My package had the incorrect address and was sent back. Once I tracked it and provided correct address, they kindly resent my order free of charge.

Don't fall for it, yes they look cute but they are sized incorrectly, they are shorter than advertised, and they FEEL LIKE PLASTIC. I'm pretty sure they come from overseas because it took almost a month to get here and there was no tracking available.

Returned the products following the instructions a month ago and still have not gotten a refund

Take the time to read the refund policy and you'll see why they are not to be trusted.

I have a lot of clothes from Modlily and I love them, You have to see very well the size chart, maybe find more information about the product like pictures or reviews on the Website, everytime I saw very well all those details I got very good products, I got some fails too but my experience in general has been very good.

I am disappointed that the two items I ordered have not arrived. I ordered on -line early December and it is Jan. 8th and nothing has come. I reached out to their customer service and the phone number listed was disconnected and the message about the order was that it was coming from China, and the holidays... etc. And couldn't I wait more week. This week is that week and I am not holding my breath. I am wondering if they are a fake company ( trying to look like Zulilly) and scamming people. I wish I had read this site before ordering and hope they can be closed. My fear was and still is that they have my credit card info.and how else are using it

I FORGOT TO UPDATE MY ADDRESS AND CONTACTED MODLILY AND THEY WERE SO HELPFUL IN GETTING THE ISSUE HANDLED AND MY PACKAGE HAS BEEN RESHIPPED. THANK YOU FOR ALL YOUR HELP..

My first order from this company was, presumably, at the worst time of year, November. I paid for my order through Paypal, thank goodness, because the only way I got my order was to threaten non-payment through Paypal. First they tell you your order will ship within 3-4 days. Then after 4 days they will explain that it's really within 7 days. Then, they were supposedly out of stock on one of the two items I ordered, and instead of returning the funds, they provided "website credit". Well after my first negative experience, I really didn't want to deal with them again, but now I had this credit hanging out there, so what did I do? Order again, to use my credit. Big mistake. My order was placed on Jan 28 and I received it yesterday, Feb 28. I got zero communication after the first "we received your order and payment" emails. No order processing update, no tracking, nothing. Again, I processed a claim through paypal for non-receipt, and it still took them a week to respond and provide tracking. I did finally get my order, but I will NEVER order from them again. I would also suggest you stay away, unless you thrive on frustration.

My payment was immediately taken from Paypal, but never received any kind of notification. If I go to the website, it shows I have no orders. Made a "ticket" and sent that out and get an email back, saying it was undeliverable... DO NOT ORDER FROM THIS COMPANY... I wish I had done more research... but it was an impulse buy when I was on Facebook. I don't know why, with so many complaints Facebook and PayPal are still affiliated with this scam company out of China...?!?!

I have been very happy with my shopping experience. The product is as described and the customer service is very responsive and top notch.

I have been waiting for over 60 days or two bathing suits to wear this summer they're claiming I should just wait until August 15 then they might think about giving me my money back I want my money back now and they will not give it to me I Purchased bathing suits to wear during the summer time not for the fall I am absolutely disgusted with the way this company does business and I still to this day have not received my money back I want a full refund for my merchandise and I do not want their product