Sitejabber Website Reviews and Complaints
business logo of Modlily

Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
Write a Review

About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
How would you rate Modlily?
grey star
grey star
grey star
grey star
grey star

Reviews Summary

Modlily has a rating of 4.5 stars from 7,979 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
811
value
466
shipping
476
returns
382
quality
447
This company responds to reviews on average within 5 days
Texas
1 review
7 helpful votes
Follow BOBBYE D.
Unfollow BOBBYE D.
Send Message
Share Review
Report Review

DON'T ORDER...
January 6, 2017

I had the misfortune of finding MODLILY on FB and then sadly ordered.
Don't order from them! Sizing is WAY off. They are in China and use Asian sizing dimensions but label deceptively as if they use most common measurements. THEY DON'T TELL YOU ANY OF THIS WHEN ORDERING.
Even worse they are awful to return to. You have to ship to China which takes forever, is expensive and THEN they penalize you 40% of your purchase for restocking! I had $100 loss on clothes improperly sized and misrepresented.
DISREPUTABLE! SCAM!

Date of experience: January 6, 2017
Florida
1 review
34 helpful votes
Follow Koko S.
Unfollow Koko S.
Send Message
Share Review
Report Review

I ordered 2 jumpsuits and a T-shirt and all 3 items were Great quaity. I ordered them Friday 1/29/2016 and received them today and posted them on Facebook. Only spent $68 I'm going to Slay in Vegas :) Lol

Date of experience: February 5, 2016
Virginia
1 review
2 helpful votes
Follow Joyce K.
Unfollow Joyce K.
Send Message
Share Review
Report Review

Despite the bad reviews, I've been tempted many times to order from one of the cheap online Chinese clothing companies because their styles are terrific. In a weak moment, I decided to give it a try and ordered a coat from Modlily, willing to wait the month or so that it takes to arrive from China. All I can say is, you get what you pay for. Unlike the softly draping material in the online photos, the coat material was a very cheap stiff fabric that stuck straight out. The buttons were different than in the picture, and three of the buttonholes were too small for the buttons to go through. There was a large gap between the two halves of the sweater collar, so it was impossible to button it without making the top of the coat bunch up. So the coat is not wearable, and it's not worth the hassle of trying to return it. I strongly recommend staying far away from this company. (Note that they only allow positive reviews on their website. I tried to post an honest review, with photos, but it never appeared.)

Date of experience: December 21, 2017
Sofia M. Modlily Rep
over a year old

Dear Joyce K.
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.

New York
2 reviews
0 helpful votes
Follow Austin S.
Unfollow Austin S.
Send Message
Share Review
Report Review

Good
June 22, 2024

It was ok but it wasnt what i expected but its good it seemed like a different color but it fits well!

Date of experience: June 22, 2024
Ohio
0 reviews
2 helpful votes
Follow wiegand F.
Unfollow wiegand F.
Send Message
Share Review
Report Review

Worst service and delivery standards EVER!
January 20, 2022

I ordered two out-fits for my wife WITH PLENTY OF TIME AS THEY WHERE TO BE CHRISTMAS GIFTS and they may NOT ARRIVE IN TIME, i have reached out a number of times to modlily TO NO AVAIL and their response is to thank me for WAITING WITHOUT NO SENSE OF URGENCY, they advertise on facebook and i WILL NEVER EVER BUY FROM THEM AGAIN AND WILL TELL ALL MY FRIENDS AND FAMILY NOT TO DEAL WITH SCAM FAKE CLOTHING SCUM WHO TAKE YOUR MONEY AND RUN!

Date of experience: December 21, 2021
Texas
1 review
0 helpful votes
Follow Alyona R.
Unfollow Alyona R.
Send Message
Share Review
Report Review

Love this store
August 30, 2017

I have purchased 4 of these dresses, black, orange and dark blue, they are beautiful, the 1st I ordered in large but it was on the big side (a friend benefitted) next 3 in medium fitted perfectly, as I am short it was great not to have to have alterations, I have had many compliments while wearing these dresses, also great for holidays on cruise ships, highly recommended, I love shopping at Mod Lily.

Date of experience: August 29, 2017
GB
1 review
2 helpful votes
Follow Jan S.
Unfollow Jan S.
Send Message
Share Review
Report Review

The dress I ordered is made from poor quality fabric but after an hour of trying I am unable to return the item or contact customer service as the site won't accept my order number as correct.

