Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Modlily has a rating of 4.5 stars from 7,980 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.
Not happy and I could not return it because I did not ever hear back from the customer return service. I ordered it in November and am just hearing back from them in March. And it had nothing to do with me wanting to return my order. Waste of money!
I was always promised a delivery date but the tracking number always told me different I submit a couple of tickets you were telling me that the item was on its way, that it was in custom but when I look at the tracking it was always stuck at your end. Wath the tracking said and what you were saying was never the same thing. But it finished well as I received the item and it was very nice. Thank you
Very easy to purchase. Great variety of tops for all occasions. Love the mint top. Bought it to wear on a dinner cruise. However, size ran small for a 2x. Sleeves extremely tight. Would have reordered had it been in a bigger size. Very easy to return.
This is my third time ordering and I have always gotten exactly what I expected. Great quality and great price.
The best online shop I've experienced. I love your products and your services. I will continue to buy from you as your clothes/ jewellery are amazing. True to size and the colours are awesome. Thank you
Dresses were great price but quality was not good so I am returning both dresses. Also, fit was not good. I think the return policy is also misleading so I hope I will get a full refund but I think I have to pay for shipping, whereas others offer free shipping back for returns.
I placed an order and the noticed my address needed to be updated after I placed my order. I sent an email to the help center and they turned it all around in a day and I was still able to keep my shipping date. That is fantastic service.
I was shopping for bathing suits on a familiar website but it's getting ridiculous to pay $200 plus for one name brand. I have been getting ModLily ads on Facebook for awhile so I figured I would try an order. The order shipped quickly and I was very pleased with the two tankini tops and one bottom I ordered. The suits fit well and the colors were as vibrant as they were on the ad. I got two tops and one bottom for much less than others I was looking at on my go to site.
I had a great experience ordering from Modlily! My email was answered personally and right away. My order was adjusted and my swim dress fit and looks nice. Great selection service and price. Thank you Modlily!
I ordered two items, a dress and a swimsuit. The dress fit perfectly and the quality was great! The swimsuit, while very well made, the sizing was off by about a size. It fits but tighter than I prefer. I will pass it on to someone because it is very pretty. The dress came very quickly while the swimsuit took about three weeks to come in. Over all. I would order again!
My new purchase is really beautiful and looks exactly like the photo! I love the floral print, and it fits me very well. It is a little short because I am tall, but it doesn't matter. It is perfect for summer! The material is very light, and it is very well made.
The material of the top piece was very scratchy, uncomfortable, cheap feel to the fabric Although I got a large to support the chest, there was way too much extra material in the torso. The bottoms were very cheap material too. I will not wear it.
I have been very satisfied, very nice customer service. Alice helped me a lot. She knows her job well, answered all my questions, updated me with my order, she is very respectfull, kind and professional.
I ordered a swim suit and a necklace from this company. When the swimsuit came, it was NOT the swim suit that I ordered. It was a different swimsuit. They are telling me I have two options.
A: keep the swimsuit they sent me that I didn't order and pay 70% of the cost of the swimsuit that I didn't want in the first place. (because you offered me a 30% refund.)
B: pay return shipping to send back the order, which will cost me probably around $10, and get a refund of $16.66 (The cost of the swimsuit) (which would leave me paying over 50% of the cost of the swimsuit that I didn't order.)
I got screwed. I do not think I should have to pay return shipping on a swimsuit that I didn't order. This is THEIR fault, not mine. This place is ridiculous. I will NEVER order from them again and I urge you all to keep your hard earned money!
I bought a blouse, sweater, sweatshirt, bathing suit top, and anklet.
I thought I was getting the top and bottom on the swimsuit so I was disappointed when I only got the top.
Not so sure I like the fabric the blouse is made from but I haven't worn it yet so I'll decide later. The sweatshirt and sweater are very nice.
I wanted to try this website out so I bought one item. They took the money out the same day and it's been a month and I still haven't got my product. I been try to get my product or my money back and they are not responding. I will never get anything from this site again, I don't recommend this site to anyone else either.
The item I ordered was too big. Returning the item to the company was going to cost $22, almost half the price of the bathing suit too. This is without the matching bottom which still had to be ordered separately. Due to the poor customer service/return policy this will be my last order with modlily
I reached out thinking I didn't receive a small item. Within 24 hours or less I had a reply stating to check the clothing since it was a small item. And there it was. This was the first I ordered from your site.
The quality of the items is awful - - nothing like in the picture. The items took forever to arrive though I paid for expedited shipping. Now, it is impossible to process the return. I keep getting failure notices. I wish I saw these reviews before I bought this crap.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Dear customer, Thank you for your question. Our website has swimwear that allows you to choose different sizes for tops and bottoms. You can click on this link to view it, go to the product detail page, and choose the size you want. https://www.modlily.com/swimwear-suits.html We are online 24 * 7 hours, and emails and tickets are also replied within 24 hours, you can click this link to get more ways to contact us, https://www.modlily.com/contact-modlily-com-a7.html Best regards Modlily
Answer: You probably received same aweful material that I did but different color and design! My top was advertised as 95% cotton. Modlily LIED. I received a unbelievably ugly top in polyester. I wouldnt give it away to my worst enemy. I ordered through Paypal who has a new division solely dedicated to Modlily returns and complaints! Paypal will get my money back and I will be posting all over the interner to warn people of these chinese thieves!
Answer: This can't be a safe site if they are ripping people off I don't understand why they aren't brought up on felony charges
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.