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Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
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About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Reviews Summary

Modlily has a rating of 4.5 stars from 7,980 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
811
value
466
shipping
476
returns
382
quality
447
This company responds to reviews on average within 5 days
South Dakota
1 review
0 helpful votes
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It fits on me
July 30, 2016

Vintage sleeveless long dress is a popular and wonderful dress. It fits on me, I like its style and I want to make order for my sister, my sister s figure is similar to me. I can it to attend party, club, and other occasional places.

Date of experience: June 28, 2016
Texas
1 review
2 helpful votes
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Don't waste your time or money with Modlily. I placed 1 order they cancelled 1 item, won't refund my money like they said they did over a month ago for the cancelled item. I returned items and they won't refund those funds either. They are mad cause I filed a Paypal dispute and are now threating me about it. They claim I have to cancel the dispute to get my funds now. Don't waste your money.

Date of experience: June 4, 2021
Sofia M. Modlily Rep
over a year old

Hi, Katherine B.

Sorry for the inconvenience.
Can you tell me your order number?
I will handle it for you.
Looking forward to your reply.
Best regards
Modlily

Arizona
2 reviews
1 helpful vote
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One piece tankini top
May 25, 2022

I do like the design of the bathing suit. It does fit a little snug, I think it runs a little small. The only thing I saw that kept me from giving it 5 stars, is the bottom of the suit with the blue strip around the bottom looks like someone forgot to hem it. It just looks like a piece of cut fabric. Otherwise a nicely made and designed swim suite.

Date of experience: May 25, 2022
Canada
1 review
0 helpful votes
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Bathing suits
April 6, 2022

First order was excellent. Everything fit and although a delay in delivery, timing was OK. Second order not so lucky. Delay on delivery again. On the bathing suit top, one strap was sewed on backwards and so strap was twisted. Will b sending this one back.

Modlily attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 7, 2022
Oregon
1 review
0 helpful votes
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Great
March 24, 2022

I have had nothing but good experience with modlily. If you have a problem they quickly get it taken care of. The quality of the clothes I have gotten has been very good. The size is the right size you order.

Date of experience: March 24, 2022
France
1 review
0 helpful votes
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Fast shipping
July 15, 2016

The dress is so elegant and comfortable. The customer service is really nice. Though I waited for almost two weeks and finally received, I love it. I would recommend it. Same as the picture, it is a trustworthy website.

Date of experience: July 14, 2016
Indiana
1 review
0 helpful votes
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Great experience!
April 4, 2023

I ordered 3 bathing suits & a summer top. They all are PERFECT! The fit is spot on. The colors are just as shown on the website. And they all arrived before I expected them. The prices are very reasonable & the quality is great.

Date of experience: April 4, 2023
Florida
4 reviews
10 helpful votes
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Will not order from you
February 4, 2017

Not a question. An opinion based on the reviews. I'm saddened to find out that you are a sham of a company. As a result of the reviews I will not ever order from you.

Thank you reviewers for the info.

Date of experience: February 4, 2017
Massachusetts
1 review
0 helpful votes
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Modlily
December 6, 2017

If I could give the company a zero I would... first of all the delivery took over a month and the quality of the shirt that was $35, was made cheap and in haste... if I had known I was ordering something from China I would thought otherwise.

Date of experience: December 6, 2017
Sofia M. Modlily Rep
over a year old

Dear Megan V.
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.

Texas
1 review
0 helpful votes
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Swimsuit
April 13, 2023

I've ordered swimsuits & a few outfits before & struggled with them being true to size. This time I ordered & the swim suit fit perfectly. True to size. Love it! Will enjoy it this time I'm beach ready!

Date of experience: April 13, 2023
Maryland
2 reviews
0 helpful votes
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I love ModLily!
November 23, 2022

I have purchased many tops over several years, and I have always been pleased with everything. The prices and sales are great! I have always been complimented when I am wearing their clothes. I have worn their holiday tops for three years, and they still look new.

Date of experience: November 23, 2022
Michigan
1 review
0 helpful votes
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Perfect
October 11, 2023

I ordered this for private wedding ceremony for my son and daughter in law. This outfit worked out well. It fit well and quality was good. My bra showed slightly at the middle of my back. Keep in mind when ordering a one piece of any outfit, you have to remove everything to used restroom. This can be tiresome when wearing from noon to 11:30pm. All and all I was very happy with the outfit and the price. I believe it took about 2 weeks to arrive.

Date of experience: October 11, 2023
New Jersey
2 reviews
0 helpful votes
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I wanted to return only 1 of the 2 swim suits that I purchased. However, when I tried to process the return on the website, I was only given the option of returning the swim suit that I wanted to keep. I believe the chat helped, but until I receive the mailing label., I will not know for certain.

Date of experience: July 8, 2022
Indiana
1 review
0 helpful votes
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Account access
January 13, 2023

My dress arrived; too large. I wanted to return it, in order to do so, I need to log into my account. The website would not allow me to log in. I had to do a chat with someone in customer service to get the ticket/return started for me. I had to create an account when I placed my order. How can I not have access to it now?

Date of experience: December 14, 2022
Tennessee
1 review
0 helpful votes
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Great customer service
December 5, 2021

I placed an order, but it had my old address on it. I thought I had changed it, but the "save" button was hidden by the keyboard. I realized it was wrong when I reviewed my order, and instantly emailed to get it changed. Received confirmation about the change the very next day before the order was shipped. Thank you!

Date of experience: December 5, 2021
Illinois
1 review
2 helpful votes
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Very bad Company
May 3, 2016

I bought 5 items and only one item fits. They will not take my return on the 4 items. The only way they communicate is by ticket. They do not want the clothes back and will not refund my money. Don't order from them!

Date of experience: May 3, 2016
Sofia M. Modlily Rep
over a year old

Hi Dawn,
We have been devoting to offer good products with low price, but it maybe up to your expectation. You could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.

Please contact us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.

Canada
2 reviews
0 helpful votes
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Too long to receive order
April 1, 2024

I waited five weeks before receiving my items. Furthermore, I don't know if it is my mistake but I bought 4 items and the one that made me buy these four items was not received, I received one item twice and not the one I anticipated. The prices are similar to other sellers but the quality is not negligeable. I am tempted to order the item I wanted in the first place but the summer might be over before I receive it.

Date of experience: March 22, 2024
China
1 review
0 helpful votes
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Very flattering
July 21, 2016

I wanted an easy to wear summer dress for shopping, luncheons, etc that wasn't frilly or too fancy. So, I wore a white cami under it and it looks adorable. It fits great otherwise. The fabric is nice and soft.The first time I wore this dress, I received several compliments.

Date of experience: June 19, 2016
California
1 review
5 helpful votes
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I ordered a blouse from a ad on facebook. Didn't realize they were shipping it on a slow boat from China, when I finally received it even though it said Large it was not a large. I couldn't even put it over my boobs. There was no room! Definitely made for a skinny china doll. Don't waste your time and get sucked in their facebook ads.

Date of experience: May 26, 2019
Texas
3 reviews
0 helpful votes
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Good designs
November 6, 2023

The clothes are very unique, my only issue is that are all made with polyester and are very warm to wear, even the short sleeve ones.
I would love to see some clothes that are made of cotton and maybe some that are not tummy control.

Date of experience: November 6, 2023