Date of experience: January 2, 2017
Alabama
1 review
0 helpful votes
Follow Alfred D.
Unfollow Alfred D.
Send Message
Share Review
Report Review

This dress is absolutely perfect for hot summer days. I am able to throw a sweater on and wear it to work. The length is perfect covers my toes (just how I like). Will be Buying more!

Date of experience: July 25, 2017
KR
1 review
2 helpful votes
Follow Strand C.
Unfollow Strand C.
Send Message
Share Review
Report Review

Arrived on time
September 27, 2016

Never used Modlily before. As a first timer, I was a little apprehensive. Easy site to use; easy to place the order, and arrived on time, in good shape. How much better can ordering a gift be?

Date of experience: September 26, 2016
Virginia
1 review
0 helpful votes
Follow Kathy J.
Unfollow Kathy J.
Send Message
Share Review
Report Review

Kathy J.
July 12, 2017

I have ordered several times with them. Each time, my orders were correct and I was able to track my packages and it correctly let me know when then arrived. NO complaints.

Date of experience: July 12, 2017
Louisiana
1 review
1 helpful vote
Follow pamela K.
Unfollow pamela K.
Send Message
Share Review
Report Review

Terrible company and even worse service. Don't do it! The suit was too small and now they are trying to not refund me and I'm fighting them on PayPal. Worst company EVER!

Date of experience: April 5, 2017
New Jersey
1 review
0 helpful votes
Follow Jill Z.
Unfollow Jill Z.
Send Message
Share Review
Report Review

Great customer service
January 26, 2022

Very quick responses and very helpful. I was not happy with 1 of the 4 items and I received an immediate response to my concern. Thank you so much for your help.

Date of experience: January 26, 2022
Guam
1 review
0 helpful votes
Follow Vickie L.
Unfollow Vickie L.
Send Message
Share Review
Report Review

Excellent customer service from May
July 11, 2022

Just wanted to say how much I love shopping at Rotita… great prices, excellent prices and fantastic customer service. And a special thank you to your employee May for being so helpful.

Date of experience: July 11, 2022
Ohio
1 review
2 helpful votes
Follow Jennifer M.
Unfollow Jennifer M.
Send Message
Share Review
Report Review

Don't waste your money. I ordered a swimsuit it was junk and about 4 sizes too small when it arrived. Also they have a ridiculous return policy. Swimsuit going in the trash

Date of experience: July 7, 2016
Tennessee
1 review
1 helpful vote
Follow Joan U.
Unfollow Joan U.
Send Message
Share Review
Report Review

I have ordered four Modlily swimsuits and have never been disappointed. The fit is true to size and good quality. I've got my eye on one more and will order it soon!

Date of experience: May 17, 2017
Missouri
1 review
0 helpful votes
Follow Sonda R.
Unfollow Sonda R.
Send Message
Share Review
Report Review

My order
February 8, 2023

I put in my order on Black Friday. I received partial order after Christmas. The second parcel has yet to be seen. I'm not happy and will never order from them again.

Date of experience: January 9, 2023
GB
1 review
0 helpful votes
Follow catherine G.
Unfollow catherine G.
Send Message
Share Review
Report Review

Nice swimwear
November 10, 2023

Items came quickly well packed good quality I've shopped before everything is well made and very different you won't see the same swimwear round the pool

Date of experience: November 10, 2023
GB
1 review
0 helpful votes
Follow Maureen L.
Unfollow Maureen L.
Send Message
Share Review
Report Review

Maya on returns
August 5, 2022

Easy accessible and dealt with in a very professional manner by your agent, please to make contact with, sorted my problem with expertise. Thank you. Maureen

Date of experience: August 5, 2022
Mauritius
1 review
0 helpful votes
Follow Nika G.
Unfollow Nika G.
Send Message
Share Review
Report Review

Love their price points
November 7, 2017

Love their price points. All products are genuine and at going price always. Love shopping online. I will recommend my family member to buy in Modlily.

Date of experience: November 6, 2017
South Carolina
1 review
0 helpful votes
Follow CHRISTIAN P.
Unfollow CHRISTIAN P.
Send Message
Share Review
Report Review

I made a purchase with this company 2 months ago and still have not received it. After multiple attempted phone calls and emails between Modlily and USPS I discovered that the wrong address was used to ship the package so it is just sitting at the USPS office because Modlily refuses to contact them and correct their mistake.

Date of experience: June 8, 2021
Sofia M. Modlily Rep
over a year old

Hi,CHRISTIAN P.

Sorry for the inconvenience.
Can you tell me your order number?
I will view.
Looking forward to your reply.
Sincerely
Modlily