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Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
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About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Reviews Summary

Modlily has a rating of 4.5 stars from 7,970 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
811
value
466
shipping
476
returns
382
quality
447
This company responds to reviews on average within 5 days
New Jersey
1 review
0 helpful votes
Follow Diana K.
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I absolutely love it! It is made very well and had nice detail. But it has a wonderful design that hides many trouble spots (bust, tummy, hips). On this dress it's really nice. Subtle but classy and just what I needed. Makes it look and feel sexy. Came nicely packaged and fits as expected.

Date of experience: September 19, 2017
Wisconsin
1 review
0 helpful votes
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I LOVE this dress.
September 19, 2017

I LOVE this dress. The material has a nice stretch to it, so it fits your curves nicely We were late to order so had to have shipped overnight. Item was delivered as promised, in ready to wear condition. Fit is perfect. Detail is fabulous, all the way around the dress. Very very authentic. Adorable! Highly recommend!

Date of experience: September 19, 2017
California
1 review
1 helpful vote
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Best quality in their products
July 21, 2016

I loved the pieces that I've bought on this website; the shipment for my country was really fast compared to other stores. There's so many options, so many products and the payment forms are great too.

Date of experience: July 20, 2016
Florida
1 review
6 helpful votes
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SCAM!
April 5, 2016

Dont order from this company... PERIOD... the service is terrible... sizes dont match your actual size... how do they not have a customer service telephone number? I wish i would have researched this company better before purchasing. There clothes on the website look great--but its a set up for the cheapest looking clothes you will ever see!

Date of experience: April 5, 2016
Sofia M. Modlily Rep
over a year old

Hi Tailor,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.

Please kindly note that the size of this item is based on Asian size and generally it runs small. And there is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.

In this way, if the size is not fit, you can return for exchange or return. Please update your ticket and asking for return address.

New York
1 review
2 helpful votes
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Great Fit
June 20, 2017

This is my first time to bought clothes on Modlily. I have been more than satisfied when I received the swimsuits. Fits perfectly.It is so comfortable and easy, I have never had such perfect fit before.

Date of experience: June 20, 2017
New Hampshire
1 review
0 helpful votes
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Great Service
June 6, 2022

After an original mess up regarding the order, I contacted Modlily directly. They took care of everything immediately and I received my order fast! They were wonderful to work with! I will definitely use them again!

Date of experience: June 6, 2022
Georgia
1 review
0 helpful votes
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Awesome customer service
March 30, 2022

The representative that handled my inquiry was extremely professional, responded quickly, and too care of my mistake when I ordered. I will definitely recommend Modlily to my friends! Thank you for providing such outstanding customer care!

Date of experience: March 30, 2022
Canada
1 review
0 helpful votes
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Happy Shopper
July 28, 2022

All bathing suits I've purchased have been great quality. I wish your return policy was better. Having to pay the return postage makes the return not worthwhile. Most online companies are offering free postage for returns.

Date of experience: July 28, 2022
Texas
1 review
13 helpful votes
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What a RIP-off, don't order
September 16, 2019

I ordered 6 shirts. They trickled in over a 4 week period. They were not near as nice as they appeared in the pictures. I tried them on and decided to return 3. They told me they were returned stained and were only refunding 50% of the cost. There were no stains or any issues with the items. It is clearly a scam, their way to make money. I am completely disappointed

Date of experience: September 16, 2019
Georgia
1 review
0 helpful votes
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Bathing suits
May 30, 2024

All my suits fit well and the quality is great! The colors are bright and vibrant! When one suit was out of stock they let me know right away and gave me a discount on another piece.

Date of experience: May 30, 2024
Georgia
2 reviews
0 helpful votes
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Great Service
February 9, 2022

I had thought my order was not on the way so, I contacted ModLily. They were very responsive and willing to assist. I actually got my product while I was inquiring.
I have never had any issues with my orders. I know transport has been slow at times for some companies. ALL is GOOD.

Date of experience: February 9, 2022
Alabama
1 review
0 helpful votes
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Easy Peazy
April 13, 2023

Modlily is easy to order from and sizes run true. They also keep you informed with tracking information on your purchases on a regular basis. The website is easily navigated and the delivery time very reasonable.

Date of experience: April 13, 2023
Louisiana
1 review
0 helpful votes
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Great Customer Service
March 12, 2022

I ordered bathing suits tops that ended up being too small. Originally I requested a refund, but changed my mind and requested an exchange. The representative was cordial in communicating and active swiftly to my request.

Date of experience: March 12, 2022
California
1 review
0 helpful votes
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Comfort and Style
August 24, 2022

So very happy with the tummy coverage swim suits I purchased! They are good quality! Well made! They arrived in the window of time promised. Great experience all around! I'd purchase more items in the future.

Date of experience: August 24, 2022
Wisconsin
6 reviews
0 helpful votes
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Great Company, Great Employees!
February 13, 2022

I bought 2 beautiful swimsuits that to my dismay were too small. I was so mad because they were awesome swim dresses. Needless to say, I had to return them. My return process went very well thanks to the caring customer service team. My money was refunded back to my credit card & everyone was so good about it. I would not hesitate to purchase again AFTER I lose some of this extra poundage!

Date of experience: February 13, 2022
Washington
1 review
2 helpful votes
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Cute items, but delivered late.
January 26, 2022

I ordered three items on Nov. 29, and I was told the delivery window. They did not meet that window. When I called to chat online, they were extremely unhelpful. Just kept repeating what I already knew: "It's in the way to your address.". The tracking information was both inaccurate and useless. Saying it was in Carson, CA for three weeks. They blamed the shipper, but they picked the shipper. So don't count on your items being delivered when Modlily says they will be. They offered ZERO compensation. Not impressed.

Date of experience: December 27, 2021
Virginia
1 review
0 helpful votes
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Great fit and selection
April 24, 2023

I am a plus size person and it's difficult to find bathing suits that provide coverage, are comfortable and somewhat flattering. I was able to find several options that worked for me.

My only negative comments would be it costs $9.99 to return something, which in my case I had one $10 item I wanted to return, so that didn't make sense. Also, the fact that it took my order several weeks to arrive.

Date of experience: April 24, 2023
China
1 review
0 helpful votes
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Best Customer Service Ever
May 10, 2017

Excellent service, wonderful selection with good discounts and most always fast shipping. They also have very informative reviews, and should you encounter a problem with shipping, any errors whatsoever, or return inquiries, no problem as they are handled by an incredibly fantastic customer service

Date of experience: May 10, 2017
Idaho
1 review
0 helpful votes
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The products are of good quality!
May 16, 2022

I've purchased many items from their site. They're of good quality. They fit according to their size guide which is always wonderful! I've worn them all several times and washed them in hot water and they are
Still holding up. The seams are sewn well and the items look beautiful, even after months of wear!
Since the items are coming out of China / Shanghai, they, as well as many other products have sometimes suffered delays due to shipping problems. They still do arrive and they're in great shape!

Date of experience: May 16, 2022
Texas
1 review
1 helpful vote
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Very bad experience can't actually talk to anyone, y'all have taken over 70 something out of my account and what I did sent crack only getting half back. I have only ordered a swimsuit (top and bottom). I will never order from y'all again

Date of experience: March 24, 2023