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Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
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About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Reviews Summary

Modlily has a rating of 4.5 stars from 7,967 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
811
value
466
shipping
476
returns
382
quality
447
This company responds to reviews on average within 5 days
Illinois
1 review
5 helpful votes
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Ordered several items none of which matched their sizing chart. When tried to start a ticket, can't get logged back in. Contacted customer service for a refund. They refused to provide one. I told them I would pay to ship it back and to give me an address. They refused. DO NOT USE THIS COMPANY. It is a totatly scam!

Date of experience: May 27, 2016
Texas
1 review
0 helpful votes
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Shipment update
May 30, 2022

I appreciate the company sending shipment updates regularly until the package is delivered. It is the extra effort of communication Modlilly employees go to insure the customer is kept up to date on purchases. Thank you for following through with your customers.

Date of experience: May 30, 2022
Illinois
1 review
0 helpful votes
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Love the clothes I ordered
March 28, 2023

The shirts and leggings I ordered are very comfortable and stylish. Definitely a confidence booster. I'm only hesitant to order again due to the shipping taking so long. I plan on ordering again soon.

Date of experience: March 28, 2023
Illinois
1 review
0 helpful votes
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Customer service
June 9, 2024

Great at processing returns! Good customer service! I reached out to customer service and they were able to help me. They were very helpful and polite. Bathing suits are beautiful and good quality.

Date of experience: June 9, 2024
Canada
1 review
0 helpful votes
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Customer service & product
July 10, 2022

Great company, service and sales associates! Had an issue with an address change and the associate was extremely helpful. Not my first purchase from this company... and will definitely be purchasing from them again!

Date of experience: July 10, 2022
Mauritius
1 review
0 helpful votes
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Fun, effortless dress!
September 4, 2017

Lovely material, fit and cut. Ordered a small and you can see every ripple and imperfection. It's form fitting but fits perfect and the color is more emerald than dark green. Perfect dress for a fun occasion or shower. Cute and fun color!

Date of experience: September 4, 2017
Colorado
1 review
0 helpful votes
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Bathing suits
May 13, 2022

Customer service was excellent. There was a delay from the manufacturer, and I was notified immediately. Once shipped, I received updates to my satisfaction. The suits are of good quality; the colors are vibrant, just as pictured. I will purchase from them again.

Date of experience: May 13, 2022
Illinois
1 review
1 helpful vote
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I love the options of clothes and the quality of the clothing. My order came in a few days after I ordered online. I was amazed by the fast service. I highly recommend buying clothes from this website because of the quality and the pricing. Good quality clothing and cheap prices are hard to find but at Modlily that goal is achievable.

Date of experience: September 27, 2017
KR
1 review
1 helpful vote
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This company is wonderful
May 9, 2017

This company is wonderful. They take care of your pre sale and post sale concerns and questions. Great quality clothing. I love shopping here! :) I have bought dresses skirts tops and bottoms. Love them!

Date of experience: May 8, 2017
Georgia
2 reviews
0 helpful votes
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Blouse
June 18, 2024

The blouse I bought I didn't like, and I wanted to exchange it. Whoever I talk to in customer service was not understanding what I needed, so I just hung up and called back on a different day.

Date of experience: June 18, 2024
Michigan
1 review
0 helpful votes
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Well done
June 16, 2017

Job well done, never any issues with Modlily's shipping and delivery. Always ship quickly and its exactly what I order. Boxes are never torn or damaged and what I purchase is in new condition with tags. I will always buy on this website.

Date of experience: June 16, 2017
Arizona
1 review
0 helpful votes
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Pleasant shopping
June 16, 2017

I have been shopping at Modlily two years ago. I can always find what I need at a great price. Shopping online is often even better than in store. They always have great sales and the deliveries are packed well. Great return policy.

Date of experience: June 16, 2017
Canada
1 review
0 helpful votes
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Great spot to shop
November 22, 2021

Although I have not kept anything I've ordered, Mainly It was Fit, and style was to young for me. There Price and quality of the Tops are very good, They have a lot of cute tops. I will continue to shop there. Freda

Date of experience: November 22, 2021
GB
1 review
0 helpful votes
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High quality bathing suit
August 5, 2016

I was highly surprised by this bathing suit! High quality bathing suit, which is surprisingly better quality than many store brand bathing suits! VERY cute, comes in many colors. Fits as expected, & stylish!

Date of experience: July 4, 2016
Colorado
1 review
0 helpful votes
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Normally, their clothing is AMAZING!
October 14, 2021

I love the Modlily clothing line!
This is the first time I've gotten clothes that I am not satisfied with.
I wish it were an easier and understandable online process to return items.
I would love to exchange the shirts with something else.

Date of experience: October 14, 2021
California
1 review
0 helpful votes
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Affordable
July 8, 2017

There are so many options to choose from and it is so affordable! I absolutely love my new items I received. Everything I got looked like the picture, and arrived within two weeks. I'm going to order more in the future! Love it!

Date of experience: July 7, 2017
Washington
1 review
0 helpful votes
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Never received order
August 1, 2023

Never got my order! They said it was delivered so i contacted them to let them know that in fact i still had not received my order. Customer service said they would look into and email me. It's been days and still nothing!

Date of experience: July 2, 2023
Oklahoma
1 review
0 helpful votes
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Lost package
September 13, 2022

I thought I lost a package, so I contacted Modlily for tracking information. They got back to me quickly and told me it was delivered. My husband had left it in his truck for a couple of days and completely forgot about it.

Date of experience: September 13, 2022
North Carolina
1 review
0 helpful votes
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Treat customer service
August 18, 2022

Received swimsuit with a defect. Customer service responded quickly, giving me account balance, per my request for a future purchase. Since I provided Modlily with a photo to prove defect, I didn't even have to return the suit before they credited my account.

Date of experience: August 18, 2022
Arizona
1 review
0 helpful votes
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Returns are Good
March 13, 2022

During the first part of December, I ordered 5 blouses from this company. I didn't get my blouses until sometime in January, thus I missed the holidays to wear them. They sat in LA for a long, long time. The tops I ordered are very heavy because of the layers and what they are made out of. It depends on what you order because one of my blouses is light. I mistakenly order 2 of the same blouse and had to return it. The cost to return was $14.00. That is how heavy it was. The total cost for this blouse was $32.00. Because the delivery was so slow I figured that the return of the one blouse would be the same, but that went fairly quickly. ModLily was on top of the return. They did let me know when they received it and they did refund my money. Next time, I will look closer at the blouses that I am ordering to make sure that I don't buy the very heavy ones. In Phoenix, Arizona, you don't need thick blouses.

Date of experience: February 11, 2022