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Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
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About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Reviews Summary

Modlily has a rating of 4.5 stars from 7,963 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
811
value
466
shipping
476
returns
382
quality
447
This company responds to reviews on average within 5 days
Florida
1 review
2 helpful votes
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Exchange
June 4, 2022

This is the worst company I have ever done business with. I have been trying to exchange a item for over 4 months now, Modlily received the item 3 months ago but still on May 7 I still do not have item and tracking they keep sending says it is in Jamaica NY. Believe me I would not recommend this company, they have no phone number so u can talk with anyone, all done with e mail or chat. Funny how they kept asking for more money for exchange and I kept sending more but they cannot get the item to me.

Date of experience: May 5, 2022
Ohio
1 review
1 helpful vote
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Rip off
September 25, 2022

They lie. Send your return and ask for refund they say you used their mailer so they minus 10 dollars off your refund. I sent them a copy of my paid receipt that I paid for mailing back! Did not get my full refund! Shady business! Won't see anymore of my money!

Date of experience: August 26, 2022
Ohio
1 review
0 helpful votes
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Excellent quality
August 21, 2024

Orders are quickly filled & fit well. The quality is very good & the shirts make the bathing suit flattering.

Date of experience: August 21, 2024
Texas
1 review
1 helpful vote
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Seems like I had the same problem as everyone else. I would give it a zero but one is the lowest. I ordered 2 swimming suits. Takes over a month to arrive. The color bleeds onto my other clothes and on the swimming suits too. I wanted to return and they offer 25% refund since it cost too much to send back to China. Are you kidding? I can't even wear those items and they offer 25%. I just cut my loss and donate them (never been worn). DO NOT ORDER FROM THIS SITE.

Date of experience: May 6, 2017
Sofia M. Modlily Rep
over a year old

Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

Georgia
2 reviews
0 helpful votes
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Great Service!
May 19, 2022

Unfortunately, I did not receive my order. I immediately notified everyone. It turns out that my payment account was hacked and had inserted a different delivery address. Modlily staff were wonderful! They worked with me each step and even replaced my order. It was not even their fault. What great service! I will always buy from them and recommend them to others. Their representative was fantastic!

Date of experience: May 19, 2022
Virginia
1 review
0 helpful votes
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Good Quality
September 14, 2024

I have nothing but excellent experience with these outfits I have purchased.

Date of experience: September 14, 2024
Canada
1 review
0 helpful votes
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Still waiting
March 12, 2023

Still waiting for an order to arrive. I have chatted with 2 different reps and they know my delivery has to be before a certain date. The date is getting close and it was ordered 20 days ago and still being processed. I think I might have to cancel the order. I'm also returning a few items from another order and hopefully that turns out ok.

Date of experience: February 10, 2023
Illinois
1 review
0 helpful votes
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Swimsuit
June 10, 2023

The swimsuit has a cross shaped pattern allowing the bottom of the breast to be exposed or fall out if not situated just perfectly. I bought 2 sizes to find the right fit. But, the deign prohibits a correct fit. The color and material is nice. May work better if the cross fabrics were stitched together in the breast area to ensure there are no mishaps.

Date of experience: May 11, 2023
New York
1 review
0 helpful votes
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Goid
September 14, 2024

So far so good looks good ad and love the way the pics look

Date of experience: September 14, 2024
Ohio
3 reviews
14 helpful votes
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Finally got refund
November 7, 2018

Sent back $115 worth of clothes after purchasing $285 worth. Went through PayPal for payment. After a whole lot of back and forth tickets and notes to Modlily they finally agreed to refund my $. Then it took 6 weeks before I finally got a check. The check was over $8 less than my $115 because everyone had to get a cut of the refund. I also paid $10.15 to mail the clothes back to Modlily and I did not realize PayPal would have refunded my return cost until it was past their 30 day refund period limit. Anyway for those wondering if Modlily actually does send a refund well I did get one but what a hassle! Some of the clothes were nice but not really worth all the trouble I went through. Just buy American!

Date of experience: November 7, 2018
Texas
2 reviews
0 helpful votes
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I get rave compliments
October 7, 2023

I have ordered from several companies and as a business woman I naturally want to look my best. I have gotten so many compliments on the items I've ordered from Midlothian. The materials might be a little different than I expected but all items were as shown. Be careful of the size you order. Most items run a little small. Fabrics generally do not stretch.
Overall very satisfied.

Date of experience: July 22, 2021
Arizona
1 review
0 helpful votes
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Loved my order!
July 25, 2017

I bought two coats; both are very comfortable and warm. Size fits perfectly, and they are true to the pictures. Loved everything, I'm already waiting for my next purchase to get here! Have ordered from them since, and will order from them again!

Date of experience: July 25, 2017
China
1 review
0 helpful votes
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The customer service is kind
August 19, 2016

The customer services of this website are so kind. They always answer my questions politely and patiently and their answers help me a lot especially in the aspects of size select. Because of the customer service, I have pleasant shopping experiences every time.

Date of experience: July 18, 2016
Canada
1 review
1 helpful vote
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Great shopping experience
June 3, 2023

I'm pleased to say that Modlily has been a good experience from start to finish. I was nervous to order at first but I have not had any problems with the site, with finding beautiful items, with ordering or shipping. Thank you Modlily!

Date of experience: June 3, 2023
South Dakota
1 review
0 helpful votes
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Beautiful
March 30, 2022

I've good luck when I'm looking for something different in clothing and there's a lot to chose from and the patterns are beautiful. I'd recommend this website and I'll be shopping again in the future.
Thank you and keep up the great work.

Date of experience: March 30, 2022
GB
1 review
0 helpful votes
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Stylish clothing
July 14, 2016

Nice website! Always provide beautiful and stylish clothing. I always view this site in my free time. Just in order to make sure if they updating any new style. Then I would definitely buy it. Reasonably priced for good quality and stylish clothing.

Date of experience: July 12, 2016
Nebraska
1 review
0 helpful votes
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Credit card issue
September 14, 2024

Had trouble checking out did not want to take credit card

Date of experience: September 14, 2024
Arkansas
1 review
0 helpful votes
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I purchased $150 worth of dresses. Every single one of them was that cheap nylon material. The pictures look like material you would find at Dillards or Macy's. The pictures do NOT represent the cheap quality. Just can't begin to explain my disappointment.

Date of experience: July 19, 2022
Arizona
1 review
0 helpful votes
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Happy shopper
January 18, 2024

Have heard from my girlfriend how happy she was with the fit of her new bathing* suit. Noticed other persons with these beautiful bathing suits at the pool questioned them where they found them. Finally decided to order one so happy with the fit. So happy to be able to buy a suit that has colour in it and looks so modern.

Date of experience: January 18, 2024
Texas
1 review
6 helpful votes
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Still waiting...
June 5, 2019

Ordered 4 dresses for a weekend event, which occurred last weekend! It's been 14 days since my order, and still nothing... I've tried to follow the shipping data but it keeps saying "In transit" with NO estimated delivery date. I've written 3 times to the company and all they say is that they are an international company and I need to be patient. They keep telling me to look at the tracking information online and I keep telling them I've done that many times there is no information on delivery there! It just says "In transit". It's already past the date when I needed these dresses so I don't even care when it comes, I just want to know when to expect it! Definitely a language barrier.

Date of experience: June 5, 2019