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Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
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About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Reviews Summary

Modlily has a rating of 4.5 stars from 7,963 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
811
value
466
shipping
476
returns
382
quality
447
This company responds to reviews on average within 5 days
Washington
1 review
8 helpful votes
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I ordered two dresses by the size chart and they are too small so size chart is not true to size. I read on their site they will not pay for return if they don't fit, only if there is something faulty. So, I will not send them back as it will cost as much as the order to return them to China so twice the cost for me. I will not purchase from this site ever again.

Date of experience: December 4, 2016
Canada
1 review
0 helpful votes
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White blouse
January 31, 2023

The white blouse arrived and was wrinkled. I tried it on and liked the way it fit. I washed it in cold water, put in the dryer on warm with a Bounce sheet. When it was dried, tried it on again and it had shrunk. I gave it away

Date of experience: January 31, 2023
Nevada
1 review
0 helpful votes
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Easy
July 8, 2024

Easy to order and easy to return. You can chat easily with a person online if you have questions or problems.

Date of experience: July 8, 2024
Canada
1 review
0 helpful votes
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Excellent service!
March 31, 2022

The customer service rep. Was very kind and made sure that the item would be shipped back to me. She was polite and efficient and took the time to listen to the problem carefully! Thanks for the great customer service!

Date of experience: March 31, 2022
California
1 review
0 helpful votes
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Not quite what I expected
December 1, 2023

The shopping experience itself and service were fine. I was disappointed in the quality of the merchandise. The fabrics were beautiful colors, but very substandard in quality. They didn't fit well and were very cheaply made.

Date of experience: November 6, 2023
Arizona
1 review
1 helpful vote
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Bathing suit bull
July 1, 2022

I measured myself according to your instructions on your website and ordered the size recommended, again, by your website. I was delighted with the cut and color of the bathing suit I ordered, but it was way to big. I was very disappointed. I had a Memorial Day pool party I wanted to wear it to. I ended up not going.

Date of experience: June 1, 2022
Iowa
1 review
1 helpful vote
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Fantastic experience!
September 18, 2017

Comfortable, relaxed, and got all the help I needed. They were very easy to talk to and always ready to answer questions. They were very professional and went above and beyond! :) And the product sizing was perfect, design is exclusive, the material was great. Fantastic experience!

Date of experience: September 17, 2017
Wisconsin
1 review
6 helpful votes
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Fraudulent
March 11, 2016

I order two jumpsuits from this site over a month ago and still have no received it. I even paid to have it delievered within a week. There is no way to contact an actual person, and they are not prompt with getting back with their customers via email. These people are completely unprofessional, and If I could give this site 0 stars I would.

Date of experience: March 11, 2016
Louisiana
1 review
6 helpful votes
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Low quality
November 1, 2017

Don't try to buy anything from this and similar Asian sites with low quality clothes.
It takes forever to receive the order and forget to try to return anything!
Don't promote scams like this! Buy local!

Date of experience: November 1, 2017
Sofia M. Modlily Rep
over a year old

Dear Monica S.,
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Thank you for your time.

Virginia
1 review
0 helpful votes
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Excellent experience!
September 2, 2024

Very quick service from the time I placed my order until I received it!

Date of experience: September 2, 2024
GB
1 review
0 helpful votes
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Great fabric
June 20, 2016

I am surprised by how much I like this dress. I seriously love this dress. It fit me perfect. I have a smaller waist with bigger bottom and this flatters me perfectly. I wear a large in dresses due to my bottom section and the Large fit perfect.

Date of experience: June 20, 2016
Kentucky
1 review
0 helpful votes
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9.The ordering was very easy and delivery very quick. I received my order on time. I'm very happy with my purchase. It fits true to size and I can't wait to wear it out on the right night out and looking forward to standing out. I tried it on when I got it and feels so comfortable. I'm looking forward to wearing it out

Date of experience: July 17, 2017
Illinois
1 review
7 helpful votes
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I ordered 2 bathing suits feb 10 and still have not received them (march 15). I have emailed the company three times and they keep asking me to "wait more days." i finally requested a refund and they said they couldn't refund my money since the product already shipped. I DO NOT HAVE THE PRODUCT, but my account has already been debited. Total rip-off. Terrible customer service. Buyer beware!

Date of experience: March 15, 2018
Florida
1 review
0 helpful votes
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Great fit
July 30, 2024

I purchased a tanking set in Royal Blue deep cut top and matching blue & pink pants

Date of experience: July 30, 2024
Michigan
1 review
0 helpful votes
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Shirt
December 5, 2021

I placed an order for 3 shirts and realized I had already ordered one of them on a previous order so I asked for it to be removed and received a reply back that it would be and I would be credited. The reply back to me was in a very timely manner. I was very appreciative with the whole process

Date of experience: December 5, 2021
Texas
1 review
6 helpful votes
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Not responsive
May 25, 2017

I placed $100 for bathing suits for a holiday then did not find out until after I placed the order that I would not get them till after the trip. I had a very difficult conversation with them... one sentence a day because of the time delay then now as of their last response I can not log in and see their response, when I go to reset the password it says my e-mail is not found. I had to borrow a bathing suit for my trip! I tried on numerous oacassiobs to call the number and it just says caller is not available and if you leave a message no one calls you back. Feeling completely ripped off and have no ideas if I am ever going to see the purchase. This purchase was a HUGE mistake! Would not recommend to anyone!

Date of experience: May 25, 2017
Sofia M. Modlily Rep
over a year old

Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.

Georgia
2 reviews
0 helpful votes
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Beautiful Shirt
May 1, 2023

I am looking forward to wearing this shirt. It is such a beautiful style. Modlily is my first choice for my clothing needs. It arrived so quick after I placed my order. I will be shopping for all my clothing needs MODLILY first.

Date of experience: May 1, 2023
Massachusetts
1 review
0 helpful votes
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Unhappy
April 14, 2023

The actual purchase and website was not the issue. The product was disappointing. I don't understand how the cups of the bodice were not centered in the bodice but off to the sides. Very ill fitting and odd.

Date of experience: March 15, 2023
Georgia
1 review
7 helpful votes
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ModLily is HORRIBLE
November 14, 2016

The quality and sizing are beyond disappointing. It is close to impossible to return as they only offer 60 percent of the paid price and require you to return the items to CHINA and pay the postal. I could not be more disappointed in this company. I do a lot of on line shopping with US and China based companies and have NEVER had a company treat me so poorly.

Date of experience: November 14, 2016
Israel
1 review
6 helpful votes
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Do not buy from Modlily!
November 19, 2019

Do not buy from Modlily! You have a 50% chance of getting your order and of that a 50% of the dress being correct.
When you don't receive your order at all they steal your money. Their constant reply is they will return your money when you return the item. They can't understand that you can't return what you did not receive.
You are warned!

Date of experience: November 19, 2019