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Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
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About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Reviews Summary

Modlily has a rating of 4.5 stars from 7,970 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
811
value
466
shipping
476
returns
382
quality
447
This company responds to reviews on average within 5 days
Kentucky
1 review
0 helpful votes
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My error in my order. Their resolution.
July 15, 2022

I have browsed this website for a new bathing suit several times. I finally made up my mind as to which ones I liked the best(they are all so pretty I could not make up my mind.) In the end I ordered 3 suits for my daughter and 2 for myself. But... in the process of elimination I ordered 2 of the same exact suit! I only caught this after I had made my payment.The suit was a clearance item, not returnable so I contacted this company via their help desk. They allowed me time to go back and pick out another suit( so I didn't end up with 2 of the same kind) This is the best coustomer service I have seen in a long time. Problem all solved in 48 hrs! I can't wait for them to arrive. Thank you so much.

Date of experience: July 15, 2022
Florida
1 review
2 helpful votes
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I ordered 2 swimsuits from Modlily... while they did come fairly quickly and seemed to be fairly nice fabric, the fit was way off. When I tried to return, I was given a huge run around. The order number I had, given by them, was said to be "not a valid order number". Then I was told to submit a ticket to get an address to return to. When I got a response with a link to click, it just brought me back to their website and wanted me to start the whole process over. Do not order from this site!

Date of experience: April 19, 2017
West Virginia
1 review
0 helpful votes
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I'm a happy customer, perfect customer support, the products are of very good quality, delivery times are respected! It took a few weeks but it was worth the wait! I love what I got. It is one of the companies that can deliver without problems. I'm super happy and I will buy again!

Date of experience: September 15, 2017
France
1 review
0 helpful votes
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Will buy again
July 14, 2016

This is my first time ordering from modlily.com, but it will not be my last! I ordered a dress and boy was I blown away when I received it. Just as advertised, the quality is just what I was expecting. Ordering and shipping was hassle free, I'm looking forward to my next order!

Date of experience: July 12, 2016
South Carolina
1 review
0 helpful votes
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Awesome
July 19, 2024

This is the 2nd year I bought bathing suits & was not disappointed. The suits are beautiful & fit perfectly

Date of experience: July 19, 2024
Oregon
1 review
0 helpful votes
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Great material
September 4, 2017

Nicely made, beautiful color, and the fabric is very soft and comfortable. I ordered a couple sizes up due to other reviews, but probably could have gone down as it's very roomy. It is very long. I am 5'10 and the skirt grazes the floor. I wouldn't be able to wear this with flats unless I hemmed it, which I may do.

Date of experience: September 3, 2017
California
1 review
3 helpful votes
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I got the same shirt from a different company cause they kept sending messages saying that they were not gonna refund me. They said they found it but still won't refund me all my money. That's not right. If they got it I should not have to pay for something I didn't receive. Then they said I had store credit it's not there. They are lying when they don't have to.

Date of experience: May 26, 2016
Indiana
1 review
2 helpful votes
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Complete Scam
March 15, 2017

I would never order from here again! I order $40 worth of items and still have not received them. I put in three reports and tried calling but there's no one answering. I purchased items February 2016. Don't order from here! It is a scam and I have not received my money back! I wish I could rate lower because than it would be a 0!

Date of experience: March 15, 2017
Ohio
1 review
1 helpful vote
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I should have checked reviews before ordering. This company is terrible! I received my items in a timely fashion, but they are way too small. I can not contact anyone via phone. They give a California phone number but a machine picks up saying no one is available and to leave a message. I left several messages and called all hours of the day/night. The online system is a joke and says that my order doesnt exist so I cant file anything online. I tried the so called live chat and no response. No way to return an order! Total scam!

Date of experience: July 19, 2017
Sofia M. Modlily Rep
over a year old

Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.

Maine
1 review
0 helpful votes
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Dress Wedding Guest
April 4, 2022

Love the dress. I selected a Medium because I am 5 ft. 8. Inches tall and weigh appx. 145 lbs. The material is somewhat stretchy and falls perfectly. I tried to cancel the order, but they process orders very quickly. It arrived before the due date and I'm happy they didn't cancel it. Love it and the price was more than reasonable. I tried finding a dress locally but found nothing that appealed to me. This is for a wedding but you can wear it for any special occasion. It is also wrinkle free.

