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Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
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About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
How would you rate Modlily?
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Reviews Summary

Modlily has a rating of 4.5 stars from 7,958 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
811
value
466
shipping
476
returns
382
quality
447
This company responds to reviews on average within 5 days
Washington
1 review
0 helpful votes
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5+ Star review
March 25, 2023

I ordered several items not really trusting or sure of size but when I received items, they were not only sized well but were quality made. I did have one item a swim suit bottom that I ordered the wrong size and they quickly approved an exchange and it is on it's way back for the correct one. I will order again.

Date of experience: March 25, 2023
California
1 review
5 helpful votes
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I ordered a Christmas top on December 1,2018. The site did not indicate that shipment would take more than three weeks until the order was completed and my card was charged (immediately)
Be aware that the product is shipped from China.
I see that there are many negative reviews in regards to returns. I would not want to have to try this.
My top arrived on Christmas Eve. I was not able to use it for the holidays. However, I do intend on wearing it next year. It is an XL and is a bit small for that size. So order a size larger than what you normally get.
The length is great, the colors are bright and true to the ad. The fabric is 100% polyester, not a cotton blend as described in the ad.

Date of experience: January 5, 2019
GB
1 review
0 helpful votes
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Excellent value
November 30, 2021

Over this last year I have bought many items from modlily, my experience with the company has been excellent. The clothes I bought are a true fit. My most recent purchase of 2 dresses have not disappointed.

Date of experience: November 30, 2021
Pennsylvania
1 review
3 helpful votes
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I ordered from this site and never received any items that I ordered. The payments were taken out from my credit card but no merchandise. Filed a complaint through PayPal because that is what I used. Cannot get ahold of modlily in any way. Tried all ways. One day when I track item it looks like it's almost here then next day looks like it never shipped. Keeps saying it shipped but it's been 3 weeks and still not merchandise! I sure hope I get my money back! Very pissed off.

Date of experience: March 30, 2017
GB
1 review
5 helpful votes
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Rubbish
December 27, 2016

I agree with all the following reviews - wish I'd read them first. Garment looked great in the picture but after long delay, rubbish quality 'copy' received. Impossible to get in touch with anyone real at the company to complain. All attempts ignored. Message received saying "inbox turned off at source". I'm still getting daily e-mails from them showing great quality items, but wouldn't now touch them with a barge-pole. Isn't there some way of making a formal complaint about them?

Date of experience: December 27, 2016
California
2 reviews
0 helpful votes
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Crazy for ModLily
February 28, 2018

I started a new job in a professional setting and I have upgraded my wardrobe with ModLily. The clothes are made well and there is detailing that make them amazing. Best of all is they are comfortable.

Date of experience: February 27, 2018
Connecticut
3 reviews
11 helpful votes
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I placed an order for one tunic top to test out the company and process. The top arrived within two weeks and looks exactly like the photos. I normally wear a size 6 (US) so ordered a size Large, understanding that the sizing runs extremely small. The fit is perfect for me (as I am small-chested). The quality of the fabric is fine for casual wear, but at $24 ncluding shipping from China, that is as expected. Overall, I would order again, but one does need to understand that for these prices, we're not getting high-quality but rather trendy clothing at a very low price.

Date of experience: November 3, 2016
GB
1 review
2 helpful votes
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I am recommending modlily.com to everyone
July 22, 2016

I am super super happy with my dress. I was amazed by the AMAZING customer service and fast shipping! I am recommending modlily.com to everyone I know that is looking for great dresses! Thank you so much!

Date of experience: July 21, 2016
Australia
1 review
0 helpful votes
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Some problems with shipping but they resolved well.
December 22, 2021

I paid for express shipping to get purchase ahead of an event. I had a few weeks to spare but it still didn't arrive in time. They offered me a full refund following return. In the end our local courier caused problems with the return so we agreed I would keep the order and they refunded my express shipping. I'm glad I kept the purchase as the garment quality was better than I expected and I wouldn't have known. I will purchase again in future. Aside from my disappointment they were really genuine about a resolution. I was impressed.

Date of experience: December 22, 2021
Illinois
1 review
9 helpful votes
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It's a scam.
April 26, 2016

I ordered two swimsuits a month ago today and still haven't received them. I've submitted a ticket, but no response from them. I figure my money is just gone. DON'T order anything from them. Chinese scam artists.

Date of experience: April 26, 2016
Sofia M. Modlily Rep
over a year old

Hi Hallie,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
The delivery period depends on the shipping method you choose. If you choose flat rate shipping, it’s quite slow and generally 2-3 weeks of delivery. Standard shipping takes 1-2 weeks, and expedited shipping is as fast as 3 days delivery.
The ticket will be replied in 1-2 working days after you submitted.

