Sitejabber Website Reviews and Complaints
business logo of Modlily

Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
Write a Review

About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
How would you rate Modlily?
grey star
grey star
grey star
grey star
grey star

Reviews Summary

Modlily has a rating of 4.5 stars from 7,980 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
811
value
466
shipping
476
returns
382
quality
447
This company responds to reviews on average within 5 days
Idaho
2 reviews
0 helpful votes
Follow Tanja U.
Unfollow Tanja U.
Send Message
Share Review
Report Review

Poor quality and not like pictures
April 26, 2022

Not happy and I could not return it because I did not ever hear back from the customer return service. I ordered it in November and am just hearing back from them in March. And it had nothing to do with me wanting to return my order. Waste of money!

Date of experience: March 27, 2022
Canada
1 review
2 helpful votes
Follow Joly K.
Unfollow Joly K.
Send Message
Share Review
Report Review

Bathing suit
May 23, 2023

I was always promised a delivery date but the tracking number always told me different I submit a couple of tickets you were telling me that the item was on its way, that it was in custom but when I look at the tracking it was always stuck at your end. Wath the tracking said and what you were saying was never the same thing. But it finished well as I received the item and it was very nice. Thank you

Date of experience: April 23, 2023
Illinois
2 reviews
0 helpful votes
Follow Sheridan Q.
Unfollow Sheridan Q.
Send Message
Share Review
Report Review

Beautiful Tops
April 4, 2023

Very easy to purchase. Great variety of tops for all occasions. Love the mint top. Bought it to wear on a dinner cruise. However, size ran small for a 2x. Sleeves extremely tight. Would have reordered had it been in a bigger size. Very easy to return.

Date of experience: April 4, 2023
Florida
1 review
0 helpful votes
Follow Myatt P.
Unfollow Myatt P.
Send Message
Share Review
Report Review

Great product.
July 9, 2024

This is my third time ordering and I have always gotten exactly what I expected. Great quality and great price.

Date of experience: July 9, 2024
California
1 review
0 helpful votes
Follow paula p.
Unfollow paula p.
Send Message
Share Review
Report Review

Web site
July 10, 2024

I adore this web site. Hated to buy clothes. Capri pants and tops are stellar. Keep the styles coming.

Date of experience: July 10, 2024
Australia
1 review
0 helpful votes
Follow Shirley A.
Unfollow Shirley A.
Send Message
Share Review
Report Review

Products and services
January 26, 2022

The best online shop I've experienced. I love your products and your services. I will continue to buy from you as your clothes/ jewellery are amazing. True to size and the colours are awesome. Thank you

Date of experience: January 26, 2022
Florida
1 review
0 helpful votes
Follow Pat F.
Unfollow Pat F.
Send Message
Share Review
Report Review

Evening Dresses
May 23, 2023

Dresses were great price but quality was not good so I am returning both dresses. Also, fit was not good. I think the return policy is also misleading so I hope I will get a full refund but I think I have to pay for shipping, whereas others offer free shipping back for returns.

Date of experience: April 23, 2023
Wisconsin
1 review
0 helpful votes
Follow Holly V.
Unfollow Holly V.
Send Message
Share Review
Report Review

Help Center
January 13, 2022

I placed an order and the noticed my address needed to be updated after I placed my order. I sent an email to the help center and they turned it all around in a day and I was still able to keep my shipping date. That is fantastic service.

Date of experience: January 13, 2022
Canada
1 review
0 helpful votes
Follow Sandy R.
Unfollow Sandy R.
Send Message
Share Review
Report Review

Pleasantly Surprised
August 2, 2022

I was shopping for bathing suits on a familiar website but it's getting ridiculous to pay $200 plus for one name brand. I have been getting ModLily ads on Facebook for awhile so I figured I would try an order. The order shipped quickly and I was very pleased with the two tankini tops and one bottom I ordered. The suits fit well and the colors were as vibrant as they were on the ad. I got two tops and one bottom for much less than others I was looking at on my go to site.

Date of experience: August 2, 2022
Illinois
1 review
0 helpful votes
Follow Kristin V.
Unfollow Kristin V.
Send Message
Share Review
Report Review

Blue ruffled swim dress and shorts
January 28, 2022

I had a great experience ordering from Modlily! My email was answered personally and right away. My order was adjusted and my swim dress fit and looks nice. Great selection service and price. Thank you Modlily!

