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Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
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About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Reviews Summary

Modlily has a rating of 4.5 stars from 7,979 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
811
value
466
shipping
476
returns
382
quality
447
This company responds to reviews on average within 5 days
Massachusetts
1 review
5 helpful votes
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Their size chart is completely out of scale! I purchased a linen dress; knowing that their size is considerably small than here, I ordered a size L instead of medium. Well the dress is so small that I couldn't fit inside and the material is cotton+polyester instead of linen! Forget the refund; they want me to ship back to China at my own expense and they offer me another purchase with 20% off! That really ad to my reluctance to buy from China! Their email address is *******@modlily.com

Date of experience: April 6, 2017
New Jersey
2 reviews
0 helpful votes
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Order/ Email questions
April 19, 2022

I wrote because I was having trouble getting on the email website with my email. And when I did finally get on, it said there was no order associated with the account. The reply was very timely and helpful each time I wrote back. I was assured that my order had gone through and got help with my email issues. The promptness and efficiency was most appreciated

Date of experience: April 19, 2022
Australia
1 review
0 helpful votes
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Value for money bathing suit
April 26, 2022

My wife found a two piece bathing suit on ModLily and the website showed excellent pictures and sizes. The website was easy to use and the item was spot on for fit and size. The item was well packed and was dispatched with tracking detail. All in all an excellent buying experience and would recommend ModLily

Date of experience: April 26, 2022
Canada
1 review
1 helpful vote
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Beautiful clothing
May 19, 2019

I have ordered two tops already from Modlily and i am completely satisfied,, they fit very well and good quality. I dont know why so much bad reviews on them... i have now ordered a 3rd top and hopefully will be as nice as the two others... i am getting a lot of compliment on them asking where i bought those... i guess they must look nice.

Date of experience: May 18, 2019
California
1 review
0 helpful votes
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A perfect summer dress
July 23, 2016

These dresses are awesome! The fit and colors are very flattering. The material is thick but soft; very comfortable. The "green" is my favorite but the peachy/blue is pretty too! I am 5'8 and it falls nicely at my ankle. Very happy with this purchase.

Date of experience: June 21, 2016
GB
1 review
0 helpful votes
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Disappointing top
April 8, 2023

Loved the bikini that I ordered good quality material and fitted perfectly but I was very disappointed in the white top I ordered very poor quality then I went to the post office to return and to find that it would cost me the price of the top to return the item to you.
Won't be ordering again

Date of experience: April 8, 2023
Canada
1 review
0 helpful votes
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Amazing suits!
March 23, 2023

Great quality and exactly like the product pictures. Colours are bright, quality is good. Fit is true to size. I usually purchase a size 12 and in these suits I purchased a large. Fit is awesome. I purchased 6 suits and returned two. The only draw back is you pay for shipping for any return. However, a full refund was put back on my visa for the items I purchased. I had several compliments on my suits while I was in the Caribbean on vacation. Many people asked where I bought my suits. I was promoting your company all week! Thank you!

Date of experience: March 23, 2023
Canada
1 review
0 helpful votes
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Item was true to my size
June 21, 2024

No issues with the products. There are lots of tops to choose from. Wanted to try items for size before possibly ordering again.

Date of experience: June 21, 2024
Australia
1 review
4 helpful votes
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Don't fall for it
December 18, 2016

I ordered 2 dresses that were supposed to be shipped within 3 days, but then 1 week later they were not shipped yet. Fortunately, I paid with paypal, so I requested reimbursement. As soon as i did that they shipped the dresses.
The dresses arrive from China, they are cheaply made and don't look like in the photos. They are not in 1 colour, but the 2 layers are in 2 different colours. One of the dresses i ordered was supposed to be in navy blue and it's in purple, with the layer underneath in navy blue. I would never have ordered these dresses. And I will never use this service again.

Date of experience: December 18, 2016
North Carolina
1 review
0 helpful votes
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Fashionable design
August 25, 2017

I love the simple but fashionable design of this shirt. Once I received this shirt and tried it on, I decided that it would become the everyday wear when I go to work. The shirt looks very pretty. The sleeves are very fashionable. I love it very much.

Date of experience: August 24, 2017
GB
1 review
0 helpful votes
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Customer Service
December 4, 2021

Excellent service i had to change the delivery address for the order I had placed, i raised a ticket and the response came back within hours confirming my request had been actioned and the delivery was now on its way to the new delivery address. Thank you Alice.

Date of experience: December 4, 2021
Texas
1 review
0 helpful votes
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Return policy does not extend to sale items
May 24, 2023

I ordered a swimsuit after purchasing two very nice swim bottoms that fit me perfectly. I ordered the same size in the swimsuit, but the bottoms were miniscule and the top was huge. Had I known that sale items weren't returnable, I'd never have ordered it. This policy should be clear in the item description of all sale items.

Date of experience: April 24, 2023
North Carolina
1 review
0 helpful votes
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Return policy
September 3, 2022

I will not be a returning customer as I had to pay 9.99 to return an item. This is not fair in my book. If you receive and item that you do not like once you try it on you should not have to pay to return it. Thank you for a VERY poor experience!

Date of experience: August 4, 2022
Australia
1 review
0 helpful votes
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Great products
August 27, 2022

Purchased products online, bathers and shorts. Small issue with delivery but they arrived well packaged and great quality. Sunshine helped with the delivery issue and product arrived shortly after. Would purchase again.

Date of experience: August 27, 2022
Florida
1 review
0 helpful votes
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Absolutely kind seller. I have ordered some clothes from another site before. But I'm very disappointed with the quality. But this site is absolutely perfect. I got the clothing and the quality is perfect. I think I will be your regular customer. Thank you so much for your kindness!

Date of experience: July 18, 2017
Maryland
1 review
0 helpful votes
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Great Website
July 17, 2017

10. This outfit is so AWESOME! It is perfect! The sizing is right on target! The material is so silky! The colors are vibrant. The leggings are extra long, the tunic is extra long! AWESOME! Finally an outfit that I comes long enough! I really feel classy in this outfit. Haven't got to wear it out because I just got it, but I can't wait! Five stars from me!

Date of experience: July 17, 2017
California
7 reviews
20 helpful votes
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MODLILY SUCKS
July 26, 2017

MODLILY SUCKS! This company is total trash, run by non-English reading and understanding morons. Don't waste your time or money because they don't take returns and lets them avoid paying refunds. PayPal supports them and refuses to reimburse you if you are ignorant enough to by from them after reading all the horrible reviews.

Date of experience: July 26, 2017
Sofia M. Modlily Rep
over a year old

Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “W” or “WW”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.

KR
1 review
0 helpful votes
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I love shopping at Modlily.com.
April 18, 2017

Modlily is such a excellent finding! I placed a trial order from this website, to my surprise, the clothes look good on me, but it accentuates the curves very well. The material is very nice, high quality and it is well-constructed and soft on me.

Date of experience: April 18, 2017
California
1 review
1 helpful vote
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Satisfied with their service
August 9, 2016

Really a huge collection of dresses in Modlily and the quality of the dresses are very good. Also price is reasonable. The customer service of the website is mind-blowing and quick delivery. I really satisfied with their service. I definitely will place order s in future.

Date of experience: August 8, 2016
South Dakota
1 review
0 helpful votes
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It fits on me
July 30, 2016

Vintage sleeveless long dress is a popular and wonderful dress. It fits on me, I like its style and I want to make order for my sister, my sister s figure is similar to me. I can it to attend party, club, and other occasional places.

Date of experience: June 28, 2016