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Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
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About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Reviews Summary

Modlily has a rating of 4.5 stars from 7,593 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
810
value
465
shipping
475
returns
382
quality
446
This company responds to reviews on average within 5 days
Canada
1 review
1 helpful vote
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Bad customer service
December 28, 2016

I tried to order an item 3 times, and each time my payment/order was cancelled due to some unspecified credit risk. I tried using both credit card and Paypal. I make frequent online purchases using both methods, and this is the only problem I have encountered. I contacted them 3 times and got a form response from them saying I should use Western Union. I also purchased a dress from one of their sister sites, Modlily, but the neckline was not what was pictured. Cannot recommend these sites at all.

Date of experience: December 28, 2016
California
1 review
4 helpful votes
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Don't Order.
January 6, 2017

The sizes are way smaller than normal. My WHOLE order of many many items $170+ worth is too small. They said I can get $20% off orders, or send back at my expense and have %40 deducted. Lose-lose for customer. I like the designs but bad customer service and for sure tiny sizes. I can't even get my head through one; yes it's that bad.

Date of experience: January 6, 2017
Australia
1 review
1 helpful vote
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Couldn't be happier.
October 31, 2016

I placed and paid for my order before I read the reviews so I thought I'd lost my money. However, to my delight and surprise my orders arrived in just over one week and were exactly as ordered. Unfortunately I usually by stretch garments so these were a little tight $#*! the fabric was woven and not stretch. I'll leave them for end of summer when I've lost a little more weight. But I'm thrilled and going back on line to place another order.

Date of experience: October 28, 2016
California
1 review
7 helpful votes
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Guarantee is worthless
November 23, 2016

I ordered 2 items. One arrived 5" smaller than the measurements on their size guide. The other was stained. Though their guarantee says they will give full refunds on defective items and those purchased due to their mistakes, in truth they only give a 10-15% refund. They will give a 60% refund if I pay return shipping which is about $35 on a $60 order. I will not buy from them again and encourage others to only buy from China through eBay or Amazon so you have a backup warranty.

Date of experience: November 23, 2016
GB
1 review
0 helpful votes
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Excellent quality and value
December 29, 2021

Very pleasantly surprised! Excellent quality and well made. True to size. My only criticism is the length of time they took to come but then again they were travelling a long way! Well worth the money. I will definitely be buying again.

Date of experience: December 29, 2021
Kentucky
1 review
1 helpful vote
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Poor shopping experience
June 2, 2022

I am very disappointed in my shopping experience. I have an order that is paid and still have not received my items from a month ago. This seems to be an unreliable company that does not follow up with customers.

Date of experience: May 3, 2022
Pennsylvania
1 review
1 helpful vote
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Good but not great
July 15, 2023

Beautiful clothes! However, a few items I bought were not true to size. Most were spot on but, the items that did not fit either could not be returned due to a sale or a return label has to be paid for (even though it states that the item returns free!) I love the variety of fashions but, the shipping fees and few discounts make me tend to consider elsewhere. I wish I would have read the fine print first because I'm stuck with items I can't wear.

Date of experience: June 15, 2023
Kentucky
1 review
12 helpful votes
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Horrible
September 2, 2019

I bought 4 ladies tops that looked adorable on line but when received were cheap, shoddy, apparently poor knock offs of the pictured tops on line. Don't buy anything from this China based web site! I wasted $100 on these "sale" items.

Date of experience: September 2, 2019
Canada
1 review
0 helpful votes
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Loved the look, feel and the style. Product came in earlier than expected. P

Date of experience: August 12, 2024
Canada
1 review
0 helpful votes
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Side button top
August 17, 2024

I have 4 of these tops in different colors. I love them! I wear size large and they are a perfect fit!

Date of experience: August 17, 2024