Date of experience: January 28, 2022
Washington
1 review
0 helpful votes
Follow Carolyn L.
Unfollow Carolyn L.
Send Message
Share Review
Report Review

Well made
June 28, 2023

I ordered two items, a dress and a swimsuit. The dress fit perfectly and the quality was great! The swimsuit, while very well made, the sizing was off by about a size. It fits but tighter than I prefer. I will pass it on to someone because it is very pretty. The dress came very quickly while the swimsuit took about three weeks to come in. Over all. I would order again!

Date of experience: June 28, 2023
California
1 review
0 helpful votes
Follow Tammie S.
Unfollow Tammie S.
Send Message
Share Review
Report Review

Exactly as the picture
August 6, 2016

My new purchase is really beautiful and looks exactly like the photo! I love the floral print, and it fits me very well. It is a little short because I am tall, but it doesn't matter. It is perfect for summer! The material is very light, and it is very well made.

Date of experience: July 5, 2016
North Carolina
1 review
0 helpful votes
Follow Joan W.
Unfollow Joan W.
Send Message
Share Review
Report Review

Picture looked better then actual product
May 31, 2023

The material of the top piece was very scratchy, uncomfortable, cheap feel to the fabric Although I got a large to support the chest, there was way too much extra material in the torso. The bottoms were very cheap material too. I will not wear it.

Date of experience: May 1, 2023
Japan
1 review
0 helpful votes
Follow Suzette N.
Unfollow Suzette N.
Send Message
Share Review
Report Review

Alice
September 6, 2022

I have been very satisfied, very nice customer service. Alice helped me a lot. She knows her job well, answered all my questions, updated me with my order, she is very respectfull, kind and professional.

Date of experience: September 6, 2022
Missouri
2 reviews
10 helpful votes
Follow Denise G.
Unfollow Denise G.
Send Message
Share Review
Report Review

I ordered a swim suit and a necklace from this company. When the swimsuit came, it was NOT the swim suit that I ordered. It was a different swimsuit. They are telling me I have two options.

A: keep the swimsuit they sent me that I didn't order and pay 70% of the cost of the swimsuit that I didn't want in the first place. (because you offered me a 30% refund.)

B: pay return shipping to send back the order, which will cost me probably around $10, and get a refund of $16.66 (The cost of the swimsuit) (which would leave me paying over 50% of the cost of the swimsuit that I didn't order.)

I got screwed. I do not think I should have to pay return shipping on a swimsuit that I didn't order. This is THEIR fault, not mine. This place is ridiculous. I will NEVER order from them again and I urge you all to keep your hard earned money!

Date of experience: September 9, 2015
Arizona
1 review
0 helpful votes
Follow Linda F.
Unfollow Linda F.
Send Message
Share Review
Report Review

Summer tops
March 14, 2023

I bought a blouse, sweater, sweatshirt, bathing suit top, and anklet.

I thought I was getting the top and bottom on the swimsuit so I was disappointed when I only got the top.

Not so sure I like the fabric the blouse is made from but I haven't worn it yet so I'll decide later. The sweatshirt and sweater are very nice.

Date of experience: March 14, 2023
California
1 review
10 helpful votes
Follow Leiana M.
Unfollow Leiana M.
Send Message
Share Review
Report Review

Never got product
November 28, 2015

I wanted to try this website out so I bought one item. They took the money out the same day and it's been a month and I still haven't got my product. I been try to get my product or my money back and they are not responding. I will never get anything from this site again, I don't recommend this site to anyone else either.

Date of experience: November 28, 2015
Canada
1 review
0 helpful votes
Follow Pritchett Q.
Unfollow Pritchett Q.
Send Message
Share Review
Report Review

Poor customer seevice
April 15, 2023

The item I ordered was too big. Returning the item to the company was going to cost $22, almost half the price of the bathing suit too. This is without the matching bottom which still had to be ordered separately. Due to the poor customer service/return policy this will be my last order with modlily

Date of experience: March 16, 2023
New Jersey
1 review
0 helpful votes
Follow Annemarie C.
Unfollow Annemarie C.
Send Message
Share Review
Report Review

Excellent service
December 23, 2021

I reached out thinking I didn't receive a small item. Within 24 hours or less I had a reply stating to check the clothing since it was a small item. And there it was. This was the first I ordered from your site.

Date of experience: December 23, 2021
Virginia
2 reviews
8 helpful votes
Follow Tracy S.
Unfollow Tracy S.
Send Message
Share Review
Report Review

The quality of the items is awful - - nothing like in the picture. The items took forever to arrive though I paid for expedited shipping. Now, it is impossible to process the return. I keep getting failure notices. I wish I saw these reviews before I bought this crap.

Date of experience: April 23, 2019