About the Business
Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Modlily has a rating of 4.5 stars from 7,592 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.
The order took weeks to come in mail. The fit was awful. Material felt cheap. I have been trying to find a way to return for refund. You have to have an RA number to return. Can't find a phone number anywhere to call them. When I try to file a "ticket" on the web page for return no one ever replies. Horrible customer service. Never buy from this company again. Stick with shirt that doesn't fit!
These clothes are poorly made, horrible quality and take forever to arrive. Look NOTHING like the pictures. Stay away! The two dresses I received went from the mailbox to the garbage can. Not even good enough to donate to a thrift store.
I ordered a few different tops from this company. They definitely did not fit the way they looked on the models. One shirt was very cute and the others went to my knees. It took over a month to receive my order.
I have ordered here several times and have received my merchandise in a friendly and timely manner. There are huge range of products! Never had any issues - the few returns I have made over the years were all handled well and quickly.
I placed an order not realising that other items were in the box. Modlily recognised my error and were prompt in refunding my money and followed up I can highly recommend this company. Customer service is next to none. Thank You Modlily
This was my first experience shopping on Modlily and it was great... products are good quality, and the shipment arrived faster than I expected. I just need to pay closer attention to sizing details since not all size mediums are the same.
Took a long time to receive but worth the wait. Quality is great as well as the fit. You take a chance ordering a bathing suit online but I ordered last year and knew it would fit. Very happy w this company!
I ordered xxl. The suit was too big. Exchanged it for a large, which is what I normally wear. It is perfect. The exchange process was VERY smooth. Amazing customer service. I was careful to follow all instructions and paid $7 for return shipping. The price of the suit plus the $7 is still way less than buying the suit in a retail store. The suit is VERY well made. Good thick material. It was a great, easy experience start to finish.
I absolutely love your site and am hooked as you can tell by my number of orders and always items in my shopping cart. My first order my tops are quite large but I have already disposed of the bags they come in and you can see I went down a size and they are perfect. If I were to send back the too large ones for a size down am I penalized or what can we work out? I believe there were 4 of them. Thank you ModLily
Item purchase on April 18 though it would arrive now, item still not receive and tracking number show item went from China to Shanghai and stay there from April 24 until now. No movement of the shipping. Will never ever buy from this website again. Extremely horrible experience. I will defiantly tell all my friends and family member to stay away from this website.
Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Karen H.,
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.