Sitejabber Website Reviews and Complaints
business logo of Modlily

Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
Write a Review

About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
How would you rate Modlily?
grey star
grey star
grey star
grey star
grey star

Reviews Summary

Modlily has a rating of 4.5 stars from 7,977 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
811
value
466
shipping
476
returns
382
quality
447
This company responds to reviews on average within 5 days
Pennsylvania
1 review
1 helpful vote
Follow Deborah S.
Unfollow Deborah S.
Send Message
Share Review
Report Review

Very poor quality
October 20, 2023

I ordered a blouse online that looked fabulous. When it arrived, I was so upset. Absolutely horrible quality. Very thin, wrinkled, ugly blouse. Nothing like it looks online. I will never fall for this again.

Date of experience: September 20, 2023
Arizona
1 review
12 helpful votes
Follow allison s.
Unfollow allison s.
Send Message
Share Review
Report Review

I ordered different sizes of same shirts, tried them on, put them back in their original plastic bags and returned the ones that didn't fit. All L and XL of same shirts and all fit differently. I monitored my account as they noted they were received and waiting for refund processing. Got the message on their account, not by email, that they were NOT going to be refunded due to "stained, defective, not the same shirt, or have been used". Of course none of that was true. Now they have my shirts and my money!

Date of experience: October 14, 2019
Massachusetts
1 review
5 helpful votes
Follow Ruthann P.
Unfollow Ruthann P.
Send Message
Share Review
Report Review

Still waiting!
June 20, 2018

Bought this for my wife to wear at an event and still have not received it and according to other reveiws it is not looking very promising. Trump is doing what is right by charging tariffs on all this kind of crap coming into our beloved country from China and any other countries that steal our technology and pass it off like it is there own!

Date of experience: June 20, 2018
Illinois
1 review
0 helpful votes
Follow Tianning C.
Unfollow Tianning C.
Send Message
Share Review
Report Review

Incredible quality
June 19, 2017

All products I ordered arrived fast and have an impeccable quality. Excellent collection of fashion wear. They have all the latest trending collections at very reasonable prices. I am pleased with the service and clothing.

Date of experience: June 19, 2017
Australia
1 review
0 helpful votes
Follow Wahlsten C.
Unfollow Wahlsten C.
Send Message
Share Review
Report Review

Very false advertising
October 24, 2023

Brought 5 items because you advertised i would get the 5th one free so I over spent then you change the offer after my order was paid for and gave me a shop credit and the tracking code does not exist when you try and track my order 2nd time i have had terrible service from you won't be a third

Date of experience: September 24, 2023
GB
1 review
1 helpful vote
Follow c j.
Unfollow c j.
Send Message
Share Review
Report Review

Just received an email from Modlily saying they would pay $3 for a good review on this website. Given that I have not received my items after purchasing them 16 days ago, and that any emails I send through the appropriate channels are bouncing, I'd say that I am unable to offer a positive review. Wish I had sought out feedback from sites like this before I was drawn in by lovely images of great looking clothes on what seemed to be a coherent, professional, US based website.

Date of experience: April 26, 2017
GB
1 review
0 helpful votes
Follow Rowledge C.
Unfollow Rowledge C.
Send Message
Share Review
Report Review

Tops
May 17, 2024

First time I have ordered online from ModLily and I was really pleased. The tops were true to size and fit perfectly. A lovely selection and they came all neatly packaged too.

Date of experience: May 17, 2024
KR
1 review
1 helpful vote
Follow Aelly D.
Unfollow Aelly D.
Send Message
Share Review
Report Review

My Love
March 22, 2017

I just love shopping here. I have purchased many times on this site and I definitely enjoy it. The design of those dresses is just my love. They are so cute and so stunning. I got compliments whenever I wore them and that gives me confidence, I will buy more of those items, recommend!

Date of experience: March 21, 2017
Louisiana
1 review
0 helpful votes
Follow Cathy Z.
Unfollow Cathy Z.
Send Message
Share Review
Report Review

Great Quality Clothing
February 11, 2022

I was very skeptical about placing an order for the 1st time. Matter of fact it took me a few months to decide whether or not I wanted to order online from a company I had never heard of. I did finally place an order and to my pleasant surprise, when the order came in I was very pleased with the quality of the clothing. So I placed another order thinking well hopefully it wasn't a one time deal of getting decent clothes online. And again I was so pleased with the dresses I ordered. So needless to say I'm a fan. Just placed another order with them and I'm sure it won't be my last. Thank you Modlily for all you do.

Date of experience: February 11, 2022
Texas
1 review
1 helpful vote
Follow Marina G.
Unfollow Marina G.
Send Message
Share Review
Report Review

Good Winter Dress
September 20, 2017

It is a nice dress. The fabric is soft, the color is stunning, and the fit is divine. It does have a lot of stretch which is nice. The color is nice, but more flat rather than glossy. I have worn it twice so far and had a lot of nice comments about it. I ordered us-xl i'm tall 5'9". Its comfy cozy and lovely, especially for the price. Delivery was super quick. Go on! Buy it already... in several different colors you wont regret it!

