About the Business
Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Modlily has a rating of 4.5 stars from 7,963 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.
I ordered 2 swim suits on 3/15/22 After tracking the package for 3 months & communicating by email. I was informed I could not cancel the order. Went on vacation & had to buy 2 swim suits. I finally received the swim suits at the end of June. I proceeded to follow the instructions to return the suits & never received return instructions. I had 30 days to return & started the procedure 1 day after I received the swim suits. Now it is almost 30 days later & I still have not received return info. I now have 2 swim suits that I don't need & what's worse is they are too big. I will never use this company again. They are very unreliable & can you can only communicate by email, which they don't respond to.
I got the measurements all right BUT! This was to small! Ordered the size 12-14 as 14 is my size, got the top part on but only just!
Going to put it out to Opportunity Shop here in town as this will fit a person who is 10-12 size meaning it is only a Medium size swimsuit.
So, so disappointed in this, was so looking forward to it.
ModLily does a great job of communicating from the moment I placed the order until the moment I received my package. The product is well priced and looks and fits great. Would definitely order from them again.
This is the second time I have ordered from this company and thought the poor customer service from the first order was just a fluke but it wasn't. Ordered item Oct. 16 and they still have not shipped it (3 wks. Later) but, of course, the payment went through my bank immediately. They do not give a tracking number. There customer service is one of those "big circles" with the "we would like to help you but..." Looked at the email confirmation and it says to expect the item between 11/13-11/29. What? Over a month? This is a company that is all about the company, not the consumer.
I placed an order one other time and I got my product in a timely manner. This time I tried to change my mailing address and I hit checkout. I went back to review my receipt and it had my old address. I put in a ticket and my issue was addressed immediately. I appreciate that.
I sent an email because I had not received my merchandise and had a response by the morning. That was great, fast, and very helpful. Of course, I received by package that same day and then I felt bad. My merchandise was what I ordered and as before, fit me. Love your fast response and love your merchandise. I give the individual a 10 star rating.
I ordered a swimsuit and when it arrived it was too small. I contacted Modlily that I needed to return the item. They send a return label and once they receive it, they issued me a store credit minus the return label fee. They were great to work with and I was able to order another swimsuit. I hope it fits.
This was my 1st time ordering from Modily & I must say I am very satisfied with my dress! It looks better than the picture & the quality is beyond perfect. Now I can order more items with confidence... thanks Modily!
The quality of all items ordered are very, very poor and NOWHERE NEAR the correct size.
I knew I'd been scammed the second I touched the items. I didn't bother to try and return. Somethings are not worth the trouble. Lesson learned.
My recourse is to simply try and save others from wasting time and money. Run away!
Would highly recommend this website! This was responsive, patient, fair and honest. Enjoyed the experience!. Response was quick, offers were quite reasonable, processing was fast, and the communication was outstanding.
I bought the Blue Halter Sleeveless Pleated Chiffon Dress on the website Modlily.com and I am very pleased with the service of the website as well as with the design and the quality of the dress. It perfectly fits my type and it is a great color for any occasion. Also I haven't found a dress like this one on any other website. Thanks for the great service.
I order clothing from Modlily on line and find it extremely convenient especially when they are on sale plus additional percentage discounts. The quailty of the clothing is good.The associates are very pleasant and are always there to help the customer.
I ordered a bathing suit and received a different one with no tags on that appeared to be previously worn. For weeks I have been trying to request Modlily to give me postage free shipping instructions to return the one erroneously sent to me and ship me the one I ordered and to no avail. I just want to return the one you sent me & receive the one I ordered. I have NEVER dealt with a company who sent the wrong item & refuses to send me the one I ordered.
Been trying
I am very pleased with the service I got, even when I missed my delivery you communicated and I got it the following day. My swim dress fits perfectly and the quality is much better than I expected. Thank you very much!
I am very satisfied with the purchases I made and am very grateful and thankful for the excellent help that I received from the wonderful customer service person that helped me a lot during my inquiries. My questions were answered promptly and quickly!
I placed an order the beginning of September and I STILL have not received my items. I contacted the customer service, and they told me to please be patient and the package should be on its way. Even more frustrating is they don't provide a tracking number to actually know my package is on its way!
Sent a review you contacted me ask for my account number send them back to you and still have not heard a word from you in two weeks now since please answer me and send me a way to send in my account number back to you. Thank you.
Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
I tried it on the way I got it. The T-shirt is at high quality comparing I searched several other products at this price. I love the color. The chiffon materials make me look skinner. I like the style of the sleeves very much. It looks special.
It was very good. The prices were amazing and the clothes were very good very hard to decide on which swimsuit to order love all the different styles and colors. Wish you would have had a different variety of shoes.
I just tried on one I haven't worn yet & there is a hole in the seam by the bra. It 1 1/2 inches did not get sewn together in the seam.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Cheryl C.,
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Thank you for your time.