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Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
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About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Reviews Summary

Modlily has a rating of 4.5 stars from 7,978 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
811
value
466
shipping
476
returns
382
quality
447
This company responds to reviews on average within 5 days
Tennessee
1 review
0 helpful votes
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Hide that tummy!
September 10, 2022

I bought 3 bathing suits to go to the beach recently. I was not happy about my new "tire" around my waist. These bathing suits are so flattering. The colors are beautiful and I felt pretty at the beach. The quality is good as I have washed the suits several times.

Date of experience: September 10, 2022
Iowa
1 review
5 helpful votes
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Don't buy from them
July 28, 2018

I ordered swimwear from them. It came in timely fashion considereing coming from china. I had my doubts on ordering from a company overseas. I wish I would have searched further for and found all the negative reviews. The quality of the swimwear was only mediocre. The sizing is all wrong. I was able to contact them through their ticket system without too much difficulty but I have never dealt with the likes of their customer service. After reading all the reviews of all the problems customers have encounterd, I took an 80% refund of my $ and settled on a lesson hard learned. I now have 3 suits that are absolutely worthless to me. I don; t know what possessed me in the first place, I hate buying clothes online but this was the worst.

Date of experience: July 28, 2018
Germany
1 review
1 helpful vote
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Good Service
June 22, 2017

I am always satisfied with the service before making a purchase or after making a purchase. The online customer service staff respond to my question quickly and answer all my questions clearly, which is helpful for my shopping. Thank you for the great customer service.

Date of experience: June 22, 2017
Texas
1 review
1 helpful vote
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Perfect fit on 1st try
February 4, 2022

I had bought a 2 piece swimsuit a few yrs ago from here that I absolutely love. Unfortunately/fortunately I wore it soich I wore out the bottoms, lol. I was hoping to replace them, but the color is no longer available and all the available colors didnt match the solid top at all. I ended up with a new suit and it was the perfect fit in the 1st try, which has never happened to me before in my life and I'm thrilled

Date of experience: February 4, 2022
Georgia
4 reviews
0 helpful votes
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Gorgeous
October 21, 2021

Sweater is so pretty, great quality, fits perfectly! I'm 5'1 and weigh 124, ordered a small. I love Modlily, shoped with them over the years, they have sweaters and tops, you don't see in stores, which I love, I advise to order up one size, runs alittle small in their sweaters and tops! You won't be sorry ordering from Modlily!

Date of experience: October 21, 2021
Kentucky
1 review
0 helpful votes
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Returning a bathing suit
May 25, 2023

It has taken me two years to get this issue resolved. As soon as I received the bathing suit and realized it was the wrong size I returned and kept having to talk to someone and get a different ticket number. Finally it was resolved and I had to pay a extra 11.00 to finally get my bathing suit after two years.

Date of experience: April 25, 2023
Minnesota
1 review
0 helpful votes
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Great Jumpsuit
September 10, 2022

I bought this jumpsuit in Yellow, I got a 2xl because I'm tall, and it arrived today and its awesome! I LOVE IT!. I'm 5'11 and skeptical of jumpsuits b/c of my height, but as you can see its almost too long, but the rest fits well. I'd not want to go down a size or it might be too tight in the length.
I'm not sure how I'll be able to zip it on my own, but I'll figure it out.
I bought this for a cruise, and its really elegant looking. I always worry when buying online from sites like these b/c the clothes never arrive looking like they do online, but in this instance it looks exactly like it!
I didnt realize there was an arm hole in the sleeves, so make sure you put your arm through that when putting on.
So go ahead and buy it:-)
It did take about a month to get it after I ordered it, so keep that in mind.
Otherwise, very pleased.

+3
Date of experience: September 10, 2022
Canada
1 review
0 helpful votes
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I had ordered doubles by accident and the wrong I size. I was assisted on the returned and very quick deposit in my account. On ordering the correct size again I got assistance. I love my experience with Modlily and the product. I have ordered five tops and am very satisfied

Date of experience: January 10, 2022
Oklahoma
1 review
0 helpful votes
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ABSOLUTE
April 10, 2023

Absolutely honest and dependable company. I have ordered lots and it always arrives quickly and as described. I have also had a few returns/exchanges and they are very prompt and courteous to respond.

