About the Business
Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Modlily has a rating of 4.5 stars from 7,979 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.
Very disappointed buyer! I got some clothes a couple of dresses, coat and sweater ---i look and the size chart and got my size. Beware to to small, the real sizes are not listed right. When i when to return them they are making my paid return shipping to china PLUS the only gave me a 60% refund out of my 165.oo i spend I waited 6 weeks for this oder to ship ands excited to receive new clothes... this is a rip off company. Think twice before ordering. Just trying to save you some headaches with this place-- I am afraid to ever order from china again... thanks bonnie
I spent $110 and paid for "expedited shipping" and over a month after I was supposed to receive my "expedited" order, it still hadn't arrived. I went back and forth with their so called customer service who gave me the run around and after several complaints of why my tracking showed the package in California for over a week the Illinois for weeks then back in California then Illinois again for weeks they offered a refund of "$9.434" of the $15.99 I spent on expedited shipping which their amount didn't even make sense. I put a claim in through PayPal and it only took days before I was refunded my whole amount of $110. I'm not convinced that my items were ever shipped. Beware of this company!
I did not have a good experience with Modlily. I am still waiting for a refund to my credit card, for
Item out of stock.
Purchase was made in March did not receive till end of April.
I do not recommend this company at all.
Very satisfied with my purchase experience with Modlily! It was very easy to navigate the website, and purchase with no difficulty. The apparel arrived in a timely manner, nicely packaged. I appreciate that. I will consider ordering again! Thanks
I ordered bathing suits after reading the return policy which stated you could return in 30 days if you paid shipping. When I wanted to return I was not given the mailing information because "you must return to China and it will cost too much"
I never received my merchandise after waiting for 5 weeks. ModLily has offered to give me a 50% refund. NO - no merchandise, no money for them. I will contest the charge with my credit card company. TERRIBLE customer service.
I do shop from Modlily once in every month but never found anything bad they are very much organized. Customer support team is very much responsive to their customers. And until now I found nothing bad about their products.
I did live chat & got the answers eventually after having to ask few times, not sure they quite understood my question. I was trying to track a dress but they thought I was wanting it as an exchange for an item I was returning.
Good quality fabric (compared to price) and fits good. The shoulders stand a bit too tight for me but nothing too pronounced. I love my dress. I washed it after we got it, I always wash all new clothes, and it washed up very nicely.
I placed an order for 3 swim tops and a bottom, order did take a while but was informed of estimated delivery date at time of order and it came on a timely basis. The items are all as advertised, fit well and are comfy!
Shipping was a little long, but then my order came from out of the country too. I was hesitant buying something without trying it on with it not being in the US, but it fits perfect! Very comfortable too.
I was skeptical due to negative reviews, but I loved a certain bathing suit and couldnt find it anywhere else. I took the chance and ordered it and was very happy to receive shipping updates. I was even more excited when I received it in the mail yesterday. It took a few weeks, which I do not mind and expected. The size I ordered was large and it was true to size, it was exactly like pictured, material and etc. I have only great things to say about the site. Gwen
Shipping takes a long time. I ordered a shirt about a month ago and have still yet to receive it. Found that items seem to run small so I have to order the next size up, doesn't matter if it is shoes or clothing items.
Really doubted what my friend's recommendation, later I decided to give it a try, honestly, my shopping with them was a great experience.
I will definitely shop with them again and again... Thanks Modlily for the nice customer service.
I'm a plus size woman and love to look nice, I love my clothes to look young and present showing an older woman with freshness and current ideas of what's happening. I found that Modlily's sales are the best. I feel grateful. Thank you! Modlily
I was nervous about ordering online from another country (I'm UK based) as always lol. Well I'm so glad I did.
So much swimwear to choose from I was spoiled for choice. Ordered 5 items in my usual size They arrived very quick and I was able to track delivery. Was kept well informed too. Loved all the items so very pleased with both goods and service. Wouldn't hesitate to order again
I too ordered three suits. It took forever to get here which I did not complain about but when they got here I took one out of it's package, noticed it was not sized right, had no support, and the fabric was poor quality. I immediately contacted their customer service ( I read they had hassle fee returns which is why i ordered to begin with) it has been well over a week and I'm still going back and fourth with them trying to get my issue resolved. They are NOT willing to work with you. They tell you it will cost me to return them AND they will take 35% off of my refund for the original shipping bill. They also told me to just keep them and give them as gifts. WTF?!? How is this hassle free returns? They should not be in business!
Hi Andrea,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting an earlier reply. Please mention that you are from sitejabber website.
I am very disappointed. Money was taken from my account 12/06/17 and I have not heard one word from the company about the blouse I ordered. I was hoping to wear it during the holidays. At this point all I would like is a refund.
Dear Lillian W.
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
This is the first time I've ordered from ModLily, and it has been a very pleasant experience. Their size descriptions are very accurate, and everything fit as it should when it arrived. I'm very satisfied with my experience and plan to be a return customer.
I ordered three tops and they came so quick and the were a lovely fit. I am a bigger girl and always find it hard to get a good fit bit I was really pleased with these and will definitely be ordering from them again!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Donna J.
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.