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Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
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About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Reviews Summary

Modlily has a rating of 4.5 stars from 7,979 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
811
value
466
shipping
476
returns
382
quality
447
This company responds to reviews on average within 5 days
GB
1 review
0 helpful votes
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Happy customer
May 1, 2023

Great experience. I was unsure of ordering online but I am very happy with the whole process. The tops I purchased fit perfectly and the quality is excellent. I am so pleased with them that I have ordered more.

Date of experience: May 1, 2023
Kentucky
1 review
0 helpful votes
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Very Satisfied
July 3, 2017

This was my first order and everything I ordered came quickly (way quicker than expected) and the quality was good! Everything fit great and I am already in the process of placing another order. Very happy with my purchases.

Date of experience: July 2, 2017
North Carolina
1 review
4 helpful votes
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I forgot the negative shipping reviews I had read earlier and mistakenly placed an order on December 24. Got an email that it was in the shipping dept on December 25 and expected to be delivered on the 28th. Small print says something much different;<<; read the small print people. Fake shipping! Terrible customer service in this day of free 2 day shipping. And fake tracking information. Or maybe not... my updated tracking info is the same as it was on December 25... still in shanghai China. Buy American!

Date of experience: January 8, 2018
Sofia M. Modlily Rep
over a year old

Dear Beverly S.
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.

New York
3 reviews
5 helpful votes
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Stressed!
January 11, 2018

I ordered 3 tops... One fit but was ripped, the other 2 were too small. I contacted them and they offered me a 50% refund to keep what didn't fit! After many messages back and forth (they dont have a phone number) RED FLAG!, they offered me 80% refund! They CLEARLY dont want to exchange! I finally gave up and am TRYING to get back some of my money! Filed a complaint against them thru PayPal I hope noone has to go thru what I did!

Date of experience: January 11, 2018
Sofia M. Modlily Rep
over a year old

Dear Kalee O.
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.

Georgia
1 review
0 helpful votes
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Good service
September 24, 2021

I ordered 2 shirts and swimsuit. I had to send shirts back. Haven't had time to get refund yet but I really like the customer service I've received. They answer promptly and are easy to get in touch with.

Date of experience: September 24, 2021
Australia
1 review
0 helpful votes
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A++++ highly recommended
March 2, 2023

Good quality clothing, good variety to chose from and I like the fact that the clothing fitted perfectly and lovely materials and designs and that I won't see many people dressed the same as me walking down the street.
Prompt delivery …….def will tell family about this company

Date of experience: March 2, 2023
Indiana
1 review
3 helpful votes
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Not happy
March 27, 2018

I still havent received my tops I ordered I will never order from you again! It has been almost a month. I just received my jewelry this week if I would have known it was going to take this long I would have never ordered from you, I needed one of those tops for a special event but to late now. I wished you would just give me back my money and call it a day but I have a feeling thats not going to happen. Have a nice day. Mary Gibbs

Date of experience: March 27, 2018
GB
1 review
0 helpful votes
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Love this dress.
August 5, 2016

I seriously love this dress. It fit me perfect. I have a smaller waist with bigger bottom and this flatters me perfectly. I wear a large in dresses due to my bottom section and the Large fit perfect. I am 5'8 and it falls nicely at my ankle. Very happy with this purchase.

Date of experience: July 4, 2016
TW
1 review
0 helpful votes
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My favourite website
April 26, 2017

I'm overall fairly pleased with the quality of this site. It's my favourite website when I'm shopping online. Their service is very nice. Both for the questions from customers and the shipping time. They answer my questions very fast and the shipping time also very fast. Will buy more clothes from your store again.

Date of experience: April 25, 2017
California
1 review
0 helpful votes
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Love them!
July 25, 2016

I really like this dress. The material is a good thickness. Very cute and comfy. Beautiful dress with very nice material. Warm and comfortable but form fitting and pretty. The regular size was. I love them and the fabric is so soft. I bought numerous colors. I am so happy with this purchase.

Date of experience: June 23, 2016
California
1 review
0 helpful votes
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Very pleased!
July 28, 2016

Fits great and very comfortable! I got the dress and it is very well made. I am in love with this dress. It is very good quality and is actually comfortable to wear. I will definitely be purchasing more dresses from this brand. Overall I was very pleased with this dress and could see myself wearing it again.

Date of experience: June 26, 2016
North Carolina
1 review
6 helpful votes
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Dont Buy Scam
December 23, 2016

I sent money Dec 2 2016 for two tops. Paid through paypal. Nothing has came. I ask for my tracking number from modlily. Fake number. Customer service number not in service. I am disputing a claim for full refund through paypal.

Date of experience: December 23, 2016
Louisiana
2 reviews
2 helpful votes
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Tops
March 7, 2018

The last top I ordered i love the style and the fabric but it does not fit. All the other tops I have ordered were true to size this one is 2 sizes too small. I realize they are made in China but they should be cut more to American's size chart. The ordered said red with grey inner shirt but it is orange with grey inner shirt. The color is very pretty even if not stated correctly that I do not mind but I can't wear it that is very disappointing.

Date of experience: March 7, 2018
Oregon
1 review
0 helpful votes
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I ordered the dress a size bigger, I will not be able to wear this dress. It's too small. You advertise a dress that is flowing and loose but your sizing does not confirm it. I wear a medium- large so I ordered an xl. Hah! It's tiny. I'm absolutely disappointed. I was looking forward to this gorgeous turquoise dress for Easter from Modlilly - But it's not happening.

Date of experience: April 5, 2017
TW
1 review
0 helpful votes
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Elegant and perfect
October 10, 2016

Love it so much! The style of the clothes in Modlily is really my favorite. I have bought many clothes in Modlily, this time a dress, which is a little big in the bust but otherwise fits perfectly. I recommend highly.

Date of experience: September 8, 2016
Massachusetts
1 review
0 helpful votes
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Great product
March 20, 2023

It took a while to receive the two suits - but worth the wait! True to size and seems to be good material. I would like to order more but won't be here long enough to receive on time. Loved the selection.

Date of experience: March 20, 2023
Pennsylvania
2 reviews
0 helpful votes
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Modlily is excellent in pricing and customer service. I have never had a problem with returns they are simple and easy. I always shop at Modlily, thank you again for the great service and coupon.And the products are in excellent high-quality.

Date of experience: June 16, 2017
California
1 review
2 helpful votes
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I have waited over a month for my order and they keep lying and say it is going to be delivered but it hasn't. My understanding is that this company takes your money and never delivers the order according to many other reviews. Don't fall for this scam. Terrible customer service and dishonesty. I am going to have to go to my bank to get my money back.

Date of experience: May 31, 2019
Massachusetts
1 review
0 helpful votes
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Return
August 11, 2022

I had a very difficult and time consuming time trying to return. Your system of returning is confusing to say the least. Finally did manage to get it sent Anusha was very helpful in finalizing the return. She took care of my problem very well. We did get disconnected at one point, but did get back and solved the issue.

Date of experience: August 11, 2022
Canada
1 review
0 helpful votes
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Set for Summer
March 28, 2023

This gal is now ready for the summer season, with several swimsuits and cover ups. I ordered several one and two piece suits and all are just perfect. Normally a 12-14 in swimsuits I ordered the XL and they all fit perfectly. The quality is amazing.
The site was easy to maneuver and the order came very quickly. I highly recommend them

Date of experience: March 28, 2023