About the Business
Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Modlily has a rating of 4.5 stars from 7,595 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.
I just received my second purchase from Modlily and again I'm really impressed. I had a coupon to use and I was able to buy a dress plus several shirts and a pair of pants. It was a great value. I'd never be able to find such cute stuff for such an affordable price in a normal retail store. Love it very much!
Like everyone else has said, this is a total scam. Unfortunately I did not read reviews before I ordered via PayPal a cute dress. My money was withdrawn immediately by them and 2 months later, never has showed up. I tried all the possible ways to get a hold of them or resolve this to no avail. Luckily I just lost $25, but think of the thousands of dollars they are scamming out of people every day.
And yet another awful online clothing company ending in "lily". You will wait forever for your item to arrive from China. The sizes are at least 2 sizes smaller than listed. I'm a medium and ordered a large, it wouldn't fit a child across the chest. I tried to return, but after trying to deal with these scam operators, I gave up and gave the top to Goodwill, although they probably won't be able to sell it to anyone of normal suze. The FTC needs to investigate these companies. In the meantime... Delete their emails and pop ups showing cute clothes, they are a fraud.
So I ordered a Jean jacket back in late October, hoping to wear it this fall... after waiting over a month to receive it (it shipped from China and now it's winter... too late for Jean jackets!) I finally get the jacket. And guess what... It reeks of moth balls (napthalate for you chemists or biochemists out there. A smelly and toxic substance!). I'm just not even sure how this company survives on their failed business model: great advertising, long waits, and sub standard clothing from the far reaches of the world. NO THANKS!
Dear Kimberly T.,
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
I have shopped from this site on many occasions and I love it. They give the tracking number and also give discounts on a regular basis. Excellent customer service as they respond on time. Quality products at a low price and fast shipping. Overall I really enjoy shopping at Modlily. I promise you that you will not regret it if you buy here.
Ordered and delivered in a very timely matter. Was skepticle about the bathing suits...i have had a double mastectomy with no reconstruction. Swim top will fit perfect once i remove the pads. Swim bottoms are comfy also!:
I ordered some items 2 month ago and still have not received them. Ithe seems everyone has the same tracking number. I think we should file a class action lawsuit against this company and inform the Better Business Bureau. If enough people complain, maybe we can put them out of business in the U.S. No one should have to go through so much, especially when they have received our money!
WARNING! I made a mistake and ordered 2 dresses and a jacket from Modlily (I found them advertising on Facebook). I placed the order a month ago. They charged my credit card and that's the last I've heard from them. I never received any of the items. I've tried to contact customer service, but they do not respond. Before you make a mistake like I did know that Modlily is part of a group of on-line scammers based in China. I've reported their page to Facebook as a scam, but I have not gotten any response from Facebook. It's a shame that Facebook still allows them to advertise.
I ordered 3 tops. They were cute but not th right fit or look for me. I emailed Midlily the day I got them. It says they will respond in 1 business day. It has been 6 days with no response. I only use 30 days to send it back. Suspicious after reading these reviews that Im out of luck.
Dear customers,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
Payment was taken from my account the day I placed my online order. It took over a month to receive my items. ALL of the items were completely incorrectly sized. For example, I ordered a Large (size 8 typically) and the items were more of an extra small or child sizes. Also, the quality is SOOO poor and look nothing like the images online. I firmly believe that this site is owned by the same owners of DressLily and are run out of China. You cannot reach a live person if needed. I am trying to get my money back and have reported them to the Better Business Bureau. Do NOT order.
Hi Carrie,
The delivery period depends on the shipping method you choose. If you choose flat rate shipping, it’s quite slow and generally 2-3 weeks of delivery. Standard shipping takes 1-2 weeks, and expedited shipping is as fast as 3 days delivery.
Please kindly note that the size of this item is based on Asian size and generally it runs small. And there is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or return. Please update your ticket and asking for return address.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customs,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards