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Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
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About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Reviews Summary

Modlily has a rating of 4.5 stars from 7,961 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
811
value
466
shipping
476
returns
382
quality
447
This company responds to reviews on average within 5 days
New Mexico
1 review
10 helpful votes
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DO NOT BUY FROM THIS COMPANY! I need to exchange the items for a different size. Phone Number not operable... Website fails to take your corrrect shipping number,. Have attempted to follow their "return policy" for the last 10 days to no avail. FRAUDULENT COMPANY!

Date of experience: May 26, 2017
Texas
1 review
1 helpful vote
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Never disappointed
June 20, 2017

Very good service and very nice dress. Even the materials and products are very well. I am so happy to have found this company and will order absolutely more products.

Date of experience: June 20, 2017
Nevada
1 review
0 helpful votes
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Clothes order
July 6, 2022

The overall experience was ok, I only received part of my order and had to inquire about the rest and I received 1 more item then the other a week or so later. That was the only issue.

Date of experience: June 6, 2022
New York
2 reviews
0 helpful votes
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Bathing suites
October 24, 2021

They are very nice but took forever to get them.
The bottoms fit fine but the tops were all a little tight.
Requested to return them but never got a "ticket" emailed to me.
I will keep them.

Date of experience: September 24, 2021
Rotita R. Modlily Rep
over a year old

Dear customer,

Sorry for the inconvenience.
We sent you an email for your issue,
Please check.
Looking forward to your reply.
Regards
Modlily

Tennessee
1 review
0 helpful votes
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Satisfied Customer
March 8, 2022

I bought several items recently from ModLily. One item was the wrong color, but I had no problem getting an exchange. I was pleased with the quality of each item.

Date of experience: March 8, 2022
Canada
1 review
0 helpful votes
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Poor return service
April 24, 2023

You charge my card immediately but when I have to return parcel it takes too long. Canada post says it was returned but I don't see anything on my card.

Date of experience: March 25, 2023
GB
1 review
0 helpful votes
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Delivery delayed
May 30, 2022

Firstly product is very good, true to size and as described, customer service is very good but delivery took forever so if you need product for holiday allow for this.

Date of experience: May 30, 2022
Washington
1 review
0 helpful votes
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Every lady should try ModLily once
February 20, 2023

I like the quality of the clothes, I wish on items being returned we could combine several items from several different orders all in 1 package using 1 return label.

Date of experience: February 20, 2023
Pennsylvania
2 reviews
1 helpful vote
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Modlily will not accept returns and WILL NOT refund the purchase credit. I am presently contacting my credit card company to dispute my purchase and without a return address, I will probably donate the tops to a charity. PLEASE DO NOT RELY ON A REFUND SHOULD YOUR PURCHASE BE UNSATISFACTORY.

Date of experience: July 26, 2017
Sofia M. Modlily Rep
over a year old

Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

Wisconsin
1 review
0 helpful votes
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The suits were as described, they fit, and they were delivered in a timely fashion.

Date of experience: July 10, 2024
Kansas
3 reviews
3 helpful votes
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Just don't!
January 4, 2017

My husband ordered a top for me on 11/22/16. It is now 1/4/17 and it has still not arrived. The customer service is a joke, and the only way to get a refund is to appeal to Paypal. Just don't!

Date of experience: January 4, 2017
Mississippi
1 review
0 helpful votes
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Can't wait to receive my order
June 3, 2024

Items are easy to order online - paid for my order through PayPal, however, order was shipped to an old address.

Date of experience: June 3, 2024
Georgia
2 reviews
0 helpful votes
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Great Service!
January 16, 2024

I have been very pleased with the service of this company. They are dependable, products come quickly, they are easy to correspond with on line and their products are accurately represented on line.

Date of experience: January 16, 2024
Japan
1 review
0 helpful votes
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Good collection of clothing
May 20, 2017

Modlily is a good website to buy clothes of all kinds. Not only because the quality of the products is very satisfying, but also the price of the clothes are affordable, compared with other websites.

Date of experience: April 18, 2017
Belgium
2 reviews
2 helpful votes
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I can't say anything about the delivery or the quality of the items yet, because I haven't received them yet. I had problems ordering the articles and was helped very well via the live chat.

Date of experience: July 10, 2022
Japan
1 review
0 helpful votes
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The shipping is fast
June 22, 2016

I've ordered from rotita in the past and I feel like they have improved their service over the few years greatly. The shipping is fast and I love the quality and price of the products

Date of experience: June 22, 2016
Iowa
1 review
0 helpful votes
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Return policy
December 1, 2023

I accidentally ordered 2 of the same shirt and was not able to cancel the first shirt even though nothing had been shipped.
So I'm stuck with two of the same shirt.

Date of experience: November 6, 2023
Missouri
1 review
5 helpful votes
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ALMOST ORDERED FROM THEM
February 1, 2017

Thanks to all of you who gave reviews. I was about to order about 5 items from them. So glad you all made me see the truth BEFORE I ordered. Thanks, again.

Date of experience: February 1, 2017
Florida
1 review
4 helpful votes
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Total scam
December 27, 2018

Ordered 2 items, they were too big, sent them back for a different size, they won't respond to my emails. So I'm out the money for the items and shipping them back

Date of experience: December 27, 2018
California
1 review
5 helpful votes
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THE CLOTHES ARE JUNK!
January 7, 2017

The quality is horrible. The clothes don't look like the pictures. You have to return the clothes to China and then they only give you 60% of your money back? That's robbery!

Date of experience: January 7, 2017