Date of experience: April 4, 2022
Arkansas
1 review
0 helpful votes
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Very pleased
September 9, 2024

My order arrived when promised, packaged well,and good quality.

Date of experience: September 9, 2024
Tennessee
1 review
0 helpful votes
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Pretty shirts
August 8, 2024

Pretty shirts, you have to watch the size,some are very clingy. I order a size bigger.

Date of experience: August 8, 2024
New York
1 review
0 helpful votes
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Buying a modest swimming suit
August 7, 2024

The material is amazing,, size is very accurate,, love what I purchased

Date of experience: August 7, 2024
GB
1 review
0 helpful votes
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You should buy this dress!
August 5, 2016

Perfect dress! The material is lovely. The pattern is flattering as is the cut of the dress. If you are small busted like myself this dress actually makes you look bigger on top which is cool. The length falls right to my ankles which I like. I've had longer dresses and I walk on the hem - this length is just right; it will show off a cute pair of sandals. I would definitely recommend this dress. It's versatile casual to dressy depending on your jewelry/shoes.

Date of experience: July 4, 2016
Japan
1 review
1 helpful vote
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Nice
March 21, 2017

I really like it, love the way the fabric is, love the look, love it all. It is a little bit small though; need to choose 1-2 sizes up. I order this two piece crop top in green. This is really comfortable and feels good on my skin. I stand at 5_3 and weight 180 pounds. I went with the size large and it fits perfect on me. The top is short but still looks cute. This even came little earlier than I expected.

Date of experience: March 21, 2017
Alabama
1 review
0 helpful votes
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Pleasure to work with!
July 26, 2022

Modlily was a pleasure to do business with. They had a wonderful selection of modest swimsuits to choose from, all true to size. I was able to order several styles in different sizes. There was no problem being able to keep the ones that worked and return the ones that did not. I will definitely order from Modlily again.

Date of experience: July 26, 2022
Nebraska
1 review
3 helpful votes
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It is odd you have to pay up front for merchandise you won't see for weeks. Have tried to contact company through their website. No response. From what I have read, I feel foolish for ordering from this company that is obviously a fraud. Live and learn I guess. I will not be ordering from them again.

Date of experience: December 29, 2016
California
1 review
1 helpful vote
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I was surprised and glad to have found this item, and had to purchase. It arrived fast what I like in ordering. The dress fits perfectly, I got a large according to the Size Chart. I always worry about the size, but it was nice. The quality is also great. I am returning for the other colors!

Date of experience: June 26, 2016
New York
1 review
2 helpful votes
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Terrible quality
April 26, 2016

I ordered 2 swimsuits and 3 dresses from modlily. The next day they were paid for all of the items. A month later I had not received my order. I contacted them through email and they responded and let me know it would be shipping soon. I did finally receive all the items I ordered. All of the products I ordered were terrible quality and none of the clothing fit. Some of it was way to big, and other items were to small. It seems to me they are posting pictures of clothes and when you order it they try to figure out how to make it. If you are thinking of ordering something I would find a different website. Paying a little extra some where else will be worth it.

Date of experience: April 26, 2016
Sofia M. Modlily Rep
over a year old

Hi
First of all, sorry for any inconvenience that it may bring. We sent your order in the time frame we promised.
The delivery period depends on the shipping method you choose. If you choose flat rate shipping, it’s quite slow and generally 2-3 weeks of delivery. Standard shipping takes 1-2 weeks, and expedited shipping is as fast as 3 days delivery.

Kentucky
1 review
0 helpful votes
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Everything WAS MY SIZE!
February 23, 2024

So many time sites that advertise woman's clothing from other then America; you buy something and it's way too small. I experienced that recently with a purchases from a major retailer that advertises Plus Size women's clothing. So I was really scared to try Modlily... I did and I am very very pleased with top quality clothes that really fit. I am so thankful I decided to try Modlily.

Date of experience: February 23, 2024