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Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
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About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Reviews Summary

Modlily has a rating of 4.5 stars from 7,979 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
811
value
466
shipping
476
returns
382
quality
447
This company responds to reviews on average within 5 days
Tennessee
2 reviews
20 helpful votes
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Thankful for true reviews! I saw an ad for the cutest blouse, but have learned to check reviews... these are aweful and how a scam site can remain online to continue robbing people is beyond my understanding! How exactly is such an unlawful business allowed to continue such crimes?

Date of experience: April 9, 2019
Minnesota
1 review
3 helpful votes
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Ordered 2 swimsuits was not sure about the company decided to take the risk. Ended up EXTREMELY pleased. Decent quality for the price. Fit is amazing on both suits one is a 3x the other a 1x for daughter. Could not be happier with the purchase. Arrived when they said told me it would. Down fall is it did take a long time but if your willing to wait for it I then do it. It's worth it and we knew it would when we bought them they were upfront about it!

Date of experience: July 7, 2020
Illinois
1 review
0 helpful votes
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Never received my order
November 18, 2023
Updated review

I placed and order on 9/23 i never received my order. After many emails back and forth and no update on the tracking # i disputed my charges. Today is 11/18 and it still hasn't arrived. Highly disappointed because i really wanted the bathing suit and i also researched the reviews

Date of experience: November 18, 2023

A month and still no order.
November 19, 2023
Previous review

I ordered a bathing suit on 9/23 and still have not received it. I have emailed customer service to only get the same response. Tracking number is a joke, there have been no updates sincen9/26 and today is 10/20. I will never, ever order from them again! Buyers beware!

Date of experience: October 20, 2023
Florida
1 review
0 helpful votes
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Summer is coming!
March 14, 2022

I purchased two suits and love them both. They were shipped separately so I was a little concerned when the 1st one arrived and stated that the order was completed. But we were able to get everything straightened out and the 2nd suit arrived just a few days later.

Date of experience: March 14, 2022
Canada
1 review
0 helpful votes
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I ordered 3 items and the size was too big. I returned them and they don't refund the money when I tried to login into my account I cannot do it because it says wrong email or password. I reset the password many times and nothing happened. It means they blocked my account.

Date of experience: August 31, 2021
Sofia M. Modlily Rep
over a year old

Dear customer,

Sorry for the inconvenience.
Can you tell us your order number?
We will check and give you a reasonable solution.
Looking forward to your reply.
Best wishes
Modlily

Pennsylvania
1 review
0 helpful votes
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Great clothing true size
July 11, 2024

This is my third order. I choose pay pal pay in 4. I am redoing my wardrobe. I love the fabrics and designs.

Date of experience: July 11, 2024
North Dakota
1 review
1 helpful vote
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I placed an order for a swim suit back on 5/23/17. It was billed and paid for but I have not received any tracking info. The only info I see is that the shipment is pending almost 2 weeks later. My order # is M**************. My email address is *******@aol.com. I also left a message on the phone service at *******052. There seems to be no response for tracking or from leaving messages. Please respond.

Date of experience: June 5, 2017
Sofia M. Modlily Rep
over a year old

Dear customer,
We are terribly sorry for the delay. LW359753919CN is your tracking number, you can track the order here http://www.17track.net/en/track?nums=LW359753919CN. All international packages may be processed through customs regulations which may cause delay with shipping times.
The estimated shipping timee is 9-17 working days. According to our policy, if the shipping time is beyond the promised latest delivery deadline for 15 days, we can apply 50% refund for u as delay fee.
We hope your understanding and to be more patient to get the package.
Should you need further assistance, please feel free to submit a ticket to contact us.
Note: Please mention that you are from sitejabber.

Pennsylvania
1 review
0 helpful votes
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Great sale! Awesome swimwear
July 12, 2022

I took a chance and ordered. I was so completely happy I did! They were running a sale and I was able to score two bathing suits super cheap! The material is so soft and they fit great! It is often hard to me to find swimwear I feel comfortable in and I'm very particular. But these are perfect.

Date of experience: July 12, 2022
Kentucky
1 review
7 helpful votes
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CRAP
October 30, 2017

Your items are absolute garbage! My gosh, you ought to feel ashamed selling this crap! The sweater I purchased was nothing like the picture shown. The tankini's I purchased are garbage. I will never shop your site again. People beware! Save your money. Sending items back is a ridiculous hassle and you have to pay to send it back! NOT SATISFIED!

