I ordered a shirt from this company on Dec. 2,2016. After not receiving it after 30 days, I sent their customer service an e-mail requesting they check on the status. I received no reply from them. Then again, I sent them an e-mail regarding this order. I received an automated reply giving me a ticket #. I waited another 2 weeks with no further action from them. After yet another e-mail from me, they wrote back saying that I would have to absorb half if the cost of the item because I "did not insure" it. A terrible way to do business.

I have ordered over 80 items from various chinese companies and found that most of them are very responsive with fast and economic shipping. Compared to the usual USA based clothing companies ModLily is less expensive but compared to other chinese prices they are very expensive. Ad to it the fact that ModLily's customer service and their extremely slow shipping process is one of the worst companies I have worked with. Even a "0" would be a good rating for them.

I had a beyond expectations experience with this company. It was perfect. Good quality items, great customer service and no problems with the shipping. Fast international shipping and good prices! I am thankful to them for their sincerity. All the products of them are up to the mark.

Just what I thought it would be! Well packaged as well! And received it within a matter of a few days! I purchased the purple and black floral with white dress! Absolutely can't wait to wear it with full hair and make up on! I'm 130 lbs and 5'2 and it fits perfectly!

My experience with Modlily is GREAT. I just got my order yesterday,. It took a month,. However it was worth it. This is my 3rd order from them and I will be getting more from them in the future. I believe that the clothes comes from Shanghai,... oh boy,... but you know,... the fit is perfect and the quality if incredible,. Really. If there was any bad quality in any of the clothes I would stop ordering from them. I also get the packaging very well presented,... in zip lock bags,... wonderful folded,... perfect condition,. True to the photo on the site and the fit is always as it says,. Not a small size that I would think coming from an Asian country. I love the 2 piece bathing suits with the longer tops with either ruffles or pleats and the fit is perfect and lovely,. Makes this 64 year old feel a bit sexy actually. I am amazed with the lovely clothes,... I will order yet again,. Many thanks ModLily.

Awful company. Ordered 2 swim suits in size XL and checked their sizing chart as indicated along with reviews which promised true to size. I received them very late at least 3 weeks which I understand is fast for this company. One is probably really a large it's way too small and the other is HUGE probably 3XL or more. The huge one had no size written on the tag either. I've reached out for a return and keep getting answers like you have to send us a picture of what's wrong on the sizing so we can fix it. Or the style doesn't fit you right. No, you send me the wrong sizes and you need to fix it. We've been going back and forth for a few days now. Will not send me info for a return. Horrible customer service. They will happily take your money. Take forever to send their crappy items. And not let you return it.

Past 2 orders were quick to deliver, the product is good quality for the price, print customer service

They shipped my clothes to a downloaded address from face book. I told them I wanted it shipped to me at the address i filled out or my card credited. They said it was my fault. It was an old address I lived at 4 years ago. Don't order off of facebook without checking if your personal profile is updated. Apparently, they can use FB"s data when you order. Won't order from them again

Wish I did my research on this company before I wasted my money. Ordered two items and one of the items was sewn together with fishing line. Come on... both items were not what was advertised and the sizing, color and quality were all horrible. You will never be able to return items and you will never get a hold of customer service because there is none! Save your money this is a fraud company out of China robbing people of their hard earned cash. If you think your safe buying through paypal think again, they will not protect you on your purchase. There should be a class action law suit against this company!
One more thing, they will ask you to ship it back for a full refund. This is china and its not cheap to send your package back to China. You would have to pay the same amount for shipping it back for what you order cost you. Its not worth it.