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Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
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About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Reviews Summary

Modlily has a rating of 4.5 stars from 7,980 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
811
value
466
shipping
476
returns
382
quality
447
This company responds to reviews on average within 5 days
Hawaii
1 review
2 helpful votes
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I ordered two swim dresses (L) based on their measurement guidelines. One fit one didn't. The smaller of the two was at least two sizes smaller, proven by measurement and overlaying on top of the other. You would think that MODLILY would accept this as a Quality Control Issue on manufacturing and sizing. Oh no, they off load the problem to the customer, and will issue a refund if the customer pays for the return of the item, but did I miss something they did not provide the correct size in the first place, the error is with them. As an alternative they have offered me to keep it and give me a 50% refund - What use is that to the customer! So I took a long hard look at over 300 reviews of different items, Swimwear, Tops, dresses and guess what over 60% of the reviews stated that the items were too small.

Date of experience: June 21, 2017
Sofia M. Modlily Rep
over a year old

Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.

New York
1 review
5 helpful votes
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Buyer BEWARE!
December 25, 2018

I thought I would check them out and bought a few items... The clothing is of poor quality, smells of chemicals - AND - you can't return or get any response from them at all.

I have made numerous attempts to return, filled out the proper forms on their site, and still no response. It is a SCAM!

Date of experience: December 25, 2018
Canada
1 review
0 helpful votes
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Happy Girl
January 25, 2024

I have ordered from Modlily before and keep coming back. I have been very happy with the way things have fit me (X-Large). Everything has been true to size. Things are beautiful and I have received many compliments on them. The hardest part is waiting for my orders to arrive.

Date of experience: January 25, 2024
California
1 review
0 helpful votes
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I love shopping at Modlily.com.
August 27, 2016

I love shopping at Modlily.com. They have good quality products and great shipping rates. I am always skeptical to order clothing online and this company has never disappointed me. I recently bought a maxi dress and it fit and looks great. The quality of the dress was amazing and I constantly get compliments about my dress.

Date of experience: July 26, 2016
Kansas
2 reviews
1 helpful vote
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Happy, Happy, Happy!
February 9, 2023

I have purchased eight tops now from Modlily and they are all my favorite go-to tops. My very first order I placed, I did end up canceling because it was lost out in the world somewhere for two months. Since then, my orders have arrived very timely. The quality is great and the clothes are so comfortable, pretty and are true to size. I will definitely be buying more!

Date of experience: February 9, 2023
Ohio
1 review
0 helpful votes
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Disappointed
August 13, 2023

Ordered three suits, one was a two piece which you had to pick out size for bottoms. As soon as I ordered I knew I had not so called customer service they assured me they took care of it. When they arrived weeks later they were the wrong size! Without good customer service you got nothing.

Date of experience: July 14, 2023
Minnesota
1 review
9 helpful votes
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Impossible to contact
January 22, 2018

I ordered 2 tunic tops from them. It took a month to receive them. One was way too tight and I hoped to return it. I have tried to go through the steps to return the item and it doesn't work. My password is continually being refused saying they don't match (when they do). Their "live chat" is never "live" and there is no other way to get in touch with them. This is a scam company and I'm sorry I trusted them. Buyer beware.

Date of experience: January 22, 2018
Sofia M. Modlily Rep
over a year old

Dear Carole H
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.

Washington
1 review
0 helpful votes
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Lovely swimsuit. Too bad the it didn't fit
July 29, 2023

I ordered the largest size available, which according to my measurements, should have fit. Everything about the suit was fine...except the bodice. I completely 'fell out' of the top, no matter how tight I tried to tie the straps around my neck. Thankfully, I have a friend who should be able to use the suit.

I thought ModLily would have a nice suit for a 'big girl' like myself. Sadly, I was mistaken.

Date of experience: June 29, 2023
Washington
2 reviews
3 helpful votes
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Ordered a dress and a top. The sizes are not true to their chart. The quality of fabric is SO poor and the dress looks nothing like the photograph. Plus it took 3 weeks to receive the products. We'll see if I get the refund which I have requested. Total SCAM!

