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Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
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About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Reviews Summary

Modlily has a rating of 4.5 stars from 7,979 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
811
value
466
shipping
476
returns
382
quality
447
This company responds to reviews on average within 5 days
Massachusetts
2 reviews
4 helpful votes
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I ordered a dress for a semi formal event, getting closer and closer to the event and finally arrived, when i got it, it looked nothing like the pictures, you could even tell it was a different fabric and the top was see through and the pattern was different, complete scam, never buy from there

Date of experience: August 20, 2015
California
1 review
7 helpful votes
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Ordered an item and paid for expedited shipping(2-5 days). It has been 4 days and the item hasn't shipped and no telephone number to talk to a live person. On-line chat service is only an email and not live chat. False advertisement!

Date of experience: March 1, 2016
Virginia
1 review
7 helpful votes
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I never received item, tho Modlily says it was delivered to my business address and left at the door. The problem is, this was a Tuesday afternoon, and our mail person ALWAYS brings the mail into the office right to my desk, as I sit right inside the glass door. I was charged insurance for this item, but Modlily will not refund me for an item I bought 2.5 months ago!

Date of experience: May 24, 2017
Sofia M. Modlily Rep
over a year old

Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.

Ohio
1 review
0 helpful votes
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Great place to shop and love the clothes!
February 5, 2024

I absolutely love this site and the shirts I have bought. I recently bought four shirts and then went on to buy five more. They fit perfect to my size and everyone always tells me how nice they are. Very pleased customer.

Date of experience: February 5, 2024
New York
1 review
0 helpful votes
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The best store
June 26, 2017

The best store. Love the store and products. I buy all my dress and swimwear. They fit perfectly. I try to visit store every weekend. I like the simple design of website so that I can order thing very fast and easily.

Date of experience: June 26, 2017
California
1 review
0 helpful votes
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This dress has it all!
June 16, 2016

I am absolutely in love with this dress! The colors! The style! The flow! It is simple and casual, yet modern and dressy all at the same time! The variety of colors and lengths that are available are also impressive and vast.

Date of experience: June 16, 2016
Canada
1 review
0 helpful votes
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Review
June 7, 2022

I rec'd an email saying I had placed a call for my order... the correspondence between your company and myself has been very positive... You have answered my questions and I am still waiting for my order which I have faith will show up between the timeframe you have given me June 7th - June 17th... if not I know I can reopen my ticket for clarification... Your responses have come very fast and concise... thank you for your help and look forward to receiving my order...

Date of experience: June 7, 2022
Texas
1 review
0 helpful votes
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Cute!
February 7, 2022

My purchase was exactly as described. It was really cute. If I were to buy again, for the blouse I would buy one size larger. As for the bottoms, they were perfect. Definitely would buy again but be prepared to wait a bit for your order. That's the only reason I gave it 4 stars.

Date of experience: February 7, 2022
Arkansas
1 review
0 helpful votes
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Good for the season
July 26, 2017

I bought this dress as a maternity dress in blue chevron. The light blue appears more neon in person. I normally wear a size 18 and ordered the 18/20 but the chest area was kind of stretched out- I have to wear an undershirt so my bra is not see through. The bottom part of the dress is great. It is not see through and hit me below me right at my ankles and I'm 5'7. Overall I'm happy with the dress. I think it'll last though the summer.

Date of experience: July 26, 2017
Canada
1 review
0 helpful votes
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Thanks, Oviya!
August 11, 2022

The system won't let me give Oviya 5 stars, which she deserves. She was very helpful, knowledgeable and professional. Made a change to my order that I was worried couldn't be made. Very satisfied with her assistance.

Date of experience: July 12, 2022
Oklahoma
1 review
0 helpful votes
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Great customer service experience
March 1, 2022

I appreciate the experience of customer service with ModLily. Having several returns and an exchange was overwhelming for me, being my first time. But the communication was very well handled. I appreciate the way I was helped!

