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Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
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About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Reviews Summary

Modlily has a rating of 4.5 stars from 7,594 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
810
value
465
shipping
475
returns
382
quality
446
This company responds to reviews on average within 5 days
Virginia
2 reviews
8 helpful votes
Follow Anne B.
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They kept popping up on Facebook, and they definitely have a very nice selection of products but good luck getting your order! I paid a little extra to get it in like 5/7 business days and it's already been almost two weeks, and I only have one item and no indication that any others are on the way! (I ordered 5!) Bathing suits... so it's super disappointing that the days and weeks are going by and we are now in summertime, and no suits to be seen except one ( which I don't love!)! Never again!

Date of experience: June 1, 2019
California
1 review
0 helpful votes
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I was looking for a comfy and nice garment, to chill at the beach or during the warm weather. The fabric is light, great to feel relaxed when wearing it. I also realized that I looked taller than my actual height, because of its length. I chose the color coffee, and I'm so happy with my purchase!

Date of experience: December 12, 2017
Georgia
1 review
1 helpful vote
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Return Address?
May 18, 2016

What is the return address? I understand this company is a sham and wish i had checked into it before ordering. However, at this point i would rather get 60% refund than keep these poorly made swimsuits.
Thanks,

Date of experience: May 18, 2016
Sofia M. Modlily Rep
over a year old

Hi Jaclyn,
Thank you for your valuable feedback.

I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number?
You could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.

Virginia
2 reviews
0 helpful votes
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Great!
April 17, 2024

I had never ordered from ModLily before and didn't know what to expect. Everything had been perfect! The feel and fit of the items were spot on, and I'm looking forward to shopping again with ModLily.

Date of experience: April 17, 2024
Ohio
1 review
10 helpful votes
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This is a Scam
December 11, 2016

I ordered a dress from Modlily about a month ago. I received an email acknowledgement that my payment had been received, and that's the last I've heard. And good luck trying to contact their "customer service." They list a phone number with an incorrect number of digits, and the links to email or live chat go nowhere. Looks like I've been had. I should have done my homework before ordering from this site, because the negative reviews online are innumerable. I'm spreading the word far and wide to avoid this site.

Date of experience: December 11, 2016
Michigan
1 review
0 helpful votes
Follow Mark T.
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Modlily has an excellent selection or fashionable women's swimwear. Their selection is the best I have seen from most retailers. The products are well made and the fit is a little on the large side. The customer service is excellent however it is mostly done through email. The product I ordered was not available in the size selected so I had to wait a a couple weeks longer to receive the product.

Date of experience: March 10, 2024
Canada
2 reviews
3 helpful votes
Follow Mel-Lynda A.
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If you're like me and tempted to order from ModLily because you keep seeing those ads with cute looking clothing that looks affordable, DON'T! Don't order from them. I have ordered 2 bathing suits from this place - their first suit fit fine. The second suit, which is exactly the same size, looks like it's been sewn to accommodate a butt that is at LEAST 3 times bigger than my own ample enough butt. In a weak moment, I took another chance and ordered more clothes. That was a month ago, and I still haven't received my package. I expect I will feel completely ripped off once I finally do receive this package. This is yet another lesson to buy local, shop from retailers and manufacturers in your own community and country! I will never EVER buy from this online retailer again.

Date of experience: February 23, 2021
Sofia M. Modlily Rep
over a year old

Hi,Mel-Lynda A.

Sorry for the inconvenience.
Could you please tell me your order number?
I will check your order.
Looking forward to your reply.
Regards
Modlily

Maryland
1 review
0 helpful votes
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Quality
July 8, 2024

Modlily has beautiful clothing, especially their swimsuits. The quality of their products is exceptional!
Good customer service as well!

Date of experience: July 8, 2024
New York
1 review
1 helpful vote
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$#*!ty service!
May 2, 2022

I placed a order that took a long time to get, once I received it I was back from my vacation, wanted to exchange for a different size! They said it had been past 30 days! Which is bull$#*!! They go by the order date, not when you receive it! Clothing is definitely Chinese made! Quality sucks! If you want cheap clothes at a cheap price without any service order from them! Never any paperwork with your order!

Date of experience: April 2, 2022
New Jersey
2 reviews
11 helpful votes
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How do you return this junk?

The color of one blouse looked nothing like the picture and even using their measurements it doesn't fit. The other has a sewing defect in it. I want to return them but don't know how as no one seems to respond.

Thanks,
E. D

Date of experience: December 30, 2016