Date of experience: December 27, 2016
Colorado
1 review
2 helpful votes
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Order never arrived
January 1, 2022

So wanted to receive the tankini top i ordered October 10... but after 3 months and numerous emails to the company ( which asked me to wait 2 moredays while they checked on it.), i finally surrender. Calling Visa today to dispute the charge. Very disappointed.

Date of experience: December 2, 2021
California
1 review
0 helpful votes
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Good product
September 7, 2017

Skirt was really OK and flattering on my legs. Really nice to put it on. Overall this was a really good buy. Great material not thin but not thick. I got lots of compliments. Even decided to order two more in red and white! Don't pass on this, you'll regret it!

Date of experience: September 6, 2017
California
1 review
0 helpful votes
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Best Services
June 10, 2017

To be honest, I really like buy clothes from Modlily. Not only they can provide the best pre-sales and after-sales services, but also the elegant designs and comfortable fabric give me good impression. I will buy more from this site and I hope you will like this online fashion store too.

Date of experience: June 8, 2017
GB
1 review
4 helpful votes
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Disappointed
March 17, 2016

I ordered large, on the size chart its a 14_16 UK. My daughter is a size 6_8 and they only just fitted.the material looked nothing like what was on the pictures. I will not be ordering from here ever again, and I will be informing friends not to purchase any items.

Date of experience: March 17, 2016
Minnesota
1 review
36 helpful votes
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I ordered 6 dresses in different sizes feeling confident that I wouldn't have issues with a return. WRONG
I was within the return time, spoke to customer service and they simply denied return.
The quality of the dresses were nicer then I expected and I could have bought my regular size. Now I have 6 dresses to donate.
Buyer beware just don't expect the ability to return.
And
You can't go to their site to leave feedback, they either pick the reviews or write them

Date of experience: December 14, 2021
Colorado
2 reviews
1 helpful vote
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Dishonest
May 9, 2022

I paid $20 extra to get my dress by time I needed it. Only now the tracking says it will not get here in time. They will not even refund my shipping charge. This is not the first time I've had issues with them but it will be the last.

Date of experience: April 9, 2022
Missouri
1 review
7 helpful votes
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I ordered 2 sweaters on Dec. 3rd for Christmas presents and everytime I check the tracking status (a joke). It says the same thing... it has been shipped and was in China somewhere. This status hasn't changed at all and it's now 1/2/17. I sent an email ticket inquiring about it and all I get is the same response... it's been shipped. Im so furious and after looking at all the reviews (after the fact) I don't anticipate receiving good quality clothing much less getting my order for quite some time if at all.

Date of experience: January 2, 2017
Massachusetts
2 reviews
0 helpful votes
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Please take your money elsewhere. Clothes are cheaply made with material that I can't explain. Feels like slimy paper is the best I can describe. Their pictures are deceiving. Bought two dashikis and the material is the worst. I should have paid attention to the reviews but was sold on the pics. DON'T do it

Date of experience: May 14, 2017
Sofia M. Modlily Rep
over a year old

Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

GB
1 review
4 helpful votes
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I waited weeks for my dress to arrive, and when it did I was disgusted. The quality was just awful, there was no way I would have ever been able to wear this rubbish.
The returns process was equally bad and the product ended up in the dustbin, I would have been too embarrassed to take it to a charity shop. This company should not be in business. Total rip off

Date of experience: February 24, 2017
Ohio
2 reviews
0 helpful votes
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Love this store
June 16, 2017

Beautiful stylish and great quality fashion clothing. Will buy again and recommend to all my friends and family.And there are often coupons provided, how great is that! It can help save money to buy more clothes.

Date of experience: June 15, 2017
Arkansas
1 review
0 helpful votes
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Love shopping there
June 29, 2017

I love buying clothes from Modlily. They are many dress, tops and swimwear. They always have great sales and the deliveries are packed well. Great return policy. Everything is top quality and I've never been disappointed.

Date of experience: June 27, 2017