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Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
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About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Reviews Summary

Modlily has a rating of 4.5 stars from 7,971 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
811
value
466
shipping
476
returns
382
quality
447
This company responds to reviews on average within 5 days
Kansas
3 reviews
3 helpful votes
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Just don't!
January 4, 2017

My husband ordered a top for me on 11/22/16. It is now 1/4/17 and it has still not arrived. The customer service is a joke, and the only way to get a refund is to appeal to Paypal. Just don't!

Date of experience: January 4, 2017
Mississippi
1 review
0 helpful votes
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Can't wait to receive my order
June 3, 2024

Items are easy to order online - paid for my order through PayPal, however, order was shipped to an old address.

Date of experience: June 3, 2024
Georgia
2 reviews
0 helpful votes
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Great Service!
January 16, 2024

I have been very pleased with the service of this company. They are dependable, products come quickly, they are easy to correspond with on line and their products are accurately represented on line.

Date of experience: January 16, 2024
Japan
1 review
0 helpful votes
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Good collection of clothing
May 20, 2017

Modlily is a good website to buy clothes of all kinds. Not only because the quality of the products is very satisfying, but also the price of the clothes are affordable, compared with other websites.

Date of experience: April 18, 2017
Belgium
2 reviews
2 helpful votes
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I can't say anything about the delivery or the quality of the items yet, because I haven't received them yet. I had problems ordering the articles and was helped very well via the live chat.

Date of experience: July 10, 2022
Japan
1 review
0 helpful votes
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The shipping is fast
June 22, 2016

I've ordered from rotita in the past and I feel like they have improved their service over the few years greatly. The shipping is fast and I love the quality and price of the products

Date of experience: June 22, 2016
Iowa
1 review
0 helpful votes
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Return policy
December 1, 2023

I accidentally ordered 2 of the same shirt and was not able to cancel the first shirt even though nothing had been shipped.
So I'm stuck with two of the same shirt.

Date of experience: November 6, 2023
Missouri
1 review
5 helpful votes
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ALMOST ORDERED FROM THEM
February 1, 2017

Thanks to all of you who gave reviews. I was about to order about 5 items from them. So glad you all made me see the truth BEFORE I ordered. Thanks, again.

Date of experience: February 1, 2017
Florida
1 review
4 helpful votes
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Total scam
December 27, 2018

Ordered 2 items, they were too big, sent them back for a different size, they won't respond to my emails. So I'm out the money for the items and shipping them back

Date of experience: December 27, 2018
California
1 review
5 helpful votes
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THE CLOTHES ARE JUNK!
January 7, 2017

The quality is horrible. The clothes don't look like the pictures. You have to return the clothes to China and then they only give you 60% of your money back? That's robbery!

Date of experience: January 7, 2017
New Mexico
1 review
0 helpful votes
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Quick Service
August 4, 2022

Thea was very helpful to give me the information on my return and exchange.
I asked her to update my email, and she was able to.
I appreciate this agent.
Laura B

Date of experience: August 4, 2022
New Jersey
1 review
0 helpful votes
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Great purchase
June 29, 2023

I ordered a bathing which is taking a chance when buying online. I was so happy when I saw the quality and it was just as pictured. Guess what, ordered another one.

Date of experience: June 29, 2023
Tennessee
1 review
0 helpful votes
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Nola Garcia's winter clothes
September 27, 2022

I moved recently to a new state and my address was not updated before I sent the order. I was engaged with an online helper and the problem was resolved very quickly.

Date of experience: September 27, 2022
Idaho
1 review
0 helpful votes
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Swimsuit exchange
March 8, 2022

I got the wrong size, contacted the company they sent a ticket number was very easy to exchange for a different swimsuit. I was also very pleased with the quality and price.

Date of experience: March 8, 2022
Illinois
1 review
0 helpful votes
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Sunshine
August 18, 2022

I forgot to type in my Discount Code when I submitted my order. I emailed Modlily yesterday and they responded this morning. I now have a Store Credit for my next order.

Date of experience: August 18, 2022
Australia
1 review
0 helpful votes
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One happy customer!
August 1, 2022

I absolutely love, love, LOVE my bathers I bought off Modlily. They fit perfect and look great on! Will definitely be buying from Modlily.com in the future.

Date of experience: August 1, 2022
Ohio
1 review
0 helpful votes
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Easy ordering process, good price, quick delivery and good quality and fit.

Date of experience: July 10, 2024
Nevada
2 reviews
1 helpful vote
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Size chart
August 15, 2022

I didn't see ANY place to click on size chart, but I was told i have to click on each item to see their size chart, I forgot that's why i don't use your items, it seems each one is a different size even though a small, medium, large should be the same!

Date of experience: August 15, 2022
North Carolina
1 review
0 helpful votes
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Swimsuit fit
July 26, 2017

I purchased a bathing suit recently, with hesitation, due to some of the reviews, but I was pleasantly pleased and the color was beautiful! The size was perfect too!

Date of experience: July 26, 2017
California
1 review
0 helpful votes
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The website is wonderful
May 12, 2017

I was surprised with the quality and speed to ship to me, the best ever! It took less than a week to get my item. I am happy with my shopping and will also recommend Modlily to my family.

Date of experience: April 10, 2017