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Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
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About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
How would you rate Modlily?
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Reviews Summary

Modlily has a rating of 4.5 stars from 7,963 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
811
value
466
shipping
476
returns
382
quality
447
This company responds to reviews on average within 5 days
North Carolina
1 review
6 helpful votes
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All four of the items that I purchased was Low grade, poor quality clothing. I could have spent my money at a thrift store and got more items and better quality than what I got from them. It took 6 weeks for my items to arrive, as oppose to the 7-14 days. They did not have a return shipping label or any information in the bag nor did the package have a return address on it!

Date of experience: July 25, 2020
Oregon
1 review
1 helpful vote
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Extremely slow shipping
March 11, 2023

They shipped 4 items in 2 packages. After making my initial purchase, I didn't receive my first package until after an entire month. The second one arrived a couple weeks later. I had to end up returning for a smaller size and they expected me to pay for the return label. ($10) Now it says I won't receive the exchanged items again for another 30+ days! And they shipped in separate packages again and the other one says 60+ days. Never buying from them again.

Date of experience: February 9, 2023
Kansas
1 review
1 helpful vote
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Great Customer Service
December 15, 2021

I received my Christmas sweatshirts a week after my second order. They are so fun and exactly what I want. I was concerned because the email noted my order was complete. When I contacted customer service, they're replied and were able to get my first order delivered in a few days. I love my clothes. It is important to look at the size chart because a lot of the clothes run small but if you look at the number size instead of the S, M, L, you will get the correct size. Receiving the order does take a little longer but SO worth it! The clothes have a modern, new look, comfortable and flattering and much more affordable than other online shopping. And if you have any problems or questions, customer service is quick and thorough in their response. I highly recommend Modlily.

Date of experience: December 15, 2021
Canada
1 review
0 helpful votes
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Highly recommended!
July 11, 2017

I am extremely happy with my purchase. They have such great, stylish clothes for an affordable price. The size and color are the same as the ones in the description and the material has a very good quality. The shipping was faster than what I expected.

Date of experience: July 11, 2017
RU
1 review
0 helpful votes
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5 Stars
July 16, 2016

When the package sent to my hands, I think it is not mine, because it is too fast. Length, material, fabric and style are all 5 stars. This is a perfect shopping experience for me. The seller is really careful for all things. Will buy again!

Date of experience: July 16, 2016
Italy
1 review
0 helpful votes
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As the picture
July 15, 2016

Looks exactly as pictured. I will definitely recommend Modlily to you guys. The delivery is really fast and safe. I received my package in a week. I am so excited that I can wear the perfect dress on my daughter's engagement party. Happy purchase on Modlily!

Date of experience: July 14, 2016
South Carolina
1 review
0 helpful votes
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Great buy!
September 4, 2017

Fits beautifully! The material is soft, NOT cheap and very comfortable. I was afraid that it would be see through, but that was not the case. This dress is perfect because you can throw on some sandals and pull off the casual Sunday look or put some heels on and you have a classy, sleek look. I will definitely be getting more colors! Great buy!

Date of experience: September 4, 2017
Rhode Island
1 review
1 helpful vote
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I ordered two blouses. My email's inbox became flooded with ads, so I kept hitting unsubscribe, but the emails just keep coming. The blouses did not. I reached out to them and they said there was something with customs holding my order up. If it was 15 days late, they would refund me 50% and if it was 30 days late, they would refund me 100%. The blouses came 31 days late but suddenly they said they were only refunding me 50%. The blouses were poorly made so I'll probably wear them once and throw them out. They said they took me off their email list, but I am still getting 2-3 emails every day and hitting unsubscribe does nothing. So, if you want to buy cheap crap that takes way too long to arrive, order from Modlily, but otherwise, DO NOT ORDER from them!