Date of experience: March 1, 2022
California
1 review
0 helpful votes
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Purchase review, per request.
November 23, 2021

My only concern is the bathing suits are not chlorine proof. Or if they are, there is no reference.
I am looking for bathing suit for water fitness.
Otherwise, I am pleased with the swimsuits and shorts.

Date of experience: November 23, 2021
South Carolina
1 review
0 helpful votes
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Happy Camper
April 6, 2023

Loved the swimsuit that I purchased was very leery t about sizing but it fit perfectly. I received it in about 2 weeks I was extremely happy with my experience with Modlily I already made another purchase.

Date of experience: April 6, 2023
Ohio
1 review
0 helpful votes
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Change of address
March 7, 2022

I emailed as soon as I placed the order and realized it had my old address. Everything was taken care of first thing Monday morning and my current address was updated! Thank you for the speedy response.

Date of experience: March 7, 2022
California
1 review
6 helpful votes
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I've ordered a few nice things, but recently I ordered a shirt that really didn't look good on me. I wanted to return it, and they haggled with me saying I could keep it and get 50% back. Why would I want to keep it? And why would it be a hassle to return clothing ordered online? I had to haggle until they got to an 80% refund and I still have to keep the shirt. This is no way to run an online business. I won't be ordering from them again.

Date of experience: May 16, 2018
Canada
1 review
5 helpful votes
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Hit and miss
November 10, 2021

Sometimes the stuff is awesome, and the sizes are bang on, but sometimes, not so much. Even when I measure for sizing, some items I've ordered are correct, good quality, and hold up well even after multiple washes, but other times, the size is waaaauyy off (usually too small!), and the item shrinks, fades, or dameges in the wash. So, you take your chances!

Date of experience: October 11, 2021
Rotita R. Modlily Rep
over a year old

Dear customer,

We are sorry that our products did not satisfy you.
We sent you an email for your issue,
Please check.
Looking forward to your reply.
Regards
Modlily

Canada
1 review
0 helpful votes
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I bought 3 bathing suits from ModLily for my trip to Mexico. I paid for fast shipping and the suits arrived before my trip, which was a week away. The quality was really good. Material was very nice and the size was perfect. Thanks so much! My new favorite place to buy bathing suits.

Date of experience: April 1, 2023
Canada
1 review
1 helpful vote
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Unsatisfied
November 25, 2023

I think it is ridiculous the cost for the buyer to send back items that don't fit. You want a tracking number which is even more expensive. $50 to send a small package back is crazy. Will not purchase again at this cost. Will stick to other companies that don't charge to send back.

Date of experience: October 27, 2023
Washington
1 review
22 helpful votes
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I got my Refund
June 19, 2019
Updated review

So, I put in a dispute with Paypal. I had proof that Modlily received the shirt back and had taken photos of the shirt and package before sending it back. I received an email from Modlily telling me that I needed to cancel my dispute with Paypal before they could issue a refund. Of course, I didn't believe them, told them so, and told them to just issue the refund, which they did yesterday. Hope this helps someone else!

Date of experience: June 19, 2019

Return accepted, no refund
June 17, 2019
Previous review

I ordered a shirt, received it after a month. It was too small and the buttonholes were all frayed. I had to spend a week asking for a return label link that worked. Finally received it and sent the shirt immediately back. A week letter they, I received an email with update to my ticket. They said that the shirt I sent back was a different one, it was the wrong size, was stained, and been worn. I should have expected this after researching Modlily after I had ordered and learning that they are not a good company to deal with. I sent the shirt back in the same condition that I had received it and now have to dispute this with Paypal. Do not buy from these people!

Date of experience: June 17, 2019
Iowa
1 review
0 helpful votes
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Best Shopping
July 8, 2017

I ordered four times from their store and I can say to you that the shipping is amazing and fast. Items are very well packed and protected. The clothes on it are very cute and unique I am so glad I found it. I look forward to the order I just placed today.

Date of experience: July 7, 2017