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Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
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About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Reviews Summary

Modlily has a rating of 4.5 stars from 7,979 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
811
value
466
shipping
476
returns
382
quality
447
This company responds to reviews on average within 5 days
Tennessee
6 reviews
5 helpful votes
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I ordered a slashed sleeved shirt as my first purchase from the site and it was a perfect fit and I got several compliments when I wore it with my navy leggings. It went through the laundry fine and still looks brand new... I have no complaints with my purchase!

Date of experience: April 17, 2018
California
1 review
1 helpful vote
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Got the product on time
August 9, 2016

Last week I placed the order on Modlily and got the product on time. Well, I was not expecting that they will deliver the dress within 4 days. Anyway, the quality of the dress was good enough at that price. And will love to recommend the online shop to all.

Date of experience: August 8, 2016
New York
1 review
0 helpful votes
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Excellent items
September 23, 2017

I have a wedding on a cruise that I need to go and we have to wear yellow, red or blue. I took a chance and ordered this dress because it looked cute and the reviews were great. This dress did not disappoint! It's cute and comfortable and is perfect.

Date of experience: September 23, 2017
California
1 review
0 helpful votes
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Happy with the dress
September 11, 2016

Dress took a pretty long time to get to me, BUT I am SO happy with this dress! The pattern on the dress was a little different but not even that noticeable. Same color as the one above, only thing was placement of the pattern. The length fits me H to the T. (I ordered a medium) Will be ordering again. SO excited to take this dress to the beach!

Date of experience: August 10, 2016
Florida
1 review
0 helpful votes
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Great shopping experience
June 26, 2024

The selection of clothes is great and they have a good selection for just about anything you'd need.

Date of experience: June 26, 2024
Ireland
1 review
2 helpful votes
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Been waiting a month for order, promised 1-5 days. Asked for refund, no response. Where's my order then? Hong Kong notified, Shanghai notified, Shanghai processing. That was the 15th February, my order was placed 13th January. It; s just so disheartening and so wrong customers are treated this way. Will post again if I ever receive my order!

Date of experience: February 19, 2017
Texas
1 review
0 helpful votes
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Swimsuit Issue
May 23, 2022

I ordered 2 swimsuits and I received 3. I contacted you to see about getting the "extra" suit back to you. A few emails back & forth and the issue was resolved. Other than receiving way too many emails/advertisements a day, my experience was fantastic and I LOVE the swimsuits.

Date of experience: May 23, 2022
Canada
1 review
0 helpful votes
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Very quick, friendly and efficient service. I could not find any information with regards to my order being shipped, when I should receive it or the shipping #. She was quick to assure me when I would receive the order and that she would send me a confirmation to email.

Date of experience: September 9, 2022
New York
2 reviews
1 helpful vote
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Ordered from this company and was told my order was delivered but it was not delivered. They told me to track my order and ask the tracking company to find my items. It's there items and there shipper. As of yet I have still not received my items no one seems to beable to give a answer. Mean while I am out of getting what I paid for..

Date of experience: February 7, 2022
Texas
1 review
3 helpful votes
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I ordered a month ago and have yet to receive my order though the payment was processed the day I purchased it.
I should have read reviews first. They have soooo many 1star reviews, so I was curious about who would give them a five star review. After reading the 5 star reviews it seems obvious that they were ALL written by non english speakers. Probably submitted by modlily employees forced to rebuttal all the 1 star reviews. None of the 5 star reviews were specific in nature, only glowing praise of the company.

Date of experience: December 21, 2016
Ohio
1 review
1 helpful vote
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SLOW SLOW SLOW
May 30, 2018

Seriously it takes 2-3 weeks for them to even get to possibly shipping and then another week or two to get to the DHL shipper which doesn't even deliver because they pay the post office to deliver... I ordered this on 5/7/18... as of yesterday still package hadn't even reached DHL... bthen just how much longer to get here... am I going to get my summer swimsuit before winter sets in?

Date of experience: May 30, 2018
Illinois
1 review
0 helpful votes
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Shipping was quick. However, the item isn't as shown on the website. The color isn't as bright and the bottom of the shirt is actually straight across instead of raised on the sides. I won't be ordering from Modlily again. If they would just show the model wearing the actual item, they wouldn't seem deceptive.

Date of experience: August 2, 2022
New York
1 review
0 helpful votes
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Highly recommend
September 28, 2017

I recently ordered a navy blue blouse and as per usual, I am pleased with the service received. My order was shipped in a timely manner and of course, the price was reasonable. The blouse had all the particulars as stated in the description online. Nothing was out of place! The material was of good quality. The color, size and the style were a perfect fit for me. I felt very comfortable in it. Modlily always seem to have the perfect items for me. They have a lot of items to choose from to suit your style. I would recommend everyone to shop here!

Date of experience: September 27, 2017
Canada
1 review
0 helpful votes
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Great custome service
December 12, 2023

I ordered 2 dresses as we were going to Mexico and was worried that I wouldn't receive them in time. I contacted Modlily and they said they would put a rush on them. I did receive them the day before we left for our holiday. Very good quality but too big for me. I returned them the same day. I have bought many bathing suits and have loved them all. They were great prices and I have had many compliments. Thanks Modlily.

Date of experience: December 12, 2023
Canada
2 reviews
0 helpful votes
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My first order came in this week. I have to return one item. I was given a couple of addresses in the US to ship the item back to and then they would refund me but I am responsible to pay for the shipping. I live in Canada. It would cost me more money to send it back to get the refund. It makes no sense to return it. I asked for a telephone number to talk to someone but the Chat support said I can't get a telephone number to talk to anyone. I took a second step to reach out again via FB Messenger only to go through the same thing. They gave me an email address to write to. So I took that step...and of course no one answered. I reached out through Messenger again and no one is responding. Not worth it.

Date of experience: November 23, 2023
Canada
1 review
1 helpful vote
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Bathing Suit
August 6, 2023

Bought 2 bathing suits using the sizing guide. 1 fit perfectly, the other had a defect making it unwearable. The bralette inside the suit was way too small, the picture on the right compared to the correct size on the left. I asked for a refund and a shipping label because the mistake was not mine. They are offering me a 20% refund for a suit I do not want because I can't wear it. Also I had ordered the suits beginning of June for a trip and they were supposed to be shipped immediately. They arrived a week after I got home from vacation.
Since when does a customer have to pay for manufacturing defects?

Date of experience: July 7, 2023
KR
1 review
0 helpful votes
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Great customer service
October 1, 2016

The customer service is so good. Such a quick response as well as resolution to the issue. Very good experience. If you have any problem, you can ask them. They will reply to you patiently and professionally. Good service!

Date of experience: August 30, 2016
China
2 reviews
0 helpful votes
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I absolutely love this website
May 1, 2017

I absolutely love this website so so so much. I always feel satisfied with my purchases bought from Modlily. Each time when I see new new arrival products, I couldnt help my self buying some of them because their cuteness and fashion style.

Date of experience: March 30, 2017
Canada
1 review
0 helpful votes
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My experience with modlily
May 11, 2022

I will definitely order again, I ordered 2 bathing suits and the fit perfect and were as pretty as they advertised, delivery took a while but worth the wait and they kept in touch with me throughout the wait.

Date of experience: May 11, 2022
Virginia
1 review
0 helpful votes
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The fabric is good
September 11, 2017

My garment arrived well within the suggested time. The fabric is good and the workmanship is excellent. The sizing is a bit on the small side, so I chose the next larger size for my second order placed yesterday.

Date of experience: September 11, 2017