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Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
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About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Reviews Summary

Modlily has a rating of 4.5 stars from 7,963 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
811
value
466
shipping
476
returns
382
quality
447
This company responds to reviews on average within 5 days
Australia
1 review
0 helpful votes
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Swimsuit purchase
September 13, 2024

Very happy with items received. Just as pretty as shown in graphics.

Date of experience: September 13, 2024
Illinois
1 review
7 helpful votes
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Return seem to have a glitch
December 1, 2023

I ordered 4 clothing items. One item was damaged during transport. Modlily graciously dealt with that return. I needed to return the other three items, as they did not fit or work for my occasion, but communication via my email as directed by Modlily did not address my return request, and looks like I'm not getting a refund.

Date of experience: November 6, 2023
New Jersey
1 review
0 helpful votes
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Swimsuits
August 12, 2024

The swimsuits were great. They fit exactly and the fabric was perfect.

Date of experience: August 12, 2024
California
1 review
7 helpful votes
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SCAM
December 30, 2016

Wish I had been smart enough to read the reviews before ordering! I ordered a sweater that I never received. The FB ad stated it would ship in 2 days! After sending emails requesting a full refund to my PayPal account and asking PayPal to help dispute, they sent me a tracking number for my package that had supposedly just shipped. I have been tracking this package for weeks and even though this company had requested a tracking number, the package had not yet shipped to the shipping company. Ten days later, it still hasn't left the company! My email from Modlily states the package has shipped and is on its way and the next sentence asks me to be patient because they have a lot of orders and my order will be processed as quickly as possible!
The "good" reviews on FB are posted from fake FB accounts - likely from this rip off company!

Date of experience: December 30, 2016
GB
1 review
0 helpful votes
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Super happy with my purchase.
August 20, 2016

I received my order about 2 weeks after I placed it and all of the clothes are great! I was worried after reading some of the reviews that they would send the wrong items, but that hasn't happened. The clothes look exactly as they do on the site, they're comfortable and flattering, and despite being such a low price they don't feel cheap at all. Super happy with my purchase..

Date of experience: July 19, 2016
GB
1 review
0 helpful votes
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First orders
February 1, 2022

This is the first time I have ordered with ModLily. I found it while searching online for new dresses.
The delivery was very good. Both dresses arrived about a week earlier than I expected so I can't fault that.
But the dress sizes are not good for me. I'm usually a 12 so I went for the 12-14. I think I'm in between their sizes unfortunately as an 8-10 would be too small but the 12-14 was a bit too big so I'm going to have to use safety pins to make it a bit smaller to fit me properly. I think a 10-12 would be perfect for me if that is something you could do I'd shop with you again.
The dresses are as advertised though and look good.

Date of experience: February 1, 2022
Kentucky
1 review
2 helpful votes
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First order
June 6, 2022

Everything went smoothly from beginning of my order to receiving it. Was given a delivery date and was pleasantly surprised when it arrived before the date. Quality was as expected. I will definitely shop again.

Date of experience: June 6, 2022
Texas
1 review
0 helpful votes
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Modlily is quite convenient to go shopping. Thank You So Much for the beautiful affordable stuffs, products are very good and beautiful! Im sure I'll recommend this brand to more and more friends. Love it!

Date of experience: June 26, 2017
Illinois
1 review
0 helpful votes
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Excellent
August 26, 2022

This is my first time ordering from Modlily. The customer service rep (via email) was very nice, thorough and resolved my issue was resolved within one business day. Great job! I will be ordering again!

Date of experience: August 26, 2022
Idaho
1 review
0 helpful votes
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The shop is Amazing
July 26, 2017

I had the most amazing experience at her in. The photos of items were very appealing; trust me, what you see, is what you get. The customer service is top-notch as once I placed an order, I received the shipment. My dresses were in good shape and were a perfect fit and taste. Such a delight! I recommend "she in" to anyone who needs to buy a nice something for themselves or a gift to someone; the website is a gift itself!

Date of experience: July 26, 2017
Kentucky
1 review
0 helpful votes
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So I was excited to order their stuff. Looks fantastic. Right? Over 3 months later I'm still waiting for my stuff and according to the sketchy postage link it hasn't moved in a month. Their only responses is we will expedite your purchase and the only way to get a refund is by returning it after you receive it. Originally it was posted to get here by Christmas.it's March. Do not order.

Date of experience: March 2, 2023
Illinois
2 reviews
12 helpful votes
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Horrible company. Customer service is the worst. They lied about expediting the shipping so I would receive it before the Holiday. They offered to refund the shipping cost one minute and then told me I had to refuse the package if it was ever delivered in order to get a refund. Considering I work I won't be home to refuse the shipment. Don't waste your money or time buying from this company!

Date of experience: December 23, 2020
California
1 review
1 helpful vote
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Slow shipping
February 13, 2023

My order of Dec 3rd was received in January. Not acceptable. The 3 items for Christmas wear were pretty, but material was not as expected. The company will no doubt delete this post as they deleted my facebook comment.

Date of experience: January 14, 2023
Pennsylvania
1 review
3 helpful votes
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Summer apparel
July 8, 2022

After ordering I discovered clothing going to wrong address. Did an online chat with your employee and was promised that the address would be changed or order cancelled. Unfortunately this did not happen. The day of delivery I was able to convince the post office to intercept the package and deliver to my correct address. So I did get the merchandise in a timely manner but Definately stressful. I also love all the clothing.

Date of experience: July 8, 2022
Germany
1 review
0 helpful votes
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Perfect customer service / contact person: May
August 10, 2022

My package didn't arrive and not only did May make sure that it was resent, she followed up many times to keep me informed and make sure I got the package the second time. Extraordinary customer service. Thank you!

Date of experience: August 10, 2022
Kentucky
1 review
0 helpful votes
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Wonderful Site
June 29, 2017

I adore this clothes. It was made for women with real love. Always provide great customer services and responds quickly to your online questions. I recommend it to all my friends and usually give it as a birthday present.

Date of experience: June 29, 2017
Massachusetts
2 reviews
0 helpful votes
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Fabric feels fantastic on your body!
April 26, 2024

I wear tankinis and the only problem is which one to pick. So many to choose from and the designs and colors are great. I have one from last year and no stretching or fading. The new one is light yellow w/plumeria flowers and black bottoms. I'm going to order another one soon. I will have three for this summer!

Date of experience: April 26, 2024
GB
1 review
0 helpful votes
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Sizing is just awful, nowhere near what it should be. Trying to return items - they first ask you to give them as gifts to someone else or sell them on or donate to charity! If you refuse to do this then they offered me a 20% refund, so refused this, then they upped it to 40%. I told them I want a full refund so we'll see as I'm sending the parcel back today by courier...

Date of experience: December 19, 2016
Canada
1 review
0 helpful votes
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Very good service!
July 7, 2022

I had placed and order and most items were too large. I had to return them and was a little concerned doing this as it is a little cumbersome process. I did send it off and also had one exchange. I received frequent correspondence from the team at Modlily which made me feel better. I received my refund and the exchanged item in the mail about a week and a half after they received my returned parcel. I am very happy with the service!

Date of experience: July 7, 2022
California
2 reviews
1 helpful vote
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Very Happy!
September 26, 2017

I have purchased from Modlily a few time and love all the products, I get compliments every time I wear one. I did receive a top that didn't fit one time... they told me to go ahead and keep it and the sent the correct size, can't ask for better customer service than that. The only thing I don't like is how long the shipping is but coming from China means customs and they take forever!

Date of experience: September 26, 2017