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Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
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About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Reviews Summary

Modlily has a rating of 4.5 stars from 7,964 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
811
value
466
shipping
476
returns
382
quality
447
This company responds to reviews on average within 5 days
Illinois
1 review
0 helpful votes
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Great shirt
May 29, 2024

When I was shopping you did not offer the brown and black shirt with the ring on the chest part.
While it looked OK i really did not like it because it looked like FLAMES. Luckily I gave it to someone who happened to like FLAMES. I then ordered the brown and black shirt.

Date of experience: May 29, 2024
Pennsylvania
1 review
0 helpful votes
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Argh!
May 1, 2017

Ordered a swim suit on April 1,2017 to take on my cruise on April 17. Never knew it was coming from china. Thought 2 weeks time was enough to get it before my trip. Just got back today, May 1, and still no suit, although I did receive email saying it was in Shanghai on the 14th and is now in USA as of 4/29. Are they for real? Curious to if and what I get, lol

Date of experience: May 1, 2017
Sofia M. Modlily Rep
over a year old

Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.

California
1 review
0 helpful votes
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I'm definitely going to continue shopping there!
August 27, 2016

Modlily.com is a great online clothes store. I've ordered many things so far and I've loved all of them. Customer service is great and the delivery has always been prompt and on time. The last item I purchased was a gorgeous floral dress for summer. The print on the fabric is stunning and the quality of the item is amazing considering the price I paid. I'm definitely going to continue shopping there!

Date of experience: July 26, 2016
Tennessee
4 reviews
6 helpful votes
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I ordered two tops 11/26 And I have not received them or had any communication from Modlily since I ordered them. My bank account shows the money for the tops has been taken out of my checking account. If I don't hear something soon, I will report this to both my bank and Facebook which is where I saw the add. Thank you

Date of experience: December 27, 2017
Sofia M. Modlily Rep
over a year old

Dear Carole A.
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.

Canada
1 review
2 helpful votes
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The company does not tell you that everything comes from China and takes 2 months to get here and the quality of the clothes is terrible... you get what you pay for... bought a bathing suit and it was ok received 2.5 months later... now just waiting on a dress and that will take 2 months I am sure. Beware of this company!

Date of experience: June 12, 2016
New York
1 review
0 helpful votes
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Beautiful Site
July 6, 2017

I get the majority of my clothes from Modlily. The clothing is cheap, cute, and fine quality. All the products I got were just what I ordered and just the right fit. Love to shop there, never had a problem with the site, great customer service.

Date of experience: July 6, 2017
Washington
1 review
1 helpful vote
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It took nearly a month for the dress to arrive, and it was shocking. NOTHING like the picture. Size XL but actually like a size medium. I would not even pass it on to someone. Fabrics are ugly, wrong colors than shown. Flimsy.

Date of experience: March 28, 2017
Japan
1 review
0 helpful votes
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Good prices
May 15, 2017

Love this website. Always order from here, they deliver on time, the clothing is pretty cheap, the quality could be better but if you don't want to pay a lot, then this is the way to go, on top of that they have a huge selection.

Date of experience: April 13, 2017
Canada
1 review
6 helpful votes
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Ghastly - stay away
February 25, 2019

Awful quality and so far from the described items that they are laughable. Oh and so easy to log into your account to order and almost impossible to get in after that. I. e when you want to complain or get a refund. Emailing them does not help when trying to arrange for return and refund and it is impossible to work out what the company's return requirements are.

Date of experience: February 25, 2019
Alaska
1 review
0 helpful votes
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Pleasent shopping
June 19, 2017

Bought a dress on this site and received it after 3 weeks. The dress is true to the picture. And the website provides easy return policy.It also provides free shipping all over the world. Good customer service. I am happy with it. Cost-effective is very high.

Date of experience: June 16, 2017
Texas
1 review
0 helpful votes
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Fast delivery
June 26, 2017

I love ordering from Modlily, the delivery is really fast I usually get it within 5 days, 7 days max. I love ordering from their website when I cannot make it to the store. There are a lot of selections on line, only thing is you can't try them on so it's kind of like a blind buy but you can return the item(s) you don't like.

Date of experience: June 26, 2017
Georgia
2 reviews
2 helpful votes
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This company is a total scam. They might as well sent me a bag of rags. I had no idea this company is in China. Good luck if you need to return something. It cost more to return products than what to paid. I have been back and forth with PayPal over this. They have tried to be helpful but they say now the company wants me to return the items with proof of a tracking #. I could go on but the bottom line is PayPal is giving me a credit of all but 13$ of original cost and said to do whatever you want with the clothing. This is the first and last time I will ever order from a company that # one is in China and sells inexpensive clothing. Thank you PayPal.

Date of experience: February 21, 2017
Rhode Island
1 review
0 helpful votes
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Very Greatfull shopper.
December 8, 2017

To those that wrote reviews, I'm glad I researched and found your reviews, I were about to place an order for my Boo, but now I've decided to go elsewhere. Thanks for the heads up of the worthless service. Merry Christmas to all.

Date of experience: December 8, 2017
North Carolina
1 review
0 helpful votes
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Great Service
July 8, 2017

Customer service is amazing and you can easily ask questions and they will respond to your message the next day. Always good service, a lot of choices and good price I can afford. I love it because I can find somethings that are original for me.

Date of experience: July 7, 2017
Ohio
1 review
0 helpful votes
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Maybe
May 24, 2024

Right now I am only giving 3 star until I see how well the return/exchange process works. I don't have a problem with the quality so far (I have not laundered anything yet, so I don't know how well the clothing launders yet). But I did return (3) items for exchange, all in the original packaging and in the same condition as shipped to me and there is no update on the website. I received my order on May 10th and the warehouse received the return items on May 20th. I will change my rating when I see how well this exchange process works. At this time I am not real impressed.

Date of experience: May 24, 2024
Missouri
1 review
0 helpful votes
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Great products and easy website to use
June 14, 2024

I have ordered from Modlily several times and I was always pleased with the clothing I ordered. Items were exactly as described and the sizing was correct.

Date of experience: June 14, 2024
Pennsylvania
3 reviews
1 helpful vote
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Love the style choices.
December 28, 2017

Although the styles and colors are different from the usual choices, the delivery time is ridiculous! Almost a month from order date.
Sizing fits the lower end of the sizing chart (i. E., size M fits 8-10). Im more a straight 10 so 2 of my 4 items were too small.
Overall, for price & selection I was pleased. Hopefully the 2 items I kept will launder well so they arent a once & done, but I am a little worried.

Date of experience: December 27, 2017
Oklahoma
1 review
1 helpful vote
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I really like this dress. It's very cute and will be amazing for spring. The fabric is soft and light. Unfortunately, it is just way too tight around the bust area for me. I ordered a larger size than I usually wear to accommodate bc my boobs are huge, and it's really big around the bottom but so tight around the top that I can't move my arms back and forth in it. I would say to order with caution if youre a busty girl!

Date of experience: August 11, 2017
Florida
1 review
0 helpful votes
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Modlily
July 9, 2024

Modlily had one drawback. Addictive as product & prices can't be beat. Swimwear have several as a Floridian

Date of experience: July 9, 2024
GB
1 review
0 helpful votes
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I love my tops.
May 30, 2024

I ordered 4 tops for my 1st order and when they arrived I was greatly surprised as they were a perfect fit and good material. I will definitely be buying from Modlily again.

Date of experience: May 30, 2024