Date of experience: July 24, 2020
New Jersey
1 review
0 helpful votes
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NEVER AGAIN
May 10, 2017

I took a chance and placed an order with this company. They billed my account, sent me a tracking number and the order was shipped to a different state. I submitted a ticket letting them know, and i have yet to receive any feedback from them. Either this is a bogus website who scams people or there customer service is horrible. Either one, NEVER AGAIN!

Date of experience: May 10, 2017
Sofia M. Modlily Rep
over a year old

Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.

Michigan
2 reviews
0 helpful votes
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Great customer service
July 12, 2022

Customer service is awesome. I had a return, it was handled quickly. My orders came in a timely manner. I ordered swim suits, they are beautiful. I get compliments wherever I go. The tops I got I wear every day as a regular top with shorts.

Date of experience: July 12, 2022
Texas
1 review
9 helpful votes
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Where is my order?
May 28, 2016

After reading reviews about not receiving orders I decided to
Check on mine. But when I log to my account
It tells me there is no orders. But they did take my money
The same day I put my credit card number.its only been five days
But I have a bad feeling about this already.

Date of experience: May 28, 2016
Washington
1 review
0 helpful votes
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Wow, Modlily!
July 13, 2017

Wow! What amazingly fast service from Modlily! The dress came on time, was just what I expected. They have great service, great prices, fast delivery, and the trendiest fashion. I will recommend them to any one who is looking for good quality products on low cost.

Date of experience: July 11, 2017
California
1 review
0 helpful votes
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Prompt refund
July 19, 2022

Placed an order for a bathing suit, but only after checkout learned that the probable delivery date was too late for my planned vacation with my granddaughter. I found the confirmation email and quickly found my way to the page to "cancel order."
Good customer service!

Date of experience: July 19, 2022
Canada
2 reviews
0 helpful votes
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Very satisfied
August 21, 2024

The bathing suit was delivered when they said it would be. The bathing is good quality. It also fit the way they said.

Date of experience: August 21, 2024
GB
1 review
9 helpful votes
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I ordered & paid for a t-shirt, which I assumed was sent from the USA. I received a Royal Mail card saying there was a 'Customs Fee to Pay' because it was coming from China. This included an £8.00 handling fee plus VAT £3.26 TOTAL £11.26 before my order could be delivered. I paid & informed Modlily asking for a reimbursement, but all they would agree to was half the amount as a 'Store Credit'. As any further orders would incur similar additional costs I will not be ordering from them again, so the store credit is useless.

Date of experience: June 10, 2020
Colleen U.
Canada
1 review
3 helpful votes
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Incomplete Order
March 6, 2018

I ordered 3 shirts and so far have only received 2 of them. I have not received an update on my remaining order and I can no longer track the delivery progress. I am very disappointed with this companys customer service and very concerned about getting a refund for the missing item.

Date of experience: March 6, 2018
Alabama
1 review
0 helpful votes
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I ordered my dress and receive it within the time stated. It was even better than I had hoped! The tailoring was perfect and looks wonderful on. I'm very happy with the purchase made Modlily. So many cute clothes, and I love everything about this. I would highly recommend them to anyone!

Date of experience: July 13, 2017
Minnesota
1 review
2 helpful votes
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Contact paypal if you used they to pay for items they will refund you $ in scam cases, also amazon has a safe shopper help also for fraud. I am working with both now. I would notify fb about the add there but do not know how to report scam to fb.

Date of experience: January 7, 2017
California
1 review
0 helpful votes
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Sunshine
August 5, 2022

Extremely helpful. Very prompt and friendly. The issue was i unintentionally bought the same item twice and wanted to return one of them. Not sure what else i can say to get to the 50 word limit. But i hope you have many customer service people like Sunshine. Thank you very much.

Date of experience: August 5, 2022
North Carolina
1 review
0 helpful votes
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It takes entirely too long to get what was ordered and comes in multiple deliveries. Also they say easy returns but 1 of my bathing suits I didn't like and they said I could exchange or return it. It been a month and still waiting on the last bathing suit I ordered.

Date of experience: January 30, 2023