Date of experience: September 20, 2017
California
1 review
0 helpful votes
Follow Linda H.
Unfollow Linda H.
Send Message
Share Review
Report Review

Good Winter Dress
July 25, 2016

It is a nice dress. The fabric is soft, the color is stunning, and the fit is divine. It does have a lot of stretch which is nice. The color is nice, but more flat rather than glossy. I have worn it twice so far and had a lot of nice comments about it. I ordered us-xl i'm tall 5'9". Its comfy cozy and lovely, especially for the price. Delivery was super quick. Go on! Buy it already... in several different colors you wont regret it!

Date of experience: June 23, 2016
Tennessee
1 review
4 helpful votes
Follow Joy W.
Unfollow Joy W.
Send Message
Share Review
Report Review

PURE SCAM!
April 6, 2016

Never order from this company. Weeks later I still don't have what I ordered and they won't return my messages or answer the complaints I ahve filed. Thank goodness I used Paypal to order it. They usually come thru in times like this.

Date of experience: April 6, 2016
Sofia M. Modlily Rep
over a year old

Hi Joy,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
Can you please tell us your order number?

Tennessee
1 review
1 helpful vote
Follow Shelia E.
Unfollow Shelia E.
Send Message
Share Review
Report Review

Received the tops ordered 5 when I got them they were to small, never even tried the tops on opened 2 and could tell so started the return process received my label the next day. Returned 2 days after receipt; items stayed in the same packaging.

So, I received the confirmation of my return from Modlily telling me I wasn't getting my full refund because 1 item was damaged. No more explanation, of course I replied that the items were never put on or kept out of the packaging the postal worker put them in the box and can attest to that; luckily I go to they post office quite often.

So awaiting a response from Modlily on my full return and if I do not receive I'm disputing with PayPal. Also, they never noted when I would receive my refund...

Date of experience: May 13, 2020
Arkansas
1 review
0 helpful votes
Follow Elizabeth F.
Unfollow Elizabeth F.
Send Message
Share Review
Report Review

Inquired about my order invoice #mm*******86503
November 23, 2021

She was very helpful, it was one of the most helpful I've ever received! This girl deserves a raise or at least accolades! I will continue to do business with Modlilly if all of your customer service reps are as helpful as she.

Date of experience: November 23, 2021
Florida
1 review
1 helpful vote
Follow Sharri M.
Unfollow Sharri M.
Send Message
Share Review
Report Review

My recent purchase
March 29, 2017

I was not expecting the dress I bought to be two colors. It turns out the top is blue and to bottom of it is closer to purple. For an extra large, which usually fits me loose, this dress is snug. I am determined to loose weight and so I will hand wash and cool tumble then hang to dry to get rid of the strong dry smell. Overall opinion of the product, is that I am not satisfied with it. Maybe I should return it for an xxl and a different color.

Date of experience: March 29, 2017
Canada
1 review
0 helpful votes
Follow Hodgson B.
Unfollow Hodgson B.
Send Message
Share Review
Report Review

Shopping with ModLily
October 26, 2021

Very reliable service. Well made items and photos match the quality of the actual merchandise. My recent order was very fast in shipping out which was great as it was needed for Halloween. Items come well packed and tracking helps me watch for delivery.

Date of experience: October 26, 2021
Illinois
1 review
1 helpful vote
Follow Kim P.
Unfollow Kim P.
Send Message
Share Review
Report Review

Very Disappointing
April 3, 2024

Besides waiting several weeks for my clothing, the material was not the color I was expecting. It was also a bit transparent. I sent it back expecting a credit on the credit card minus the large cost of returning the items. I didn't plan to use this company again and was extremely unhappy to learn that the refund wasn't put back on my credit card but on company credit! Don't use this company!

Date of experience: March 28, 2024
Texas
1 review
0 helpful votes
Follow Sheila I.
Unfollow Sheila I.
Send Message
Share Review
Report Review

Pleased
May 6, 2022

This was the first time that I have ordered from Modlily but everything was perfect. I love the way the material feels since it has a soft, silkiness to it. The suit is exactly as pictured. I will definitely be ordering from them again!

Date of experience: May 6, 2022
California
1 review
0 helpful votes
Follow Andy F.
Unfollow Andy F.
Send Message
Share Review
Report Review

I really enjoy shopping with Modlily. Bought 3 dresses from Modlily. Very happy with my purchases. They always have the latest looks, within my personal budget. The quality of the items are usually pretty nice as well. Everything fits perfectly all quiet smart! Very happy with the delivery as well. Will definitely buy again from Modlily.

Date of experience: July 13, 2017
Florida
1 review
0 helpful votes
Follow Carolina G.
Unfollow Carolina G.
Send Message
Share Review
Report Review

Love it!
July 12, 2017

I get the majority of my clothes from Modlily... I love it and I never had a problem with them! I ordered over $250.00 usd and the delivery was very fast and sometimes even early. I'm very happy with the service, and I keep coming back for more, the clothing is cheap, cute and fine quality.

Date of experience: July 12, 2017