Didn't happen. And when I finally got the order, not a single thing fit. Apparently their sizing chart isn't compatible with normal US sizes. At this point I am attempting to return my order and I am not expecting a good experience. I should have heeded all of the negative comments on the internet and Facebook.

Date of experience: January 5, 2017
New Jersey
1 review
14 helpful votes
Follow Volha S.
Unfollow Volha S.
Send Message
Share Review
Report Review

AWFUL
June 2, 2020

It took over a month for my order to get to me. Customer service number is non-existent and when you write an email they answer only a week later. Quality of the t shirts are ordered are just awful, I think you can honestly get better at a dollar store, definitely was not worth $50. On top of everything, one of the shirts I ordered was not the one I got. I did not want to waste my time with the returns. Do not buy here, run run run!

Date of experience: June 2, 2020
New Jersey
1 review
0 helpful votes
Follow Jean L.
Unfollow Jean L.
Send Message
Share Review
Report Review

Worth the wait
May 17, 2022

Ordered 5 tops in early April. Waited and waited for delivery. Company responded every time and gave an honest explanation. Finally received order about a month and half after ordering. Everything was a perfect and just as lovely as advertised.

Date of experience: May 17, 2022
Illinois
2 reviews
4 helpful votes
Follow Nicole A.
Unfollow Nicole A.
Send Message
Share Review
Report Review

Unethical Company
January 4, 2017

Sizes are inaccurate and workmanship is poor. Pictures are deceiving. Company gives you the run around. You pay return shipping to China AND they charge 40% to recover their shipping. This, you get only 69% (theoretically). NEVER buy from them.

Date of experience: January 4, 2017
Kansas
1 review
0 helpful votes
Follow Ann B.
Unfollow Ann B.
Send Message
Share Review
Report Review

The clothes I received were beautiful but I would have to be 7 foot tall to wear them. The shirts went down to my knees. Not sure why they are made like this. Other than that, The clothes looked great.

Date of experience: February 22, 2022
California
2 reviews
0 helpful votes
Follow NICOLE K.
Unfollow NICOLE K.
Send Message
Share Review
Report Review

Reliable service
June 16, 2017

I'm busy working full time and raising kids- so I don't have time to shop. I buy most of my clothes here.The discounts are great, clothing is of high quality and offers selection and if it doesn't fit, returns aren't a problem.

Date of experience: June 15, 2017
GB
1 review
0 helpful votes
Follow Pamela S.
Unfollow Pamela S.
Send Message
Share Review
Report Review

Holiday Shopping
March 23, 2023

I don't usually purchase on line but the 2 tops l liked were pretty so l took a chance.
I couldn't be more happier the quality is excellent, and look exactly as advertised l ordered XL but should of come down a size arrived quickly too.

Date of experience: March 23, 2023
Rhode Island
1 review
0 helpful votes
Follow Maximiliano T.
Unfollow Maximiliano T.
Send Message
Share Review
Report Review

Modlily.com has so many amazing deals.The dress I purchased is exactly what I thought it would be. Super nice fabric and feels comfortable. I followed the sizing chart and am very pleased with the product. Packing, return process and track process is also good. I love shopping with them!

Date of experience: July 5, 2017
Pennsylvania
2 reviews
1 helpful vote
Follow Kristie U.
Unfollow Kristie U.
Send Message
Share Review
Report Review

Late Delivery of My Items
April 11, 2023

The rep was very nice and reassuring that I would soon be receiving my items, however, they are late and I don't even know where in the world they are, because the tracking info does not state this fact. This is discouraging myself from purchasing further items from Modlily.

Date of experience: April 11, 2023
Colorado
1 review
0 helpful votes
Follow Clark D.
Unfollow Clark D.
Send Message
Share Review
Report Review

Great Experience!
February 24, 2023

I ordered 2 size L swimsuits from Modlily in mid February. I've ordered from this company with success many times in the past. They always deliver quality products on time. This time was no exception. My swimsuits were delivered in 10 days. They fit perfectly, and I love them.

Date of experience: February 24, 2023
New York
1 review
0 helpful votes
Follow Calderon T.
Unfollow Calderon T.
Send Message
Share Review
Report Review

Beautiful dresses
September 30, 2021

Yes, I have received my order, and the dresses are as expected they are beautiful and my wife is very happy. But the shipping time was a horrible, I just hope that next time it's much better. Thanks, for everything..

Date of experience: September 30, 2021
California
2 reviews
9 helpful votes
Follow Jeff A.
Unfollow Jeff A.
Send Message
Share Review
Report Review

Big mix up, resolved
August 21, 2022

I purchased a XXL Bathing suit top in June 2022. It was way too big. So I returned it in June. The CS rep helped with the label, and said there would be no charge. I mistook it for meaning no charge for an exchange for a size Large as well.
I finally contacted Modlily in August by e mail, regarding my exchange. "May" answered each correspondence within 24hours. I greatly appreciated her diligence to get this issue resolved. I received my bathing suit top yesterday. I really like it.

Date of experience: August 21, 2022
Canada
1 review
0 helpful votes
Follow C P.
Unfollow C P.
Send Message
Share Review
Report Review

Pleasantly surprised!
May 31, 2023

I was very apprehensive to place my order. But I thought it was coming from China. I thought to myself. Oh God here we go another skill. But I received my bathing suit in less than two weeks from order and they were exactly as described. The quality of them for the price is outstanding I would recommend buying from them.

Date of experience: May 31, 2023
Michigan
1 review
3 helpful votes
Follow Solak Z.
Unfollow Solak Z.
Send Message
Share Review
Report Review

Surprisingly delightful
February 17, 2023

For an old gal who likes to go for a swim, I'm happy to report that the feminine bathing suits that cover my middle are a delight. Haven't tried them in the water yet. I wear a black sports bra underneath for more support and it goes well with the suits I purchased. Especially like the spandex shorts (the longer ones that go down the thigh) which will be great for cycling. Delivery was quick.

Date of experience: February 17, 2023