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Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
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About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
How would you rate Modlily?
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Reviews Summary

Modlily has a rating of 4.5 stars from 7,967 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
811
value
466
shipping
476
returns
382
quality
447
This company responds to reviews on average within 5 days
Texas
1 review
0 helpful votes
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Its good
June 23, 2017

Its good - filled with many offers you just won`t find anywhere else with the prices you cant find in any other store. But just care to do some review on the seller. Once in a while, I will check other websites and find they have better deals, but it is rare. Modlily is the way to go for getting consumer products for a fraction of the cost, and many clothes offer free shipping on their items.

Date of experience: June 23, 2017
Wisconsin
1 review
4 helpful votes
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Returns
August 17, 2020

I was trying to do a live chat as I had questions on my returns. The live chat only allowed can questions that came up so I could even ask a question I needed to ask. Then if you click on their questions that where predetermined they can canned answers. They was no live chat available. That is a bit frustrating and then I went online to get a phone number but no phone is available. What retail business doesn't have customer service support that you can call. I will not be placing another order. Amazon makes it so easy to shop online. I'm just going to continue shopping through them.

Date of experience: August 17, 2020
Texas
1 review
0 helpful votes
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I loved my purchase
July 10, 2017

Good quality products. The customer server is helpful, and very professional. They deliver your product on time. All items true to size, great quality and beautiful style and comfort. I am in love with my purchase and I want more.

Date of experience: July 9, 2017
France
1 review
0 helpful votes
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I'm extremely happy with the service of modlily.com. Really amazing product, GREAT customer service, fast delivery. They are friendly, understanding and always fix the issue. Just simply the best out there!

Date of experience: July 15, 2016
China
1 review
0 helpful votes
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Love it
May 1, 2017

I loved this. It runs small but awesome and unique for me. Looks exactly like the picture. This purchase is definitely a hit to everyone. It fits great on me. I would recommend my friends to buy more from modlily.com.

Date of experience: March 30, 2017
KR
1 review
0 helpful votes
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Save money in modlily
October 1, 2016

Their designs fits me perfectly. I've bought several items from their site and no complaints at all. Everything was nicely packaged and promptly shipped. Here's a tip: sign up from FB and get coupons on special occasion and save money.

Date of experience: August 30, 2016
Israel
1 review
0 helpful votes
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достойный
November 15, 2021

мне подходит, мне удобно, меня это устраивает, fast service, the goods arrive very quickly, there are no complaints, what you order is what you get, the things correspond to the photos provided on the site, it is very convenient for me, it really suits me, the cost of clothes at reasonable prices, I save a lot of time and do not go shopping, especially during the pandemic, I'm glad I found this site!

Date of experience: November 15, 2021
California
1 review
0 helpful votes
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Not great
June 30, 2023

Two of the three tops were okay. Definitely a get what you pay for site. The light denim tunic was very disappointing but not worth the trouble for returning it. Buy a few to check it out before going crazy.

Date of experience: May 31, 2023
Massachusetts
1 review
0 helpful votes
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Affordable cuteness...
September 4, 2017

Very lovely and form fitting but classy dress. Hits right below the knees. Definitely recommend for my curvy girls looking for a nice date dress~ The delivery is fast so I can wear it on my friend's party. So nice

Date of experience: September 4, 2017
New York
1 review
3 helpful votes
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HORRIBLE! Worst EVER!
January 22, 2017

Same as what everyone else says! Garbage... save your money! When I wanted to return the item, they told me I would have to pay all the return and shipping fees TO CHINA?!?!?! And it says Easy Returns on their website!? BULL! Garbage and it takes FOREVER to arrive! Not worth even a half off the price they charge! Junk, garbage, sweat shop clothes! Avoid these scammers!

Date of experience: January 22, 2017
New Jersey
1 review
0 helpful votes
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Very reliable
June 30, 2017

I have had many buying experiences on Modlily. Their prices and customer service have always been great. The best part of their are the customer comments on very product which helps in deciding whether to buy or not. Highly recommended!

Date of experience: June 30, 2017
Virginia
1 review
1 helpful vote
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Saddled with inferior clothing that costs more to return and poor customer service. They make a living by selling 1x and that's it. Oh, by inferior, if you like clothing made of shiny flag material, this place is for you.

Date of experience: June 5, 2022
Idaho
1 review
0 helpful votes
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Timely & beautiful
February 17, 2023

I was leery of ordering from ModLily, but am SO glad I did! Not only did I find the perfect wedding dress for me, it was delivered in a timely fashion and fits beautifully!
Will I order again? Most definitely!

Date of experience: February 17, 2023
Texas
1 review
0 helpful votes
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Cute swimsuit
June 14, 2024

I ordered this swimsuit for an upcoming trip to the beach. The colors are bright and vibrant and I'm happy to see the medium fits me well! It's to too snug or big!

Date of experience: June 14, 2024
Iowa
1 review
2 helpful votes
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Very disappointed!
September 13, 2017

Wish I had done more research before I ordered. I only ordered because the website made it sound like no hassle returns. I received everything I ordered but nothing fit right and contacted them immediately to process a return. Received an email back offering a 50% refund if I would just keep the product. In the same email it said that if I was not wanting to keep the items they would send me an RA number and the address to use for returning. I responded right away that I wanted a full refund. I have not heard anything since. There is no phone number to call or email to try to be in touch with them. I'm sure they will say I have waited too long. I have been trying weekly to get this resolved but I don't know how else to proceed!

Date of experience: September 13, 2017
Sofia M. Modlily Rep
over a year old

Dear Elise G.,
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.

Nevada
1 review
0 helpful votes
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Amazing sales
September 26, 2017

I am in love with Modlily.com! They always have amazing sales going on and adorable clothes for every occasion! All their clothes are cute, classy, and there is such a wide variety of options for every girls style. This is for sure the first place I go to do my shopping. At such amazing prices its truly hard to beat (even against all the name brands out there). I love sharing the site with all my friends. They ship fast and are by far my favorite site to shop!

Date of experience: September 26, 2017
California
1 review
0 helpful votes
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Just received my products. I had ordered jewelry. The quality of each and every product is very good. The designs are trendy and unique. The website also keeps updating stocks very often. My package took exactly 2 weeks to reach me, which is fast considering the shipment is from China. I am very satisfied and will definitely order again.

Date of experience: September 13, 2017
Canada
1 review
0 helpful votes
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Help with a refund due to out of stock items
March 30, 2022

The person that helped me responded to my message extremely quickly. They were polite friendly and very accommodating. I would never have a problem dealing with Mod Lily in the future. I enjoy their product and now I have had a chance first and dealing with their sales representative. Thank you so much for your help and kindness. Angela

Date of experience: March 30, 2022
California
1 review
0 helpful votes
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Product is just like shown on picture
August 6, 2016

It is a beautiful dress, perfect for summer. Just like shown on picture. Due to the low price I was expecting some kind of cheap material, but I got so surprised when I saw the good quality of this dress, It does not look cheap at all.

Date of experience: July 5, 2016
New York
1 review
0 helpful votes
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Flows nicely
August 25, 2017

I love this top... beautiful color and very nice material quality... flows nicely! For the price it is a must have. Dress it up or down with you whatever your color skirt, pants or jeans and jewelry, and shoes of course and you are set to go.

Date of experience: August 24, 2017