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Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
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About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
How would you rate Modlily?
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Reviews Summary

Modlily has a rating of 4.5 stars from 7,971 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
811
value
466
shipping
476
returns
382
quality
447
This company responds to reviews on average within 5 days
Illinois
1 review
0 helpful votes
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Quite pleased
April 5, 2023

I was undecided about my choices in clothing that I had not worn before but I took a chance and am quite pleased with your products also the sizing was good

Date of experience: April 5, 2023
Minnesota
1 review
0 helpful votes
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Change I order
January 31, 2022

I accidentally ordered the wrong color of an item and immediately contacted customer service where I received an email from Sunshine telling me she corrected my order. I am so appreciative.

Date of experience: January 31, 2022
Canada
1 review
0 helpful votes
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My current order
April 6, 2023

My order is later than the dates given of when the order would have shipped. I've had no email, so I sent an email to modlily and it won't go through.

Date of experience: April 6, 2023
Kansas
1 review
0 helpful votes
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Order questions
July 13, 2022

Mae did a wonderful job explaining what was happening with my order even though I was very impatient due to not understanding the usps process. Order was received and fits perfectly.

Date of experience: July 13, 2022
Canada
1 review
0 helpful votes
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Great shopping
January 31, 2023

I enjoy shopping online and your clothes are very nice and so far my experience with what I have bought is great. Just wish they didn't take so long to ship

Date of experience: January 31, 2023
California
1 review
0 helpful votes
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Good price, good quality
January 31, 2023

I am very pleased with my bathing suit purchase.

I am adding more words because it's required by the website, but I don't like being forced to leave a longer message

Date of experience: January 31, 2023
Florida
1 review
0 helpful votes
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Wonderful clothes
June 21, 2024

I have been happy with every order!
Hopefully my out of stock items will be restocked soon. Thanks for your great service

Date of experience: June 21, 2024
GB
2 reviews
0 helpful votes
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Blue Dress and coat
April 16, 2024

This suit arrived quickly. The colour was as shown and the fit is true to size.
This looks lovely on and have received many compliments. The price was very reasonable too.

Date of experience: April 16, 2024
Canada
1 review
2 helpful votes
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I puchased two blouses from ModLilly and when i received them they were made very small, altho i ordered two sizes up - very very poor quality clothes - one blouse is ok but if you had to wash it - it would be no good anymore and the second blouse feels like plastic. I tried and tried and tried to return them and they give you the run around and then they tell you they will give you a partial refund on your account instead of returning the items. Well i do not want partial refund as i would never ever ever order from ModLil again! Buyer Beware! What do i do with two blouses that do not fit me? Very poor customer service - they say they will reply in one business day, however it has been four days trying to send these items back! I will tell my friends not to purchase from ModLil!

Date of experience: April 26, 2017
Pennsylvania
1 review
0 helpful votes
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Great customer service
May 11, 2022

My order was delayed like many others due to supply chain issues. Your customer service department kept me informed and immediately responded to my questions.

Date of experience: May 11, 2022
Montana
1 review
0 helpful votes
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Return
July 21, 2024

Returned a swim suite in exchange for another size. Process was great.

Date of experience: July 21, 2024
Australia
1 review
0 helpful votes
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Great service
March 20, 2022

There was a query regarding billing and delivery address, which was quickly resolved. I appreciate the thoroughness of the company by double checking with me.

Date of experience: March 20, 2022
Kentucky
1 review
0 helpful votes
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Suit fit and I'm big. Looked good felt comfy
June 20, 2024

I ordered I got confirmation email then I got email it shipped then it arrived as I was told. Happy with Modlily

Date of experience: June 20, 2024
Egypt
1 review
0 helpful votes
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Swim suits
August 21, 2024

Very good quality and is the same as pictured. Also, very timely delivery and product packaging.

Date of experience: August 21, 2024
Connecticut
1 review
2 helpful votes
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DO NOT buy from this company
October 28, 2021
Updated review

Edit: thanks to PayPal, I was able to receive a full refund.

I never received my $400+ order back in June. I had a lot of health issues and multiple deaths in my family, so I didn't get around to contacting ModLily or PayPal until now (September).

It turns out they somehow mixed up my order with another customer who lives in Georgia and they do not comprehend that they sent the order to the wrong person... Thank goodness I used PayPal - PayPal shows exactly the name and shipping address for the transaction.

ModLily is beyond incompetent. Their online chat is useless, the person who responds to the reviews on here couldn't even bother to respond to me when I privately messaged my order information. The online chat through their website gave me the name, phone number, and address of the individual they shipped my order in error to. I am afraid of who else's sensitive private information they may have shared. Each time I contact them, they are adamant that they shipped the order correctly and keep giving me this random person's information. They literally do not comprehend that the shipping details in my PayPal transaction and their information are completely different for the same order number. They asked to me to go there to get my package. How about you get your systems fixed and stop leaking customer's information out online.

Date of experience: September 28, 2021
Rotita R. Modlily Rep
over a year old

Dear customer,

Sorry for the inconvenience.
Can you tell us your order number?
We will check the status of the order.
Looking forward to your reply.
Best wishes
Modlily


Never received order
September 3, 2021
Previous review

I placed an order back in June and never received my order. I forgot about it until now. I went to their website to track the order and when I looked up the order number, it was sent to a completely different person, in a different state. I don't know how they can make a mistake like that, as the address is verified right with PayPal. Their customer service chat doesn't seem like it's a real person, so I have no idea if this will be resolved. When I showed them the PayPal receipt, they literally sent me back the name, address, and contact details of the person it was sent to. Definitely should not be giving customer details out...

Date of experience: September 3, 2021
New Jersey
1 review
9 helpful votes
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Unhappy
January 20, 2016

The clothes look good online but then when you get then theirs strange hanging from them the customer service ignore your emails & when there supposed to refund you & you tell them that you did not receive it they just start not writting you back is just a mess & I will not purchase anything else for them ever again & I wouldn't advise anyone else to either Thank you

Date of experience: January 20, 2016
Washington
1 review
0 helpful votes
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Swimsuits
April 14, 2024

The swimsuits fit a little big, but they worked. The top I got was too big for me, but I gave it to my granddaughter. Next time I will definitely order smaller. But, overall, I liked what I ordered.

Date of experience: April 14, 2024
North Carolina
2 reviews
13 helpful votes
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I wish that I had read reviews about modlily before purchasing. I knew that their prices were too good to be true. It took way too long to receive my items, which did not work out so I requested an exchange for two different items. To do this, I was required to provide the information for the items I wanted to exchange them for. I'm still confused as to why, since they obviously don't pay attention to this. When I received my "exchange", the items were the same originally purchased. I expressed my frustration between the length of time to receive my order, the lack of fulfillment in my exchange request, and determination not pay for the return due to their mess up. I also asked to speak with someone over the phone regarding the issue. Then I had no more responses from "customer service". I hate to have lost the money invested, but I may be better off finding something else to do with my order, than to pull my hair and eyes out trying to get the issue resolved. There's no resolution with these people, and it's such poor service.

Date of experience: June 28, 2019
Australia
1 review
0 helpful votes
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I had no problems receiving my purchase. I purchase a lot from Modlily and there clothes are beautiful, the only thing is they do take a long time to arrive. Otherwise I am completely satisfied.

Date of experience: September 12, 2023
California
1 review
0 helpful votes
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Third Purchase, another success
March 21, 2023

The ordering was easy, sizes true and arrived when promised. The bathing suits are high quality and will be perfect for our vacation. The clothes also fit well. I will continue to shop with Modlily.

Date of experience: March 21, 2023