I purchased a set from this so called reputable company. When I took possession of the shirt, the zip at the front was crooked and the shirt was not correct in length. I sent a photos through of the shirt and they responded and told me that it was like the picture. Basically I am blind! After a few emails back and forth and me becoming more pissed off, they have offered me a 15 per cent store credit. What the hell good is that to me. I asked for a full refund or an exchange of the shirt. Both of which have been denied. Oh, I can send it back for a refund but I have to pay for postage again - not.
Will never buy anything from them again and have told all friends. Not go enough mod lily. You want a reputable online store. Treat your customers with respect. We are not idiots and have purchased something from you in good faith. Typical crap that we have to deal with from overseas purchases - my fault...

I've used this site a few times as I love the style and clothes it gives. I will agree with past reviews that the customer service will respond within a reasonable timeframe however I have had multiple orders at different times that the processing/shipping has taken months and months. I write to customer service and just get told to please be patient and that they will ship out soon. I've been given more then 3 different ship dates and to this day my original order (not the order that was an early order) is still in processing and I'm still told to be patient and wait a few more days. I had placed my original order the end of March. Here it is the beginning of May and still I am no further. I would not recommend if you need anything in a timely fashion.

Awful awful company. Promised 2 day shipping and I never had my order shipped. When I asked for a full refund (because they didn't ship in the time frame promised-or anywhere close to that time frame-or ever) they wanted to charge me $3 per item for cancelling my order they never shipped! Suffice it to say I went back and forth with them multiple times over several days until finally I had to file a dispute with Paypal. That worked - Modlily asked me to close the dispute and said they would refund my money in full. Which I did and they did - finally.

My wife has ordered outfits for herself and our two girls. After paying for expedited shipping we have yet to get our orders. Now grant you it has now been over 6weeks since we ordered. We have tried contacting customer service but continuously get the run around. It's one excuse after another. Now after 6 weeks we have the bottoms for one girl, one outfit came today for the other girl, but nothing for my wife or the remaining top. I will never be ordering off this company again. We had ordered these in enough time we had thought so we would have them for our ocean vacation. Yeah no such luck, we in turned ordered new outfits through amazon last week. Low and behold those outfits have arrived in time.

I've ordered from Modlily in the past and I feel like they have improved their service over the few years greatly. The shipping is fast and I love the quality and price of the products. I ordered a thick geometric print cardigan and a leather jacket and I'm glad I've spent reasonable money on a product I love. Definitely one of my main online stores to order from!

I ordered some beautiful tops from this place but I couldn't tell you how they fit how they feel or anything because I never received them. It has been over a month and a 1/2 I have been in contact with them numerous times and all I get an answer is please wait 7 days for update please wait 3 days while we contact the shipping company. The tracking number shows it just stalled and it says that it hasn't even been mailed so they lied to you and tell you that you'll get an update but nothing's been sent. I had to contact my bank to get a refund because all they kept telling me was wait wait when I requested a refund because I never got my package

I received exactly what I ordered. It took a while to get delivered but I was provided a confirmation and tracking number that made it easy to know when delivery would take place. Product is as described and appears to be good quality. I ordered swimwear and the sizing is true to size. Sizing is a hit or miss for many online shoppers and I like that ModLily offers the 14/16 sizing rather than the 16/18, as the 18 can be rather large. Many sites have sizes that run way too small or way too big. ModLily got it right!

My husband bought this top for me. Arrived faster than I thought it would in that he says he ordered it late during the busy holiday season. Looks wonderful and is very comfortable. I've received many compliments and find it looks good with any pants I pair it with. I dress it up or down. I use care when washing all my nice washable clothing (this top qualifies) by washing them on a delicate, cold-water cycle and laying flat to dry. Because I wear a solid size 12 blouse, Like this one is, I usually order large in all pullovers. A medium, although the chart says it fits a smaller (blouse size for me) would probably fit perfectly, but I don't mind the extra roominess since it's presently cold and I can wear a turtleneck underneath it. If I were not to wear something under it, I would choose to order a medium. I definitely recommend this top.