Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Modlily has a rating of 4.5 stars from 7,963 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.
Very happy with items received. Just as pretty as shown in graphics.
I ordered 4 clothing items. One item was damaged during transport. Modlily graciously dealt with that return. I needed to return the other three items, as they did not fit or work for my occasion, but communication via my email as directed by Modlily did not address my return request, and looks like I'm not getting a refund.
Wish I had been smart enough to read the reviews before ordering! I ordered a sweater that I never received. The FB ad stated it would ship in 2 days! After sending emails requesting a full refund to my PayPal account and asking PayPal to help dispute, they sent me a tracking number for my package that had supposedly just shipped. I have been tracking this package for weeks and even though this company had requested a tracking number, the package had not yet shipped to the shipping company. Ten days later, it still hasn't left the company! My email from Modlily states the package has shipped and is on its way and the next sentence asks me to be patient because they have a lot of orders and my order will be processed as quickly as possible!
The "good" reviews on FB are posted from fake FB accounts - likely from this rip off company!
I received my order about 2 weeks after I placed it and all of the clothes are great! I was worried after reading some of the reviews that they would send the wrong items, but that hasn't happened. The clothes look exactly as they do on the site, they're comfortable and flattering, and despite being such a low price they don't feel cheap at all. Super happy with my purchase..
This is the first time I have ordered with ModLily. I found it while searching online for new dresses.
The delivery was very good. Both dresses arrived about a week earlier than I expected so I can't fault that.
But the dress sizes are not good for me. I'm usually a 12 so I went for the 12-14. I think I'm in between their sizes unfortunately as an 8-10 would be too small but the 12-14 was a bit too big so I'm going to have to use safety pins to make it a bit smaller to fit me properly. I think a 10-12 would be perfect for me if that is something you could do I'd shop with you again.
The dresses are as advertised though and look good.
Everything went smoothly from beginning of my order to receiving it. Was given a delivery date and was pleasantly surprised when it arrived before the date. Quality was as expected. I will definitely shop again.
Modlily is quite convenient to go shopping. Thank You So Much for the beautiful affordable stuffs, products are very good and beautiful! Im sure I'll recommend this brand to more and more friends. Love it!
This is my first time ordering from Modlily. The customer service rep (via email) was very nice, thorough and resolved my issue was resolved within one business day. Great job! I will be ordering again!
I had the most amazing experience at her in. The photos of items were very appealing; trust me, what you see, is what you get. The customer service is top-notch as once I placed an order, I received the shipment. My dresses were in good shape and were a perfect fit and taste. Such a delight! I recommend "she in" to anyone who needs to buy a nice something for themselves or a gift to someone; the website is a gift itself!
So I was excited to order their stuff. Looks fantastic. Right? Over 3 months later I'm still waiting for my stuff and according to the sketchy postage link it hasn't moved in a month. Their only responses is we will expedite your purchase and the only way to get a refund is by returning it after you receive it. Originally it was posted to get here by Christmas.it's March. Do not order.
Horrible company. Customer service is the worst. They lied about expediting the shipping so I would receive it before the Holiday. They offered to refund the shipping cost one minute and then told me I had to refuse the package if it was ever delivered in order to get a refund. Considering I work I won't be home to refuse the shipment. Don't waste your money or time buying from this company!
My order of Dec 3rd was received in January. Not acceptable. The 3 items for Christmas wear were pretty, but material was not as expected. The company will no doubt delete this post as they deleted my facebook comment.
After ordering I discovered clothing going to wrong address. Did an online chat with your employee and was promised that the address would be changed or order cancelled. Unfortunately this did not happen. The day of delivery I was able to convince the post office to intercept the package and deliver to my correct address. So I did get the merchandise in a timely manner but Definately stressful. I also love all the clothing.
My package didn't arrive and not only did May make sure that it was resent, she followed up many times to keep me informed and make sure I got the package the second time. Extraordinary customer service. Thank you!
I adore this clothes. It was made for women with real love. Always provide great customer services and responds quickly to your online questions. I recommend it to all my friends and usually give it as a birthday present.
I wear tankinis and the only problem is which one to pick. So many to choose from and the designs and colors are great. I have one from last year and no stretching or fading. The new one is light yellow w/plumeria flowers and black bottoms. I'm going to order another one soon. I will have three for this summer!
Sizing is just awful, nowhere near what it should be. Trying to return items - they first ask you to give them as gifts to someone else or sell them on or donate to charity! If you refuse to do this then they offered me a 20% refund, so refused this, then they upped it to 40%. I told them I want a full refund so we'll see as I'm sending the parcel back today by courier...
I had placed and order and most items were too large. I had to return them and was a little concerned doing this as it is a little cumbersome process. I did send it off and also had one exchange. I received frequent correspondence from the team at Modlily which made me feel better. I received my refund and the exchanged item in the mail about a week and a half after they received my returned parcel. I am very happy with the service!
I have purchased from Modlily a few time and love all the products, I get compliments every time I wear one. I did receive a top that didn't fit one time... they told me to go ahead and keep it and the sent the correct size, can't ask for better customer service than that. The only thing I don't like is how long the shipping is but coming from China means customs and they take forever!
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Dear customer, Thank you for your question. Our website has swimwear that allows you to choose different sizes for tops and bottoms. You can click on this link to view it, go to the product detail page, and choose the size you want. https://www.modlily.com/swimwear-suits.html We are online 24 * 7 hours, and emails and tickets are also replied within 24 hours, you can click this link to get more ways to contact us, https://www.modlily.com/contact-modlily-com-a7.html Best regards Modlily
Answer: You probably received same aweful material that I did but different color and design! My top was advertised as 95% cotton. Modlily LIED. I received a unbelievably ugly top in polyester. I wouldnt give it away to my worst enemy. I ordered through Paypal who has a new division solely dedicated to Modlily returns and complaints! Paypal will get my money back and I will be posting all over the interner to warn people of these chinese thieves!
Answer: This can't be a safe site if they are ripping people off I don't understand why they aren't brought up on felony charges
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.