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Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
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About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Reviews Summary

Modlily has a rating of 4.5 stars from 7,963 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
811
value
466
shipping
476
returns
382
quality
447
This company responds to reviews on average within 5 days
Kansas
1 review
0 helpful votes
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Refund
September 20, 2022

Had a couple refunds and only one posted. Live chat has helped with the issue so we will see if it gets done. So far good help now if it just gets finished. Hopefully i can post a review in the near future that it was handled

Date of experience: September 20, 2022
Singapore
1 review
0 helpful votes
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Honest seller
July 14, 2016

Honest seller! Given the price I had pretty low expectations but I was pleasantly surprised at how flattering the product from this site. They really sell high quality items with reasonable price. It is really kind of the seller. Just make sure the size when you ordering. You can also ask the customer service for help if you are confused with the size chart.

Date of experience: July 13, 2016
Wisconsin
1 review
3 helpful votes
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I will never buy anything from this company again. I want to return 2 swimsuits that were made in China, very poorly in fact, and no matter which way I try to contact them i do not get a call back or an email to go through. I am starting to think it is a scam the way that I am getting nowhere. I have never experienced something like this before.

Date of experience: April 16, 2017
New York
1 review
0 helpful votes
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Highly qualitative product
September 26, 2017

After reading some reviews I got shocked! Why they posted negative feedback I just can't understand. I ordered a blue necklace for my younger sister and they sent more than I wanted. Price was so good and highly qualitative product. My sister is so happy by taking this Necklace. Thank you, Modlily for your great help. Definitely I will purchase more from you :)

Date of experience: September 26, 2017
Arizona
2 reviews
4 helpful votes
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Buying experiences
April 13, 2018

Although it has been difficult to get the right sizes for sum, I use their direction for measure and consider the reviews and material content.
I have some very beautiful pieces. I get compliments on the styles. I would love to see some if the sleeves not so tight on the cotton long sleeve tops. This us from a pleased American Buyer, Jules G.

Date of experience: April 13, 2018
Illinois
2 reviews
6 helpful votes
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Ordered middle of December. Just came today. The item stinks. After seeing reviews I doubt that trying to return it is worth the effort. It is a convoluted process. I'll just take the loss and chalk it up to a learning experience. But I can warn others to stay FAR away from this rip off joint.

Date of experience: January 3, 2017
Virginia
1 review
0 helpful votes
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Beautiful colors
March 3, 2023

Everything looked great until I started trying them on. One was cut to low for my taste. I can sew in a little lace and it will be fine. Two didn't fit just right but I may have to lose a little weight. One was perfect if you like very long sleeves. I can cuff them.

Date of experience: March 3, 2023
California
2 reviews
8 helpful votes
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I have had the worst customer experience with this company. I order 2 items and wanted to return them. I sent in for a return and I thought I was going to get a return label. Nothing has come. I can't find a phone number or even see my items on their website any longer to see what happened. It is very upsetting that there is not a real person to talk to and you just have to go through prompts. I have submitted 3 times a "ticket" and no answers back. Do not put yourself through this with this company. There are other companies to order from.

Date of experience: June 23, 2020
GB
0 reviews
1 helpful vote
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Santa top
January 19, 2022

Most disappointed with the whole garment, poorly made and description was incorrect. It stated 2 piece when it was only 1. I expected a tee shirt and a cardigan, especially for the £25 price. It was all sewn in one, not as nice as advertises at all. Then on complaining they only offered me £5, refund.

Date of experience: December 20, 2021
Ohio
1 review
0 helpful votes
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Happy customer!
March 15, 2022

I will definitely be using Modlily again!
They left me a message that my order may be a few days later than first expected but will try to make it on the original date.
I also had a question regarding a 10 % discount I forgot to apply. I received an answer in 12 hours. I was mistaken but they still gave me a credit on my account. Fast response! And I am satisfied.

Date of experience: March 15, 2022
Georgia
1 review
3 helpful votes
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I waited with great anticipation. The wait was not to long. I am sorely disappointed in the quality of my garment. The fabric has a soft silky feel, that's nice, however, it does not appear that it will hold up to washing(no matter, how gentle). I was also disappointed at the weight of the material, it is rather thin, see through and very flimsy. Perhaps the most annoying aspect is the length of the garment, it is billed as a maxi dress. The front barely falls below my knees, the back barely reaches mid-thigh. This garment was purchased for me by my husband at my request, now I don't even want to wear it. I doubt if I will make anymore purchases from mod-lily. I believe I can match this garment with boots to make it work. Oh, by the way, the color was the most disappointing aspect of all. I had already planned how to really make a statement with this garment paired with garments already in my possession. That won't be working out.

Date of experience: November 4, 2016
Canada
1 review
3 helpful votes
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Their clothes are poor quality, their communication is automated and incoherent and their return policy non-existent. You have to pay shipping and get only a small percentage back, if at all. I stopped trying to find out the return address (in China) or if the actually refund your credit card.

Date of experience: February 7, 2017
Tennessee
1 review
3 helpful votes
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SCAM
August 20, 2022

I ordered $64 dollars worth of clothes. I tracked the package going back and forth between 2 towns, tried to get post office to help, they could not track the package with the tracking number! Encouraged I contact company, they kept saying it was coming, then showed shipped back to them. They refused to refund my money! I never received the clothing or a refund. They continue to give me a run around sending me to department after deparment or saying I will hear back in a couple days. I realize my money is gone and happy it was not more! Shame on me for trusting an overseas company... don't make the same mistake as me!

Date of experience: July 21, 2022
California
1 review
0 helpful votes
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Love, love, love!
August 2, 2016

This dress is everything I hoped it would be! It's a classic beauty, that never goes out of style. It fits great, with some stretch. I'm 5'6,145 lbs and I ordered a large, it has a little wiggle room. A medium probably would've fit like a glove! Love the dress, would order again.

Date of experience: July 1, 2016
Missouri
1 review
0 helpful votes
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Beautiful well made
August 20, 2024

I ordered a size that was too big as I was not familiar with their sizing. Clothing was beautiful and well made. Customer service was great

Date of experience: August 20, 2024
New Jersey
1 review
4 helpful votes
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What A Scam!
April 12, 2017

Stay away from this online site at all costs! I ordered a swimsuit that I thought was a steal. I've been waiting over a month for this suit to ship out of China! I will never again order from this website no matter how much I like their swimsuits. It's also impossible to get in touch with this site for questions or tracking info. What a horrible, horrible experience that I don't want to experience ever again.

Date of experience: April 12, 2017
California
1 review
0 helpful votes
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Buyer Beware
May 24, 2021

Poor quality. Fabric feels like plastic. Shipping dates are arbitrary. They say they give refunds but they don't. They give a credit to their site so you can buy more cheap plastic stuff you will never wear. I guess it's not a scam because I did receive product. Let's just say "shady company".

Date of experience: May 24, 2021
Sofia M. Modlily Rep
over a year old

Hi,Maureen P.

Sorry for the inconvenience.
Can you please tell me your order number?
I will give you a solution.
Waiting for your reply.
Regrads
Modlily

Florida
1 review
2 helpful votes
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I ordered two swim suits from this company with the idea to send a size back that didn't fit. They are in China and basically told me it would cost me too much to return it. The quality is bad too and it takes almost a month to get your merchandise. Not good!

Date of experience: April 23, 2017
GB
1 review
0 helpful votes
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Swimwear
June 13, 2022

I ordered my normal size but had to return them for the next Size up. Unfortunately this was quite expensive due to where we live.
After a delay I have received my items and am very pleased with them.
The contact at customer service has been very helpful, always replying to my messages.

Date of experience: May 14, 2022
Florida
1 review
0 helpful votes
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Great Co
April 7, 2023

I have clothes in my basket that I haven't pushed thru yet because I'm moving and don't want them to go to the old address. I get emails from them reminding me not to forget my cart. I haven't, I'm just waiting a few weeks to make the move. I bought 2 suits at a time last year and they are still great, but they are so modestly priced, I can change my pool wear every year!

Date of experience: April 7, 2023