Date of experience: October 30, 2017
Sofia M. Modlily Rep
over a year old

Dear Esther R.,
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Thank you for your time.

Arizona
1 review
3 helpful votes
Follow Dianne R.
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It took 2 1/2 months for my item to arrive with the help of pay pal which is ridiculous! Once I received the gift I ordered as a Christmas gift 2 1/2 months later, it is not as advertised. I do not recommend ordering from this company.

Date of experience: February 1, 2017
Indiana
4 reviews
28 helpful votes
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I ordered 2 swimsuits. I then felt uneasy about the over-seas purchase and then researched this company. Once i read all the negative reviews i tried to cancel my order within 48 hours. They would NOT let me despite their stated policy. I had the hardest time getting a hold of them to further dispute and cancel my order. Unfortunatley, I had to accept the order, when it arrived, the sizing was way off the quality was fair but what do you expect for the price?!?! Again, i tried to contact them and by the time i finally reached someone they said it was too late. I eventually just donated the unworn item. I'd rate them a star higher but for a company to not honor their stated policy is bull$xxx!

Date of experience: July 28, 2018
Arizona
1 review
2 helpful votes
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Late
March 2, 2023

I placed my order to receive by Christmas. It gave a delivery date by Dec19th and no later than the 22nd. So I went ahead and placed my order I needed it for Christmas as 1 of the items was to be worn for Christmas. So I didn't receive it till second week of Jan. On top of that going by their sizing chart I ordered the size that it said I would need. Well all the items were too big. Not going to go through the hassle of returning them so going to try to sell them. Very unhappy with the company. Warning also products come from China which they should have mentioned this cause the shipping takes longer. I will not shop there again.

Date of experience: January 31, 2023
Minnesota
1 review
1 helpful vote
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I wish I could buy all the pretty dress here. Lol. I love the clothes, oh my! Such a good quality and service. Without a doubt, they are the best in the business for women's clothes. I Love it and will definitely buy more hopefully soon. Thanks.

Date of experience: June 27, 2017
Canada
1 review
0 helpful votes
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Good Pricing
September 16, 2022

My order came and 1 out of the two swimsuits was tight around the armpits and upper bust area but both were the same size. Not sure about that but I was very pleased with the one that did fit good. The other I will re-gift. I wished the shipping was quicker as it certainly is not as quick as some other shipping companies..

Date of experience: September 16, 2022
Pennsylvania
1 review
0 helpful votes
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Looking forward to receiving my items
June 23, 2024

Everything looks so nice on your web site. I heard great things about Modlily clothes/ bathing suits and I am anxious to receive my order!

Date of experience: June 23, 2024
Delaware
1 review
1 helpful vote
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Modlily
May 24, 2017

As a new customer of Modlily, I could not be happier with my purchases! The quality is good, the service was prompt, and the price was very reasonable. I am wearing one of the tops today, and I have received many compliments. I will definitely be a return customer.

Date of experience: May 24, 2017
Canada
1 review
0 helpful votes
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Great experience
January 31, 2023

I was very hesitant to order online however I really liked the look of the swimwear so went ahead and placed my order. Other than the fact that it took over 2 weeks to receive my order I was very satisfied with the product. They were worth the wait!

Date of experience: January 31, 2023
New Jersey
1 review
0 helpful votes
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Great deal
July 3, 2017

I really love shopping at this site and I'm a loyal customer at Modlily. All of their products are first-rate quality and the price is great. Generally speaking, shopping online with Modlily saves me time and money with the great selection of products at reasonable prices. Thanks a lot.

Date of experience: July 2, 2017
Connecticut
2 reviews
0 helpful votes
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Lovely Bathing Suit
June 16, 2023

This was my first order with Modlily, I ordered a lovely trendy bathing suit. I was nervous but fortunately it was a perfect fit! I used the size chart shown with the suit. It did take three weeks to be delivered which was fine as I was not in a hurry.

Date of experience: June 16, 2023
West Virginia
1 review
10 helpful votes
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Not as advertised
November 22, 2021

I will not be ordering from Modlily again. It wasn't the worst experience, but the items were not as advertised. One top is a completely different color. One is a weird, cheap material. The black one is pretty much okay.

Date of experience: October 23, 2021