GB
1 review
1 helpful vote
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There were several complications to overcome with our order for prom dresses. Several emails and lots of advice from the staff enabled the order to be processed. Today it has arrived and I am delighted with the end result. At all times we have been kept informed on the progress of the order. The delivery arrangements were superb. The end product quality is excellent. I will be recommending the company to others and will use again.

Date of experience: July 21, 2016
GB
1 review
14 helpful votes
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I needed to order a yellow item of clothing to wear at my Aunt's funeral as this was the colour requested. I came across a seemingly beautiful yellow midi skirt featured on the modlily website; however, when it arrived I was beyond disappointed. The material is vile- some kind of cheap cotton-polyester-spandex fusion crap. The colour is a weird kind of radioactive piss yellow. And I'm a short girl but this 'midi skirt' is ridiculously long. I ended up having to do a manic last-minute shop, to find something yellow to wear, stressing me out even more than I already was.
Anyone thinking of buying anything from modlily should be aware of the ludicrous false advertisement that they participate in.

Date of experience: September 15, 2016
Indiana
1 review
5 helpful votes
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Worried
April 7, 2016

Order went in on 3/24 hoping I could have my swim suit before my LA vacation on 4/14. After reading all of these and knowing it should have arrived by now I filed my complaint with Pay Pal today 4/7. They are giving them until the 16th to produce my order or I will have my money back. Almost hope they don't arrive now if it is really as bad as people say on here.

Date of experience: April 7, 2016
Sofia M. Modlily Rep
over a year old

Hi Buffy-Dianna,
First of all, sorry for any inconvenience that it may bring. We sent your order in the time frame we promised.
The delivery period depends on the shipping method you choose. If you choose flat rate shipping, it’s quite slow and generally 2-3 weeks of delivery. Standard shipping takes 1-2 weeks, and expedited shipping is as fast as 3 days delivery.

Pennsylvania
1 review
1 helpful vote
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Bad return policy
February 5, 2023

My husband purchased 6 shirts for my birthday well in advance to make sure he got them in time. I had purchased from Modlilly in the past but never had to return anything. So I was surprised when Modlilly would not let me return 2 of the 6 shirts that I didn't like. I would even exchange them but they keep responding "their orders say they can't accept any returns after 30 days". But they will refund 20% as a gesture.

Date of experience: January 5, 2023
France
1 review
1 helpful vote
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Surprisingly fitted
June 22, 2017

I have a mom body, I have not been able to find a swimsuits that is even remotely flattering on me. I have totally boycotted the pool and beach my husband has to do swim lessons with my daughter. This swimsuits from Modlily is amazing. I put it on and oh my goodness! I'm back in action I can't wait to go to the beach or pool! Best Buy ever! Love Modlily, it's an amazing site.

Date of experience: June 22, 2017
Texas
1 review
0 helpful votes
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The material is soft and not see-through though it was white. I liked that there were button 'covers' along the front. I felt it added a ladylike touch. The sleeves are also very feminine looking and have subtle petal layers instead of the standard single-layer puff sleeve. I liked the shirt alot! Will likely order another one soon.

Date of experience: August 16, 2017
New Zealand
1 review
0 helpful votes
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Excellent customer service
November 16, 2021

I can't say enough about the fantastic customer service I experienced on this site, not only the garments are of great quality for the price, but the customer service representatives are kind, patient, prompt, and very easy to deal with. They solved sizing issues with one of my purchases very effectively. Love purchasing on this site and will happily continue to do so. A++

Date of experience: November 16, 2021
Minnesota
1 review
0 helpful votes
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Awesome clothes great price
September 14, 2017

I always shop here! Modlily has the best and latest styles at amazing prices! There are so many options to choose from and it is so affordable! I can always find something I want on the site at a better price than anywhere else. It amazes me how great the quality is for the price I'm paying! Me and my friends love shopping here!

Date of experience: September 14, 2017
Oregon
1 review
0 helpful votes
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Happy customer
September 16, 2017

I read some nasty reviews about this company. I am really glad that not only did they resolve my problem... but they also understood the urgency of my order and helped me to some extent. I received my items in a timely matter and I loved each piece. The quality was great, especially for the price. I was very happy with the service I received. Sometimes it's best not to read reviews.

Date of experience: September 16, 2017
New Zealand
1 review
0 helpful votes
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Order for 5 tops
January 17, 2022

Thanks so much for your wonderful service. I received my order yesterday exactly the day your email said I would. They tops we're a wonderful fit, workmanship was super, I didn't realise it was coming from China and was a bit apprehensive when I found out, but I shouldn't have worried as in all my online clothing purchases, I have never had such wonderful workmanship, thanks to the people who sewed them. I will definitely be ordering from you again. I have handed your details on to friends who wanted to know where my tops came from. I have no hesitation in recommending your firm to prospective purchasers. Thanks once again.
Betty Baker NZ

Date of experience: January 17, 2022