About the Business
Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Modlily has a rating of 4.5 stars from 7,593 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.
This company is a complete JOKE! If I could give them less then 1 star I would. They delayed shipment with no excuse, sent a damaged/flawed item and would not refund or offer shipping to return. It was their mistake not mine. Do not order. Poor quality, misrepresentation and NO customer service. They do not ship in the timely manner as promised and then the items are defective.
I bought a truly terrible dress from this site. It looked cute in the photo but arrived after almost a month made of cheap rough paper-like fabric and it appears to be hand sewn (in a bad way). I asked to return it and it turns out they're in China, don't speak much English, and have no policy in place for returns. 16 emails later I am giving up and throwing it away. Really shocking way to run a business.
Bought 3 tops it said free shipping over a certain price so was not expecting the extra $25 they put on my order. The tops did come very fast to Australia but for $107 the tops were not what I expected. One I put in the charity bin. The other 2 being the material they used for summer t shirts will make you sweat so much. Why not if they are truely t shirts make them in breathable jersey. What a waste. I've now bought 3 tops from Katie's at a cost of $55 and I KNOW I will wear them.
I will never ever order from Modlily again. The quality of the dress I've purchased is very poor and the size XXL actually is Small. The chart on their website with measurements for each size is not even close to the actual measurement. There is no way to communicate with Customer service since they are in China, and the return would cost me more then the item itself.
Delivery took longer than expected but I do like my suit. I think that the suits run small
After finally receiving this incredibly anticipated purchase I noticed it was the wrong size —too small.
So I created numerous tickets to find out your exchange policy and procedures. After your u sent me the return label. Therefore, I completed the form requesting a replacement. After weeks, I contacted you and was told I had to pay shipping and an additional amount for the size difference. Which I did. Numerous questions later (as well as weeks), I was promised the return. After nagging, I finally got the tracking information. No updates days at a time. I'm still waiting for my suit lastly promised to me today!
I needed a formal occasion gown and since they are SO pricey, I turned to the world of online "cheaper" attire and hoped for the best. I was nervous spending $100 online in a shop with mixed reviews, but I got the item when it was promised, it looked exactly as I thought it would, it was very reasonable quality for the price and it fit just right. I had no difficulties with this order and, at some point, I might be brave enough to try ordering from them again!
I have purchased 6 swim dresses from you this year. Two orders of three each. Only one was quality and fit properly. Being unable to select the correct bottom size is also a problem. I'm a size 14 on top and wear a size 10 pants. Huge bloomers is what you get when you can't select your size bottoms. Thank you for your time. Cynthia
I placed my order for swimsuits almost 4 weeks ago. I've yet to receive my order and when reviewing the tracking info, it looks like its still in CHINA! I'm sure glad I submitted my order on the first day of Spring. Hopefully it'll get here by Memorial Day when the pools open.
I'm giving it a 2 star rating only because I haven't seen the products to know what the quality is yet. Hopefully I don't find out I rated it too high.
I ordered an item on Nov 22 and still don't have it on Dec 29,2016. Supposedly, it is "in transit" from China. Tried to send messages through their email service/on-line chat, and the messages always bounce. I hope others check reviews before they order and resist.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members