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Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
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About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Reviews Summary

Modlily has a rating of 4.5 stars from 7,953 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
810
value
465
shipping
475
returns
382
quality
446
This company responds to reviews on average within 5 days
Missouri
1 review
0 helpful votes
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Cute and great quality
July 11, 2024

Other than the wait, I'm very pleased with my purchase. Will be back!

Date of experience: July 11, 2024
Florida
1 review
1 helpful vote
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One needs to 'jump' thru many 'hoops' to get an answer from Modlily. They do not answer phones, no reply to emails, difficult to communicate with Modlily.com.

Date of experience: May 16, 2017
Sofia M. Modlily Rep
over a year old

Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

Georgia
1 review
0 helpful votes
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Great experience
November 1, 2017

I ordered a tunic from Modlily and was extremely happy with the complete process. Order was correct, came much quicker than expected and I was very pleased.

Date of experience: October 31, 2017
New York
2 reviews
0 helpful votes
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Winter tops
October 18, 2021

Love both tops they are true to size except the sleeves are a little to long but I can push them up and turn them up. I'm in love with the Halloween top.

Date of experience: October 18, 2021
Wisconsin
1 review
3 helpful votes
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Very Pleased
February 8, 2018

I am very pleased with my purchase, although I burned a hole in my dress before I ever got the chance to wear it. The product was what I thought it would be.

Date of experience: February 7, 2018
Massachusetts
1 review
0 helpful votes
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Quick and Happy!
April 4, 2022

I had attempted to change my shipping address and it didn't save it. I contacted Help and it was resolved very quickly!
This erased my doubts about ordering from this site! Thank you!

Date of experience: April 4, 2022
Hong Kong
1 review
0 helpful votes
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High quality
May 20, 2017

I was skeptical to order from here, but after reading the reviews I went for it. It got here in a week and fits perfect! Especially for the price. Take a risk! :)

Date of experience: April 18, 2017
North Carolina
1 review
0 helpful votes
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Lovely!
May 13, 2022

Aside from the period of time one must wait for the ordered items to arrive, the blouses I order are always to my liking. I will continue to use ModLily in the future.

Date of experience: May 13, 2022
Virginia
1 review
3 helpful votes
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RIP OFF
January 15, 2017

Tracking showed no movement for two months. I complained to PayPal who did nothing. The shirt I ordered showed up after three months looking nothing like what was ordered. I threw away $40.

Date of experience: January 15, 2017
North Carolina
1 review
4 helpful votes
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I will not be ordering after all the reviews from everyone are negative and deal with comments about the quality of the materials and the true to size and ordering delays. Buyer beware

Date of experience: April 1, 2019
Illinois
1 review
0 helpful votes
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Return process
July 21, 2022

I am very satisfied with my return experience. Renee was responsive to my emails and helped me successfully return two bathing suits that didn't fit. I am very pleased with her customer service.

Date of experience: July 21, 2022
Australia
2 reviews
0 helpful votes
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Very happy
April 14, 2023

This is the first time I have purchased through ModLily and I will be buying again. Their products are lovely and fit well. Their communication is great and shipment fast.

Date of experience: April 14, 2023
Ohio
1 review
3 helpful votes
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The size charts are incorrect on their website. The clothes run about 2 sizes smaller than described. The cost to return the item is almost more than the purchase price

Date of experience: March 25, 2017
District of Columbia
1 review
7 helpful votes
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DO NOT ORDER. The sizes are incorrect. You can never reach anyone and to return you have to go though many emails. This company is a scam. Do not order.

Date of experience: December 29, 2016
Michigan
1 review
0 helpful votes
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Swimsuits
July 17, 2023

This is the second time I have purchased bathing suits and love them. They are true to size and last. Great deals for plus size women to find bathing suits.

Date of experience: July 17, 2023
New Mexico
1 review
10 helpful votes
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DO NOT BUY FROM THIS COMPANY! I need to exchange the items for a different size. Phone Number not operable... Website fails to take your corrrect shipping number,. Have attempted to follow their "return policy" for the last 10 days to no avail. FRAUDULENT COMPANY!

Date of experience: May 26, 2017
Texas
1 review
1 helpful vote
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Never disappointed
June 20, 2017

Very good service and very nice dress. Even the materials and products are very well. I am so happy to have found this company and will order absolutely more products.

Date of experience: June 20, 2017
Nevada
1 review
0 helpful votes
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Clothes order
July 6, 2022

The overall experience was ok, I only received part of my order and had to inquire about the rest and I received 1 more item then the other a week or so later. That was the only issue.

Date of experience: June 6, 2022
New York
2 reviews
0 helpful votes
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Bathing suites
October 24, 2021

They are very nice but took forever to get them.
The bottoms fit fine but the tops were all a little tight.
Requested to return them but never got a "ticket" emailed to me.
I will keep them.

Date of experience: September 24, 2021
Rotita R. Modlily Rep
over a year old

Dear customer,

Sorry for the inconvenience.
We sent you an email for your issue,
Please check.
Looking forward to your reply.
Regards
Modlily

Tennessee
1 review
0 helpful votes
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Satisfied Customer
March 8, 2022

I bought several items recently from ModLily. One item was the wrong color, but I had no problem getting an exchange. I was pleased with the quality of each item.

Date of experience: March 8, 2022