Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Modlily has a rating of 4.5 stars from 7,593 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.
I tried to order an item 3 times, and each time my payment/order was cancelled due to some unspecified credit risk. I tried using both credit card and Paypal. I make frequent online purchases using both methods, and this is the only problem I have encountered. I contacted them 3 times and got a form response from them saying I should use Western Union. I also purchased a dress from one of their sister sites, Modlily, but the neckline was not what was pictured. Cannot recommend these sites at all.
The sizes are way smaller than normal. My WHOLE order of many many items $170+ worth is too small. They said I can get $20% off orders, or send back at my expense and have %40 deducted. Lose-lose for customer. I like the designs but bad customer service and for sure tiny sizes. I can't even get my head through one; yes it's that bad.
I placed and paid for my order before I read the reviews so I thought I'd lost my money. However, to my delight and surprise my orders arrived in just over one week and were exactly as ordered. Unfortunately I usually by stretch garments so these were a little tight $#*! the fabric was woven and not stretch. I'll leave them for end of summer when I've lost a little more weight. But I'm thrilled and going back on line to place another order.
I ordered 2 items. One arrived 5" smaller than the measurements on their size guide. The other was stained. Though their guarantee says they will give full refunds on defective items and those purchased due to their mistakes, in truth they only give a 10-15% refund. They will give a 60% refund if I pay return shipping which is about $35 on a $60 order. I will not buy from them again and encourage others to only buy from China through eBay or Amazon so you have a backup warranty.
Very pleasantly surprised! Excellent quality and well made. True to size. My only criticism is the length of time they took to come but then again they were travelling a long way! Well worth the money. I will definitely be buying again.
I am very disappointed in my shopping experience. I have an order that is paid and still have not received my items from a month ago. This seems to be an unreliable company that does not follow up with customers.
Beautiful clothes! However, a few items I bought were not true to size. Most were spot on but, the items that did not fit either could not be returned due to a sale or a return label has to be paid for (even though it states that the item returns free!) I love the variety of fashions but, the shipping fees and few discounts make me tend to consider elsewhere. I wish I would have read the fine print first because I'm stuck with items I can't wear.
I bought 4 ladies tops that looked adorable on line but when received were cheap, shoddy, apparently poor knock offs of the pictured tops on line. Don't buy anything from this China based web site! I wasted $100 on these "sale" items.
I have 4 of these tops in different colors. I love them! I wear size large and they are a perfect fit!
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Dear customer, Thank you for your question. Our website has swimwear that allows you to choose different sizes for tops and bottoms. You can click on this link to view it, go to the product detail page, and choose the size you want. https://www.modlily.com/swimwear-suits.html We are online 24 * 7 hours, and emails and tickets are also replied within 24 hours, you can click this link to get more ways to contact us, https://www.modlily.com/contact-modlily-com-a7.html Best regards Modlily
Answer: You probably received same aweful material that I did but different color and design! My top was advertised as 95% cotton. Modlily LIED. I received a unbelievably ugly top in polyester. I wouldnt give it away to my worst enemy. I ordered through Paypal who has a new division solely dedicated to Modlily returns and complaints! Paypal will get my money back and I will be posting all over the interner to warn people of these chinese thieves!
Answer: This can't be a safe site if they are ripping people off I don't understand why they aren't brought up on felony charges
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.