Date of experience: April 10, 2023
China
1 review
0 helpful votes
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The quality of the products is good
August 19, 2016

When I first see the prices of the products, I am worried about the quality of them. I am afraid that they were made of bad materials. I hesitated a long time before I finally decided to place an order. To my surprise, the clothes feel good. I will order more in this website.

Date of experience: July 18, 2016
GB
1 review
0 helpful votes
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Delighted with goods
May 9, 2022

I was upset at delay of delivering my goods but I was delighted with them when I got them. The quality, price & size were just right. I have bought again but hope there is no delay because they're for my holiday in June 8th

Date of experience: May 9, 2022
California
1 review
0 helpful votes
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There is no reason for me to not love it.
April 12, 2017

Modlily is a good fashion clothing website. I like this online store very much. The clothes are so pretty and the size is perfect. Good quality, excellent price. I will order more clothes in Modlily in the future.

Date of experience: April 12, 2017
New York
1 review
0 helpful votes
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Awesome finds
February 28, 2018

I was hesitant, but everything I purchased was just perfect. I will be ordering again for sure. I am so happy with everything I purchased. Way better than the department stores and such an amazing selection Very Happy

Date of experience: February 27, 2018
Japan
1 review
0 helpful votes
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5 stars
June 22, 2016

I am very pleased with the outfits I ordered from this company. My experience with them was extremely pleasant. I actually received my order the day before I expected it and I was pleasantly surprised with the quality of the outfits. Since the price was so good, I was concerned that the quality might not be real good but fortunately the quality is great! A Definite 5 stars in my experience.

Date of experience: June 22, 2016
Kentucky
2 reviews
0 helpful votes
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Excellent
June 19, 2017

Excellent customer service, there was a slight hiccup with their online ordering and I couldn't get my order placed. I called and they apologized profusely and gave me a discount off my order, which I had not expected. So I feel good about this Modlily.

Date of experience: June 16, 2017
Minnesota
1 review
0 helpful votes
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S L O W!
April 3, 2023

My first order arrived in 2 weeks - relatively slow, I thought. My second order still hasn't arrived after 4 weeks. I checked the order to be sure I had submitted it correctly. I had, but it had not yet been acknowledged. I clicked the "Where is my order" button and, after several days, it is still listed as being processed. I will be grateful to receive the items someday. Order #**************

Date of experience: March 4, 2023
New Jersey
4 reviews
0 helpful votes
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Very helpful and quick to attend to my needs
August 11, 2022

I thought Emilie did a great job! I really appreciated that she came on quickly and was able to find my order right away; showing me exactly what I ordered. I found two charges on my credit card and although she was not able to resolve or tell me why, she was still attentive and responsive. I appreciated that.

Date of experience: August 11, 2022
Canada
1 review
1 helpful vote
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My first order, one pantsuit and one dress. Material felt cheap and seam of bust wasn't right. Order was 104$, getting 86$ back but also had to pay to ship back 26$. So really, getting 60$ back. Cost me 44$ to try on two outfits.

Date of experience: January 5, 2023
California
1 review
0 helpful votes
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Great Lightweight dress
June 16, 2016

This dress is a slinky jersey material, that hugs your curves while being figure comfortable. The only note is that it is a bit thin, and because much of the dress is white, a slip may be required. I do not wear one, but I have to choose the color and lay of my undergarments very carefully when I wear this dres to be able to get away with not wearing a slip.

Date of experience: June 16, 2016
Tennessee
1 review
0 helpful votes
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Customer service was very good
May 30, 2022

I bought a swimsuit to take to Panama City and it was too small. I sent it back and ordered a larger size. My tracking showed it was shipped but just sat in one location for over a week and time for me to leave for vacation was fast approaching. I contacted customer service and explained that if I didn't get it on time I would be returning it. They contacted the shipping outlet and I received it the Friday before I left so I was very pleased.

Date of experience: May 30, 2022