About the Business
Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Modlily has a rating of 4.5 stars from 7,961 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.
I always shop here! Modlily has the best and latest styles at amazing prices! There are so many options to choose from and it is so affordable! I can always find something I want on the site at a better price than anywhere else. It amazes me how great the quality is for the price I'm paying! Me and my friends love shopping here!
I read some nasty reviews about this company. I am really glad that not only did they resolve my problem... but they also understood the urgency of my order and helped me to some extent. I received my items in a timely matter and I loved each piece. The quality was great, especially for the price. I was very happy with the service I received. Sometimes it's best not to read reviews.
Thanks so much for your wonderful service. I received my order yesterday exactly the day your email said I would. They tops we're a wonderful fit, workmanship was super, I didn't realise it was coming from China and was a bit apprehensive when I found out, but I shouldn't have worried as in all my online clothing purchases, I have never had such wonderful workmanship, thanks to the people who sewed them. I will definitely be ordering from you again. I have handed your details on to friends who wanted to know where my tops came from. I have no hesitation in recommending your firm to prospective purchasers. Thanks once again.
Betty Baker NZ
I have ordered several bathing suits from Modlily.com and I must say, I haven't regretted it and plan to order more soon. Sizing is true to size and is made of great quality fabric that has held up wash after wash and also hasn't lost it's shape! My longest wait time for receiving my orders was 3weeks which is not bad coming from China.
Purchased a couple items for a gift. Didn't think I'd receive package as fast as I did. So when the gift was given for person to try on, 30 days were past.( by 3 days). Bottoms were a size too big ( a little. Hopefully we can wash in hot water and they'll shrink enough).
Was told since it past 30 days I couldn't do anything about it. Which I do understand, but most times they will work with a person.
Oh well. I have ordered again hopefully this will go good as it's for me so can try on asap. So we shall see.
The swimsuit fits wonderfully! I ordered according to the size chart, which was very accurate. I'm very pleased with the quality, and surprised at how quickly the order was shipped and received. The only thing I felt bad about was that the price was slashed by 50% just a few days after I had placed my order. I would definitely order from Modlily again.
Very bad return policy. From what I read on the website it would be an easy 30 day return but it's not that way at all. I tried to return something that didn't fit and according to their size chart it should have but I'm told it's very expensive to return anything so how about if they give me a 25% off my next item? Why would I want to order something again that might not fit and be out more money? I wouldn't order anything else or suggest this company to any of my friends or family.
I love shopping here. They have great quality, great prices, great products and different sizes of clothing for all types of people, their shipping speed is very good and excellent customer service team.
Very good, had to return as both dresses were too big, I'm still in the process of the return but all seems pretty smooth. Products came when they said they would packaged nicely, I would try again. If I had the right size I may feel differently, but I found the dresses lacked structure and the material a bit thin. However, for the price, pretty products!
Modlily is the what now I love for buying clothes online. It's became my first preference for online shopping. I just gave it a shot and it worked all fine. I had a doubt on a certain dress and just sent a message to the customer service. They came back very fast and answered all my questions politely. The payment process went perfect and the order placed successfully.
I placed an order but never received it. I contacted your company and after multiple exchanges, you graciously agreed to refund the purchase price. I really appreciated your customer service staff. Thank you!
I wrote a review on a swim suit that was so so because of the way it fit my body type. It's a swim suit I can use but it won't be my favourite. After posting the review Modlily sent me an email explaining that I could return the product no problem or receive a 20% refund and keep it. That is some great customer service!
Great Quality and beautiful patterns, very comfortable and easy on the skin. No problems with ordering and receiving my swimwear. I was a little confused with the exchange process but everything went through
If you are a very small Asian women, then these clothes may fit. If you live in China then you might be able to return. BUT, if you are from Europe or North America... save your money! Extremely small fitting, bad quality (a mean not even sewn properly). If you want to return they tell you no cuz the postage isn't worth it. You will be stuck with something that doesn't fit and looks like it was made in Grade 6 Home Economics Class. Beware! They are a poor quality China company but you don't find that out until they have your money.
I loved this bathing suit in the picture. I ordered an XL. When the suit came I was so excited. I tried it on and the bottoms fit great, top was too big. Bathing suit is useless to me. They want to charge me $ 9.99 to return it, giving me credit $15.00 to use toward a new suit. Then you wind up spending more than you originally spent. Such a ripoff. Don't order a swimsuit from them unless you are sure both pieces will fit.
0 stars!
Loved the blouse. True to size as I measured my waist instead of my chest. Very well made love the fabric it is made from. Will buy again.
The swimsuits I ordered were of super high quality and were exactly as shown in the photos. This was such a nice surprise. And the items were consistently true to size as well. When I had questions, the customer support people were very prompt and helpful. I did have to return a few items and the return process was very structured and easy to use. My refund came quickly also. I highly recommend shopping with Modlily.
I had ordered from modlily before and I've always had a great experience. However this time, my order was so messed up. I made 2 separate orders but only received one. The items shipped to me with a damaged "yellow" postal sticker that said package was received "in bad condition. " the items delivered were NOT what I ordered! They sent me 2 of the same swim dress which was only supposed to be 1! Then an item was missing and they sent me a dress I did NOT even order! Never received my other order This is so disappointing as I was looking forward to these clothes for my Spring Break Vaca
These must be Chinese sizing. The table said it would fit when I ordered but just to be sure I ordered 2 sizes bigger than what I normally wear. I can barely get it over my head, won't go over my shoulder. Too bad the dress is beautiful and I can't get a response on returning it.
I would not recommend purchasing from this site unless you want to pay more for shipping than what your order cost or be prepared to wait 6-8 weeks for your purchase! You will need to plan your wardrobe at least one season in advance to make use of your purchase in the season it was designed for!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customs,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards