Among the $145+ spent, I bought a swim dress w/swim shorts set. The set—at least the shorts— is definitely USED. Hygienic liner not in place on crotch but crumpled up and stuck inside shorts. Tags cut out. Defective hem on leg— just what we want: fluffy black strings hanging out of used shorts, right in the crotch area.:-/ Not that I will try them on—GROSS! Who knows if they even match the size of the top "swim dress." As if the bait & switch were not enough, they want to charge me $9.99 to return the items— all of which are of shoddy construction. They can kiss my *! I WILL NEVER BUY ANYTHING FROM THIS SHADY COMPANY AGAIN! See my pics and judge for yourself. If a deal looks too good to be true, it is too good to be true!

I wish I would have researched this company!

You're a horrible company. I've decided I will work actively to tell people the truth about Modlily. I ordered a gift and it didn't fit. In the year 2017, the common courtesy is that there is an exchange. Modlily said that all I would get is a twenty percent off of a future purchase. That's shameful. Sure, they said I could return it, but the company is in China! Stay away. Stay away... Stay away!

I was less than impressed with the return process of Modlily. We purchased a top for my wife which came too late to use for the event we intended. It didn't fit as described and made her look pregnant. I returned this in the week it was received after going through the process of attaining a shipping label. The return process said it could take four to six weeks after Modlily received it in Ohio. I tracked the package and saw that it was received. I checked now and then to see if this had been refunded. Finally after four months of not hearing anything, I began a chat with a representative. That person was GREAT! I must say, I kept good records and had all the necessary information required for the rep to give me the refund. My feeling is that if I had not inquired and kept the good records, there wouldn't have been a refund. The representative did a good job... your company did not.

I've ordered 12 shirts or tops with no problems. Ordered 3 tops recently and not one of them did I really like and one tops material I really did not like the feel of. I would like to get credit to order 3 new selections. Where do I send them to get credit? Thank you!

I placed my order and realized I had missed adding a earring and necklace set to my order. I contacted customer service via Messenger. I received a response with the same day (wow). I was told no problem. I was given a link to use to make the payment for the set. Once I made the payment, I received a response back (the same day) that my set was added to the order and if I had any more questions or needed amy more help to contact them again and they would be pleased to help me. I am extremely happy with this company. This is my 3rd time ordering from them. I Returned a swimsuit on my first order (didn't look good me). There was No hassle and was it extremely easy. Their swimsuits are made well and will out last Walmart or Target swimsuits. Modlily.com is a safe online company with wonderful customer service.

I ordered several dressed on Modlily. They didn't even ship the right dresses to me, and wouldn't let me send them back to exchange. I requested a refund, they said they would give it to me if I closed the ticket. I closed the ticket and never saw my refund. I started another ticket to again request the refund, and now they're refusing to give it to me. I think they count on people not checking to see if a refund came through, because I don't think they ever had any intention of actually issuing it. I have been communicating about this very simple issue for over 2.5 months, and it still hasn't been resolved.
This company is dishonest and does not give the customer what they bought. Not even the same items. They keep money that is rightfully a customer's, and I honestly think they should be legally pursued. This is not only poor business practice, but is actually illegal. They're taking money for goods and services that they are not rendering.
NEVER SHOP AT MODLILY! YOU WILL REGRET IT!

The items I ordered was better than I thought as far as the material used. One dress that I bought for my mom was really nice and it fir her will. One of my item was not what I was expecting. I thought it was a jumpsuit instead it was a short dress and the skirt over it was way to long and the dress was to big, but overall the material was nice. The other its ordered was really nice, and of course you have to go up at least 1 size.