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Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
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About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Reviews Summary

Modlily has a rating of 4.5 stars from 7,595 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
810
value
465
shipping
475
returns
382
quality
446
This company responds to reviews on average within 5 days
New York
2 reviews
1 helpful vote
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Too ridiculous to even bother reviewing. Just steer clear. There's no question it's a scam. Fake site, fake merchandise, etc. Only continuing to write bc I needed 100 more characters to submit review.

Date of experience: June 19, 2017
Sofia M. Modlily Rep
over a year old

Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.

Utah
1 review
0 helpful votes
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Totally In Love
December 19, 2022

I'm always very leery to buy anything off of Facebook, but they have such beautiful tops. So I took a leap and bought four tops. They are as beautiful as the pictures. They all fit perfectly. Now I'm hooked and I'm on my fourth order. Don't hesitate, you will love your purchase. Highly recommend!

Date of experience: December 19, 2022
New Jersey
1 review
7 helpful votes
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This company is fake and unreliable with their products, delivery method and lengthy availability of the items been sent to you. Their products look shabby, not exactly what it shows on the website as. They don't send correct sizes of the items, leaving the customers in Limbo.
I will definitely not have any business with them again, they should be completely shut down

Date of experience: August 8, 2018
Ohio
1 review
0 helpful votes
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Great follow up
July 28, 2022

I complained because my order arrived one day late. That's not bad at all. Alice, at the company, still gave me some money back (store credit) which I didn't expect at all or even thought to ask for. Thank you and, again, the items were worth waiting for. I love all 3 swim suits & the dress.

Date of experience: July 28, 2022
Washington
1 review
0 helpful votes
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I'm short and a little curvy and this dress was sexy, but classy. It fits exactly true to size as long as you follow your actually measurements on the size chart. Great material for the price! Quick delivery!

Date of experience: August 20, 2017
Florida
1 review
0 helpful votes
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Suits
September 13, 2022

I love all three suits ordered. Would be nice if you had a choice of short or longer bottoms. Us old people do not like super short bottoms. I appreciated the communication re ordering and delivery. Thank you

Date of experience: September 13, 2022
New York
1 review
3 helpful votes
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ModLily are scammers
January 1, 2017

Save yourself the grief of trying to return or exchange the shoddy merchandise that is nothing like what was advertised. They should be banned from Facebook - once they take your money they will never respond to you again.

Date of experience: January 1, 2017
Illinois
1 review
5 helpful votes
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Oh boy did I make a mistake. The clothes I bought are actually cute but the size chart is totally inaccurate! The clothes were about four sizes smaller than they should have been for the size listed. I am still waiting for a refund. They offered me 20% which is so utterly ridiculous! I am donating the two items to charity so I can at least feel good about that but I sure wish I had read these reviews before making my purchase! Never again.

Date of experience: January 21, 2017
Rhode Island
1 review
0 helpful votes
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Love
July 23, 2024

Cute swimsuits, had to exchange for size and the process was simple, contacted customer service - helpful!

Date of experience: July 23, 2024
Virginia
1 review
7 helpful votes
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Cheap Crap
March 31, 2016

I ordered middle of February it arrived today.
Absolute rubbish. The material is so cheap. And obviously will not wash well or last long. One item is NOTHING like the picture. Another item is supposed to be extra large it's more like a small.
I would tell anyone NOT to order from this site. Just Cheap Crap.

Date of experience: March 31, 2016