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Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
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About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Reviews Summary

Modlily has a rating of 4.5 stars from 7,979 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
811
value
466
shipping
476
returns
382
quality
447
This company responds to reviews on average within 5 days
California
1 review
0 helpful votes
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Bright color
April 13, 2017

I ordered a small amount of clothes just to make sure the site is reliable and it came in perfectly! The clothes are really pretty and just as they look on the pictures! It also came in the perfect size, and it only took a week to arrive! I'm going to order more in the future! Love it

Date of experience: April 13, 2017
Indiana
1 review
0 helpful votes
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Courteous
March 30, 2018

As a client, I have experienced only courtesy and fairness in my dealings with ModLily. I am also happy with the quality of the garments I have ordered---the fabric and the workmanship. ModLily's courtesy was also evident in a recent return and exchange.
Thank you, ModLily, for working with me to make sure I get the best service.

Date of experience: March 30, 2018
North Carolina
1 review
0 helpful votes
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Not sure yet...
May 20, 2022

Have not had any communication on my orders until today and said one item is out of stock. The orders said originally that they would be here no later than April 18,2022 and it is now April 20th and do not see where it has shipped or any orders being taken care of. Would appreciate some correspondence...

Date of experience: April 20, 2022
New York
1 review
0 helpful votes
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Great quality
February 28, 2024

The website is easy to maneuver and set up nicely. The bathing suits I bought were so nice and quite different from what is in the stores around me. They can in within two weeks. The mail process was snail mail.

Date of experience: February 28, 2024
California
1 review
0 helpful votes
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Will order again
July 17, 2017

Really nice seller! I did confuse with the size chart when I choose the clothing. But the seller explain it patiently for me so I can get the right size. The clothing I received also with nice quality. It furthered my opinion of the cloth. Thank you very much. I'll order from this company again.

Date of experience: July 17, 2017
California
1 review
0 helpful votes
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Bathing suits
April 18, 2023

Delivery time was long over two weeks however I was pleasantly surprised at how great the suits fit and the quality. I've ordered some tops and we'll see how they are but again delivery takes a long time.

Date of experience: April 18, 2023
Texas
1 review
0 helpful votes
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Shipping
May 20, 2023

It seems to take forever for my order to arrive. I see the item(s) I want so I order them but it feels like an eternity for me to receive my product that I paid for already. Why does it take so long from the moment my purchase is confirmed for it to be processed (days) then to wait even longer for it to ship? I don't understand the lag time.

Date of experience: April 20, 2023
North Carolina
1 review
0 helpful votes
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User friendly
August 19, 2017

Modlily is a site making fashion wish come true. I love my new dress. I enjoyed my entire
Shopping experience. The site was quite user friendly. I will be making another Modlily purchase in the very near future.

Date of experience: August 19, 2017
Ireland
1 review
5 helpful votes
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Order never received
January 5, 2017

I ordered a dress from this site on 3rd November and now on the 5th January - over two months later - I still haven't received it. I have contacted their customer service department who keep telling me that it has been shipped and should be with me soon - still waiting! Would never ever order with them AGAIN.

Date of experience: January 5, 2017
Arkansas
1 review
0 helpful votes
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Beautiful, high quality clothing.
April 1, 2023

I purchased 2 swimsuits and 3 tank tops from Modlily. I love them all. They are beautiful and the fabric is excellent quality. I could not be more pleased! I will order from this company again and again

Date of experience: April 1, 2023
Florida
2 reviews
0 helpful votes
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Stand to be corrected
November 3, 2017

At first I was unsure of the company, with sizes, length of shipment and communication.
I have to say, I have contacted them, and they completey accommodated me, and was very helpful. Sure shipments take longer when you order from china, but that is expected. I am happy with the customer service.

Date of experience: November 3, 2017
Sofia M. Modlily Rep
over a year old

Dear SHERYL B.,
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Thank you for your time.

Arizona
1 review
5 helpful votes
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Blech!
May 18, 2019

If I could give them zero stars, I would. Horrible customer service and poorly made products. They scam you when you try to return the merchandise by claiming the returned products aren't what you ordered or are stained, defective or used. I wish I had looked up these reviews before I ordered.

Date of experience: May 18, 2019
Texas
1 review
0 helpful votes
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Excellent products!
November 22, 2021

The two blouses I ordered are absolutely gorgeous! The colors are more vibrant than you see on the Modlily website, and as a seamstress I can say they are well made! I will definitely be a return customer!

Date of experience: November 22, 2021
Georgia
2 reviews
4 helpful votes
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I think the products are fabulous & so does my wife. Every item I purchased was well made & the designs were out of this world. The colors were explosive & absolutely gorgeous. I will mare additional purchases!

Date of experience: January 10, 2018
Ohio
1 review
0 helpful votes
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5 STARS
August 17, 2022

Ordered a jumpsuit for my stepdaughters wedding. It fit me like a glove and was so incredibly comfortable! Excellent product and incredibly affordable!
I received so many compliments on the outfit and I felt so pretty! Thank you!

Date of experience: August 17, 2022
Canada
1 review
0 helpful votes
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Wrong product
November 25, 2021

Customer service rep was great. Received wrong product. They looked into it and I received my money back in a timely fashion. When you said you would contact me in the next day you do. Great customer service.

Date of experience: November 25, 2021
Georgia
1 review
0 helpful votes
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Forgot about me?
May 9, 2022

I had gotten worried about my order and I contacted customer support and they were very helpful and within a couple of days I received my order! This experience was so smooth and omg love everything I ordered and it all fit perfectly

Date of experience: May 9, 2022
New York
1 review
0 helpful votes
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Love it
September 20, 2017

I love this dress. It arrived today. I immediately pulled it out and tried it on. I purchased the X LG after reading the reviews. -Soft and very comfortable. The length is perfect! The material is thicker than t-shirt material. It is a great value for the money. I am going to purchase another one in a different color. Very cute! I highly recommend it.

Date of experience: September 20, 2017
Georgia
1 review
2 helpful votes
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Worst online shopping experience ever!
May 22, 2022

I ordered over a month ago and my items have yet to be shipped from the warehouse. I have reached out multiple time and keep getting the same responses. I reached Out today April 22nd and she sends me a chat that says delivery date April 12 - April 23rd and my items haven't even shipped. She was more concerned about the bad rating i gave them than the fact that i spent well over 100.00 on items that haven't shipped out yet. I will never order from here again.

Date of experience: April 22, 2022
Minnesota
1 review
0 helpful votes
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Sent back for larger size
May 25, 2022

Horrible I will never recommend you to anyone living. I have been writing to you since March…Then informed I need to pay return shipping which I promptly. April 24 no suit! Unacceptable. This is All True! I have the documents to prove!

Date of experience: April 25, 2022